Summary
Overview
Work History
Education
Skills
Industries
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Dheeraj Khanna

Dheeraj Khanna

Strategic Program Management

Summary

Passionately spearheading strategic initiatives for the Atlassian Commerce transformation. My role involves overseeing a comprehensive portfolio of major cross-functional programs. These programs are centered around cloud-based commerce evolution, the development of SaaS based subscription and billing platforms, improving partner interactions, broadening enterprise solutions, migration from legacy to new SaaS based platform


With a rich background spanning more than two decades across various sectors, my proficiency encompasses system design, service-oriented architecture, product development, agile program management, and efficient project delivery. I have a proven track record successfully delivering multi-year transformation programs, fostering customer relationships, and implementing service delivery frameworks.

  • Strategic Transformation Programs: Successfully led strategic company-level OKRs aimed at migrating close to $2 billion in ARR to the cloud commerce platform, focused on cloud-based commerce transformation, building subscriptions and billing platforms, and enhancing partner experiences.
  • Program Management: Managed multiple subscriptions and billing accounts, supported various payment methods, and enhanced billing admin roles for better subscription management, Metric based performance assessment
  • Cross-Functional Collaboration: Collaborated with top leadership to design, align, operationalize, and execute global programs and initiatives to promote the adoption of cloud offerings.
  • Sales Enablement: Collaborated with multiple go-to-market teams and customer advocacy organizations, establishing project plans, milestones, and commitments.
  • Dependency Management: Introduced new ways of working for teams, influenced leadership for scalable change, and oversaw dependency management for successful project execution.
  • Stakeholder & Customer Engagement: Led global digital transformations for over a decade, working with Fortune 100 global banks, capital markets, insurance firms, retail giants, and sports clubs.
  • Global Digital Transformations: Led digital transformations for Fortune 100 global banks, capital markets, insurance firms, retail giants, and sports clubs.
  • Previous Roles: Head of Transformation, Client partner, Delivery Management, solution architect, Engineering Manager, Agile coach, and mentor.

Overview

20
20
years of professional experience

Work History

Strategic Programs Leader

Atlassian
2 2021 - Current

Directed high-impact diverse billing & subscription models across products from conception to completion; consistently delivering on time and within budget constraints. Multi-geo coverage with 400+ team, multiple programs

  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Increased stakeholder satisfaction with proactive communication and timely issue resolution.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
  • Self-motivated, with a strong sense of personal responsibility.

Program Director, Head of Transformation

Wipro Digital
09.2015 - 02.2021

Responsible for startup to scale function for Digital transformation business. Lead strategy, design and technology of human-shaped experiences while onboarding new business in this transformation startup within Wipro

  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Provided ongoing direction and leadership for program delivery and operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.

Manager, Program Management

Sapient Consulting PVT. LTD
08.2013 - 09.2015

Lead and grew key programs in this new bread of agency for an always-on world, unifying promise with experience by telling stories in new and unexpected ways across brand communications, digital experience and omni-channel commerce.

Global Project Manager

Headstrong Services Private LTD
04.2011 - 08.2013
  • Global consulting and IT services company focused on capital markets
  • CMMi Level 3 certified providing services from high-end consulting to application outsourcing, product development to operations management.

Project Manager

MINDTREE
10.2004 - 4 2011
  • Managed key account delivery for the fastest growing IT and R&D services company
  • Actively contributed towards youngest company in the world to combine Level 5 in both CMMi and PCMM with numerous recognitions in the field of IT.

Education

MS - Computer Science

Sikkim Manipal University

MCA - Information Technology

DOEACC

BCom (Hons) - undefined

Delhi University

Skills

Visionary Thinking

Industries

  • Technology
  • Banking
  • Insurance
  • Financial Services
  • Capital Markets
  • Wealth Management
  • Sports, Media & Entertainment
  • Retail & Consumer

Quote

“A ship is safe in a habour. But that is not what a ship is for.”
Ralph N. Helverson

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