Dheeraj Kumar
Mumbai
Summary
Dynamic sales leader with a proven track record at Sbox Corporate Solutions, excelling in sales strategy and customer relationship management. Achieved significant revenue growth through innovative market analysis and effective negotiation skills. Adept at leading multidisciplinary teams, optimizing processes, and fostering strong client partnerships to drive business success.
Results-driven Head of Sales known for high productivity and efficiency in task completion. Possess strategic planning, market analysis, and team leadership skills crucial for driving sales growth. Excel in communication, negotiation, and problem-solving to achieve goals and foster strong client relationships. Ready to leverage these abilities to contribute to continued business success.
Results-driven professional in sales leadership, known for high productivity and efficient task completion. Excel in team management, sales strategy development, and performance analysis. Possess strong communication, problem-solving, and decision-making skills that facilitate exceeding sales targets while fostering a collaborative team environment.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Sales Head & Lead opration.
Sbox corporate solutions B2b gurgaon.
Gurgaon haryana.
09.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Led strategic sales initiatives across multiple regions to drive revenue growth.
- Developed comprehensive sales strategies aligned with market trends and customer needs.
- Managed and mentored sales teams to enhance performance and collaboration.
- Analyzed market data to identify opportunities for new product offerings.
- Fostered relationships with key clients to strengthen partnerships and loyalty.
- Collaborated with marketing teams to create impactful promotional campaigns.
- Conducted regular training sessions to improve team skills and product knowledge.
- Oversaw sales forecasting and budgeting processes for effective resource allocation.
- Coordinated with marketing teams to develop promotional materials, campaigns, and pricing models.
- Directed a team of regional sales managers, providing guidance on successful sales tactics.
- Negotiated contracts with vendors and customers to maximize profitability.
- Identified potential new markets and developed strategic plans for expansion into those markets.
- Developed and implemented sales strategies to improve market share.
- Created training programs for new sales employees.
- Oversaw daily operations of the sales department ensuring all tasks were completed efficiently.
- Supported sales team members to drive growth and development.
- leads a team to achieve revenue goals by setting strategy, coaching reps, analyzing data, and managing the entire sales process from lead generation to customer retention, focusing on hitting targets, building client relationships, and driving company growth. Their work involves strategic planning, team leadership, performance monitoring, and collaboration with marketing and product teams.
- Team Leadership: Recruit, train, motivate, and manage sales representatives, providing coaching and direction.
Performance Management: Monitor KPIs, analyze sales data, and report on performance to senior management.
Customer & Relationship Management: Oversee client acquisition, nurture existing relationships, and identify upsell/cross-sell opportunities.
Operations: Manage budgets, forecast pipelines, and ensure smooth pre- to post-sales support.
Collaboration: Work with marketing, product, and other departments to align efforts and improve offerings.
Work Environment:Can vary from retail stores to offices or remote settings, depending on the industry (B2B, B2C
Drive revenue by ensuring the sales team effectively converts leads, meets goals, and maintains strong customer loyalty.
Strategy & Planning: Develop sales plans, set targets, and implement strategies for growth and market expansion. - An Operations Lead manages daily business functions to ensure efficiency, profitability, and smooth workflows, involving process design, team leadership, budget oversight, quality control, and strategic problem-solving to optimize resource use, boost productivity, and meet organizational goals across various departments like production, logistics, and customer service.
- Process Management: Designing, streamlining, and monitoring workflows and processes (e.g., supply chain, production).
- Team Leadership: Hiring, training, motivating, scheduling, and guiding operational teams.
- Performance & Efficiency: Setting goals, analyzing data, identifying inefficiencies, and implementing solutions to boost productivity and cut costs.
- Resource Allocation: Managing budgets and optimizing resource (staff, materials) utilization.
- Quality Assurance: Ensuring products/services meet standards and customer expectations.
- Strategy & Problem-Solving: Developing operational strategies, solving complex issues, and coordinating with other departments (Sales, Marketing, Finance).
Supply chain and procurement
Pidge
04.2022 - 08.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- manages the entire product journey, from initial raw material sourcing and design through manufacturing, warehousing, distribution, and final customer delivery, even extending to post-sale support and returns, using integrated systems for total visibility and control, unlike traditional siloed methods. It's about connecting all stages into one seamless, transparent process for better efficiency, faster response to issues, and improved customer satisfaction.Chain:
- Product Design & Development: Idea generation, design, prototyping, and sample approvals.
Sourcing & Procurement: Selecting suppliers, ordering raw materials, ensuring compliance.
Manufacturing & Production: Scheduling, quality control, and actual product creation.
Inventory & Warehousing: Managing stock levels, storage, and allocation.
Distribution & Logistics: Transportation, warehousing, and final "last-mile" delivery.
Customer Fulfillment & Service: Order processing, delivery, and after-sales support (including returns/reverse logistics). - By connecting these steps, businesses gain holistic visibility, allowing them to spot potential disruptions early, optimize operations, reduce costs, and deliver better, more reliable customer experiences.
- Procurement provides the essential raw materials and services that the supply chain then transforms and moves.
- SCM provides procurement with market insights, while procurement ensures the supply chain has what it needs to operate smoothly.
- Coordinated strategies improve transparency, reduce costs, and build resilience across the entire business.
- Focus: The entire end-to-end process of products moving through a business.
- Activities:Planning & Forecasting: Predicting demand.
Production: Transforming materials.
Logistics & Distribution: Storing, moving, and delivering.
Inventory Management: Balancing stock levels.
Includes Procurement: Sourcing and acquiring resources. - Goal: Optimizing the entire system for efficiency, speed, and customer satisfaction.
- Procurement provides the essential raw materials and services that the supply chain then transforms and moves.
- SCM provides procurement with market insights, while procurement ensures
DSA
GIC Housing finance Bank pvt.Ltd
07.2018 - 01.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficientl
- Exceeded customer satisfaction by finding creative solutions to problems.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Collaborated with team members to strategize effective sales approaches.
- Resolved customer inquiries and complaints promptly and effectively.
- Lead generat
- Seals target
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Collaborated with sales teams to align marketing strategies and initiatives.
- Developed marketing strategies for existing products, services and new product launches.
Education
MBA - Marketing And Human Resources.
Aryan Group of Colleges Rajpura Chandigarh.
Chandigarh 09.2016 - 11.2018
Bachelor of Science - Physics Hons.
A.H.S.A COLLEGE MADHUBANI
Madhubani 08.2012 - 10.2015
N.M HIGH SCHOOL GANGAUR
Madhubani R.k College Madhubani
Madhubani Skills
- Sales strategy
- Market analysis
- Lead generation
- Customer relationship management
- Contract negotiation
- Strategic planning
- Problem solving
- Effective communication
- Process optimization
- Pipeline management
- Negotiation expertise
- Sales presentations
- Multidisciplinary team leadership
- Prospecting and telemarketing
- Sales tracking
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Maithili
Beginner (A1)
A1
Timeline
Sales Head & Lead opration.
Sbox corporate solutions B2b gurgaon.
09.2024 - Current
Supply chain and procurement
Pidge
04.2022 - 08.2024
DSA
GIC Housing finance Bank pvt.Ltd
07.2018 - 01.2021
MBA - Marketing And Human Resources.
Aryan Group of Colleges Rajpura Chandigarh.
09.2016 - 11.2018
Bachelor of Science - Physics Hons.
A.H.S.A COLLEGE MADHUBANI
08.2012 - 10.2015
N.M HIGH SCHOOL GANGAUR
R.k College Madhubani