Dheeraj Krishnani

• Supported front Retail forces via Store operation excellence programs to ensure increasing stores productivity and profitability
• Monitoring and report on stores and competitors Sales and activities and propose,initiate & take actions
• Work with key stakeholders and departments, structuring resources and activities of Retail Sector so objectives are accomplished
• Manage all Operational SIS functions for new openings and conversions of full-service owned and managed properties
• Meet with direct reports to review status and planned activities as required
• Communicate important and necessary information to Team Members via email, memos, reports and/or phone calls
• Direct staff (direct reports, Team Members) to accomplish organization’s mission, goals and objectives through motivation, communication and leadership
• Inform upper management of department’s progress and advise them on key issues to help in decision making process
• Collaborate with HR on recruiting, selecting, hiring, training, and developing of Team Members

Key Achievements:

• Propelled revenue by 110% during first season by delivering unparalleled levels of service to existing corporate clients.
• Launched 150 plus SIS Doors with Partner like Central,Shopperstop,Lifestlye
• 26 New Doors Planned to be open with New Partner-Centro.

• Driving operational,visual and customer service standards in store
• Monitoring and reviewing store performance on a regular daily,weekly and monthly basis
• Implementing store compliance and health and safety procedures.Maximising sales through effective merchandising and marketing
• Recognizing and rewarding good staff performance.Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability
• Key Achievements:
• Increased store annual turnover of store by 24% over LY with estimate achievement of 110% in 2019
• Effectively implemented Omuni Booking Channel in 2019 which gave store additional turnover of 12 lakhs.
• Boosted new customer NPS score by 10%
• During COVID supported Company while taking Merchandise of BATA in SOW concept.
• Successfully handled 100+ SOW activities across Noida & Greater Noida societies during COVID.

• Manage and control all aspects of stock management of brand ensure adherence to procedures and guide team towards achieving targeted stock levels and minimizing shrinkage
• Oversee implementation of customer service standards in stores, and ensure customer satisfaction and efficient handling of complaints
• Total responsibility of all assets in stores, which includes compensation for losses and damages to said assets when no reasonable explanation can be offered
• Key Achievements:
• Successfully managed the flagship store of 3500 Sqft @ GIP,MGF & Promenade Mall
• GIP Crossed 7 Crore annual Sale since it was launched in 2014
• Awarded BEST STORE in Mystery Shopping Score for year 2016.

• Ensuring high standards in customer service areas.Handling consumer complaints
• Keeping track of the Inventory through various reports.Ensuring awareness, vigilance,security & confidentiality
• Ensure proper execution of new product introductions and marketing programs within store
• Key Achievements:
• Received Award from the NSM for bringing 1st Corporate Order from TCS of Rs.7.00 Lakhs & completed the delivery on the given time
• Came up with an idea to do school & institutes uniform requirements fulfill from RNT Stores
• Additional sales of Rs.4.00 Lakhs revenue was generated from Stitching only in 2012.

• Planning and managing the store visual & merchandise displays, implementation of the sales development & promotional activities as per the plan
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and cultivate a long term customer relationship.