DHEERAJ KUMAR
DELHI
Summary
Dynamic Technical Support Engineer with a proven track record at SELVE INDIA PRIVATE LIMITED, adept at resolving complex issues and enhancing customer satisfaction. Skilled in MS Excel and fostering collaboration, I excel in training teams and documenting solutions, ensuring optimal product usage and support processes.
Overview
10
10
years of professional experience
Work History
Educator
Vision Academy
07.2021 - 08.2025
- Educator Experience of QUANTITATIVE APTITUDE AND GENERAL INTELLIGENCE REASONING
- Fostered a positive classroom environment promoting respect and collaboration.
- Assessed student progress using various evaluation methods and tools.
- Facilitated workshops to enhance teaching strategies and methodologies.
Technical Support Engineer
SELVE INDIA PRIVATE LIMITED
12.2015 - 04.2021
- SELVE INDIA PRIVATE LIMITED As Technical Support Engineer
- Documented solutions and procedures in the knowledge base for future reference.
- Educated customers on product features and best practices for optimal usage.
- Assisted in software updates and installations during technical support calls.
- Trained new team members on support processes and customer interaction techniques.
- Resolved complex technical problems through root cause analysis techniques.
Education
Master of Science - Mathematical Sciences
Mangalayatan University
12-2024
B.Tech - Electronics & Communication Engineering
Krishna Engineering College
01-2015
Intermediate -
G.B.S.S.S.NO-1
Yamuna Vihar01-2011
High School -
S.B.V NO-2
Yamuna Vihar01-2009
Skills
- Spreadsheet management
- AI technologies
- Presentation software expertise
- Operating system knowledge
- Web navigation skills
CORE COMPETENCIES
- Technical Support & Troubleshooting
- Analytical Thinking
- Problem Solving
- Attention to Detail
- Team Collaboration
- Customer Handling
Projects
PERSISTENCE OF VISION DISPLAY, ARDUINO EMULATOR
Training
BHARAT ELECTRONICS LTD(BEL), 6 WEEKS, SUMMER TRAINING
Hobbies and Interests
- Learning new things
- Driving and travelling
- Team Support
- Leadership
Personal Information
- Father's Name: Mr. Kishan Pal Singh
- Date of Birth: 22/FEB/1994
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
Disclaimer
I hereby declare that all the above information are based on my testimonial and true to best of my knowledge.
Timeline
Educator
Vision Academy
07.2021 - 08.2025
Technical Support Engineer
SELVE INDIA PRIVATE LIMITED
12.2015 - 04.2021
Master of Science - Mathematical Sciences
Mangalayatan University
B.Tech - Electronics & Communication Engineering
Krishna Engineering College
Intermediate -
G.B.S.S.S.NO-1
High School -
S.B.V NO-2