Dheeraj Kumar Ojha
Varanasi
Summary
Hospitality professional with comprehensive background in managing front office operations and enhancing guest experiences. Proven ability to streamline procedures and deliver exceptional service in fast-paced environment. Collaborative team player with focus on achieving operational efficiency and guest satisfaction.
Overview
2026
2026
years of professional experience
Work History
Industrial training
Clarks Amer, Jaipur
- Industrial training from Clarks Amer, Jaipur. In all four departments.
- Managed and maintained in-house training facilities and equipment.
- Contributed to the continuous improvement culture within the company by sharing best practices in industrial training methods across departments.
Front office Supervisor
Hotel Surya Kaiser Palace
01.2023 - Current
- Worked in Hotel Surya Kaiser Palace for
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Receptionist
Hotel Pristine
01.2021 - 01.2022
- Worked in Hotel Pristine for
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Owner
Restaurant business
01.2018 - 01.2019
- Owned a Restaurant business for : 2 year (2018-2019)
Front office associate
Ramada Varanasi
01.2017 - 01.2017
- Ramada Varanasi : 1 year (As a Front office associate) (2017)
- Implemented new procedures to improve front office operations and enhance overall guest experience.
Senior Steward
Jaisalmer Restaurant Kolkata
01.2015 - 01.2016
- Jaisalmer Restaurant Kolkata
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Mentored junior stewards, providing guidance on best practices and fostering a strong team dynamic for consistent service excellence.
Education
B.Sc - Hospitality & Hotel Administration
IHM
Gurdaspur, Punjab01.2015
12th - undefined
KV No 1
Delhi Cantt01.2011
10th - undefined
KV No2
Delhi Cantt01.2009
Skills
Efficient knowledge retention
Interests
Listening to music, Watching sports, Playing football, Love to spend my free time with street animals
PERSONAL
Father’s Name : Mr. G P Ojha Gender : Male Nationality : Indian Date of birth : 30 Oct 1993 Marital Status : Married Last Salary : 18000/- I hereby declare that information furnished above is correct and true to the best of my knowledge and belief. Place : Varanasi Dated
AREA OF INTEREST
Front Office
Timeline
Front office Supervisor
Hotel Surya Kaiser Palace
01.2023 - Current
Receptionist
Hotel Pristine
01.2021 - 01.2022
Owner
Restaurant business
01.2018 - 01.2019
Front office associate
Ramada Varanasi
01.2017 - 01.2017
Senior Steward
Jaisalmer Restaurant Kolkata
01.2015 - 01.2016
12th - undefined
KV No 1
10th - undefined
KV No2
Industrial training
Clarks Amer, Jaipur
B.Sc - Hospitality & Hotel Administration
IHM