Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dheeraj Panday

Kolhapur

Summary

Dynamic Sales and Service Engineer with a proven track record at Bhagawat Engineers, excelling in customer communication and contract negotiation. Expert in fault analysis and troubleshooting, I consistently enhance service quality and drive revenue growth through tailored solutions and effective training, ensuring high customer satisfaction and repeat business.

Overview

9
9
years of professional experience

Work History

Sales and Service Engineer

Bhagawat Engineers
Kolhapur
01.2017 - 01.2025
  • I have collaborated with FScurtis, Comptech, and Kaishan Compressor Solent Air Compressor for sales and services.
  • Provided technical support and troubleshooting for customer issues, improving service quality.
  • Participated in trade shows and industry events to network and promote products.
  • Trained clients on proper equipment usage and maintenance procedures for enhanced efficiency.
  • Coordinated with engineering teams to relay customer feedback for product improvements.
  • Developed strategies for increasing sales and service revenue.
  • Managed relationships with third-party vendors providing services or products related to sales and service operations.
  • Participated in industry conferences and trade shows as a representative of the company.
  • Ensured compliance with applicable laws, regulations, codes, standards, policies.
  • Analyzed customer feedback to improve customer satisfaction.
  • Participated in trade shows and industry conferences to network and promote products.
  • Conducted site visits to assess customer needs and recommend appropriate solutions.
  • Created sales or service contracts for customer review and acceptance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Spare Quality Infection

Nipo Engineers
Kolhapur
06.2016 - 02.2017
  • Conduct regular quality inspections of spare parts inventory for defects or deviations from specifications.
  • Implement and oversee infection control protocols for handling and storage of spare parts
  • Maintain accurate records of quality checks, issues identified, and corrective actions taken
  • Develop and update standard operating procedures for spare quality infection control

Education

Bachelor of Engineering - Mechanical

D.K.T.E Society’s Textile and Engineering Institute
Ichalkaranji, Shivaji, India
01.2016

Some College (No Degree) - Science

Vyankatehwar Jr. Collage
Ichalkaranji, Maharashtra, India

Skills

  • Customer communication
  • Problem-solving ability
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Automation system
  • Programming
  • Motor and drive control systems
  • Fault analysis and troubleshooting
  • Calibration and testing of equipment
  • Hydraulic and pneumatic system repair
  • Electrical diagnostics and troubleshooting
  • Contract negotiation
  • Product demonstrations
  • Problem solving
  • Proposal preparation
  • Customer support
  • Training and mentoring

Languages

Hindi
First Language
Marathi
Beginner
A1
English
Beginner
A1

Timeline

Sales and Service Engineer

Bhagawat Engineers
01.2017 - 01.2025

Spare Quality Infection

Nipo Engineers
06.2016 - 02.2017

Bachelor of Engineering - Mechanical

D.K.T.E Society’s Textile and Engineering Institute

Some College (No Degree) - Science

Vyankatehwar Jr. Collage

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Dheeraj Panday