Playing with new technology
Dheeraj Kumar
IT Officer
Hajipur,BR
Summary
Multi-specialty professional endeavoring a stable and challenging position as IT Support in a growth oriented industry, where my expertise as well as experiences will significantly add to the overall prosperity of the company & render opportunities to my career. Experienced Technical Troubleshooting with over 6 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
Languages
4
4
Certifications
7
7
years of post-secondary education
6
6
years of professional experience
Work History
IT Sr. Executive
H. G. Infra Engineering Limited
Hapur, Uttar Pradesh
06.2018 - Current
- Fully responsible for IT Related works Decision Maker and Full Responsible to purchasing Equipment’s Setup of 2 Sites, Searching Vendor, Configuring Router/Firewall, Technical Troubleshooting, Networking, Camera Installation/Configuration, Routing Network, Configure Storage center to prevent from Data Loss.
- Performing regular system/Firewall maintenance.
- Backing up and maintaining the Users database.
- Arranging meetings on international level.
- Providing IT Equipment as per required.
- Providing Software/Tools to ease working Process.
- Implementing Upgraded Tools for security.
- Setting/Configuring Camera / PTZ Camera.
- Providing/Setting UP Best Equipment for Security.
- Networking.
- Firewall Management.
- RF Configuration/Integration.
- Fixing Issue of Laptop and Printers.
- Setting UP Centralized UPS to get raid from power fluctuation
- Maintaining CCTV Camera and Security Devices .
IT Executive
Patel Infrastructure Limited
Lambrasahkot, Punjab
07.2016 - 01.2018
- Performing regular system/Firewall maintenance.
- Backing up and maintaining the Users database.
- Arranging meetings on international level.
- Providing IT Equipment as per required.
- Providing Software/Tools to ease working Process.
- Implementing Upgraded Tools for security.
- Setting/Configuring Camera / PTZ Camera.
- Providing/Setting UP Best Equipment for Security.
- Networking.
- Firewall Management.
- RF Configuration/Integration.
- Fixing Issue of Laptop and Printers.
- Setting UP Centralized UPS to get raid from power fluctuation.
- Monitored systems in operation and input commands to troubleshoot areas such as hardware and software.
- Maintaining CCTV Camera and Security Devices
Technical Support
Airtel DTH
Hajipur, Bihar
01.2015 - 12.2015
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
- Helped streamline repair processes and update procedures for support action consistency.
- Activated accounts for clients interested in new services.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Network Alarm Installation Engineer
Airtel
Patna, Bihar
05.2014 - 10.2014
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Drove operational improvements which resulted in savings and improved profit margins.
- Received and processed stock into inventory management system.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Installing Network Alarm System on Site
Education
Master of Computer Applications - Computer Science And Programming
MAGADH UNIVERSITY
Magadh University 08.2014 - 11.2016
Bachelor of Computer Applications - Computer Science And Programming
MAGADH UNIVERSITY
Patna 06.2011 - 08.2014
Intermediate - Science Education
Adarsh Intermediate College
Sarai 04.2010 - 03.2011
High School Diploma -
SNS High School
Fulwariya 01.2008 - 01.2009
Skills
Firewallundefined
Accomplishments
- Collaborated with team of 10 in the development of Freelancing Project.
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
Certification
Google Certification for Adword
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Listning Music
Playing Racing Games
Cricket
Helping to childrens in tratment if his family unable
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Software
Software Testing
Java
Python
Database
Timeline
IT Sr. Executive
H. G. Infra Engineering Limited
06.2018 - Current
IT Executive
Patel Infrastructure Limited
07.2016 - 01.2018
Facebook Certification for Advertisement
03-2016
CompTIA Network+
03-2016
Google Certification for Adword
02-2016
Technical Support
Airtel DTH
01.2015 - 12.2015
Master of Computer Applications - Computer Science And Programming
MAGADH UNIVERSITY
08.2014 - 11.2016
Network Alarm Installation Engineer
Airtel
05.2014 - 10.2014
Bachelor of Computer Applications - Computer Science And Programming
MAGADH UNIVERSITY
06.2011 - 08.2014
Intermediate - Science Education
Adarsh Intermediate College
04.2010 - 03.2011
High School Diploma -
SNS High School
01.2008 - 01.2009
Cisco Certified Internetwork Expert (CCIE)
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