Dheeraj Poojari
Mumbai
Summary
Dynamic hospitality professional with proven leadership at Lemon Tree Premier, excelling in operational efficiency and guest satisfaction. Skilled in strategic planning and inventory management, I enhance team performance and drive revenue growth. Adept in MS Office and fluent in multiple languages, I foster strong client relationships to ensure exceptional experiences.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager Front Office
Lemon Tree Premier
Mumbai
11.2023 - Current
Duty Manager
The Resort
Mumbai
04.2023 - 11.2023
- I oversee the seamless operation of the property, ensuring exceptional guest experiences and optimal efficiency
- Operational Expertise -
- Team Briefings : Conduct regular briefings, leveraging Trip Advisor and Kepsla reviews to enhance team performance and guest satisfaction
- Inventory Management : Oversee and monitor property inventory, ensuring adequate supplies and minimizing waste
- Rate Management : Analyze and adjust online rates, monitoring inventories, blackout dates, and implementing strategies to boost Average Room Rate (ARR) through retention techniques
- Front Office Operations : Monitor and manage front office operations, ensuring smooth check-ins, check-outs, and exceptional guest service
- Group and Mail Queries : Respond to group queries and manage mail queries on a daily basis, providing personalized support and ensuring prompt resolution
- Leadership and Coordination -
- Team Assignments : Assign duties to Reservations, Front Desk, Bell Desk, Pool, and Adventure Sports teams, ensuring seamless coordination and efficient operations
- Booking Reviews : Review property bookings category-wise daily, checking for VIP arrivals, special requests, and occasions
- Sales and Banquets Coordination : Collaborate with Sales and Banquets teams to block group queries, ensuring efficient event planning and execution
- DBR Report Management : Monitor and manage Daily Business Review (DBR) reports, ensuring accurate financial tracking and informed decisionmaking.
Assistant Manager
- Front Office, I oversee the seamless operation of the property, ensuring exceptional guest experiences and optimal efficiency
- Key Responsibilities -
- Night Audit : Conduct thorough night audits to ensure accuracy and integrity of front office operations
- Online Commissions : Process online commissions, ensuring timely and accurate payment processing
- Channel Management : Expertly manage Staah (Channel Manager) to optimize room inventory, rates, and availability across multiple online platforms
- Training and Development : Conduct monthly training sessions for front desk staff, enhancing their skills and knowledge to deliver exceptional guest service
- Inventory Management : Oversee and monitor property inventory, ensuring adequate supplies and minimizing waste
- Rate Management : Analyze and adjust online rates, monitoring inventories, blackout dates, and implementing strategies to boost Average Room Rate (ARR) through retention techniques
- Group and Mail Queries : Respond to group queries and manage mail queries on a daily basis, providing personalized support and ensuring prompt resolution
- Guest Satisfaction : Prioritize guest satisfaction, collecting feedback and implementing corrective actions to enhance service quality
- Health and Safety Compliance : Ensure adherence to health and safety protocols, taking prompt action during emergencies to guarantee a safe environment for guests and staff
- Key Achievements -
- Successfully implemented process improvements, resulting in increased efficiency and reduced errors
- Consistently achieved high guest satisfaction ratings, exceeding targets and contributing to the property’s reputation
- Developed and delivered comprehensive training programs, enhancing staff knowledge and skills.
Education
Bachelor of Science - Hospitality Management Studies
Patkar Varde College of Hospitality Management Studies
Mumbai04.2019
HSC - Commerce
Shankar Narayan College of Arts Commerce & Science
Maharashtra04.2016
SSC -
Queen Mary’s English High School
Mumbai, Maharashtra04.2014
Skills
- Leadership and Team Management
- Operational Excellence and Efficiency
- Client Servicing and Relationship Building
- Strategic Planning and Execution
- Quality Assurance and Compliance
- ADDITIONAL QUALIFICATION
- MS – CIT
- Tally ERP9
- MS Office
- Adobe Photoshop
- LANGUAGES –
- English
- Hindi
- Marathi
- Tulu
- Kannada
- Disclaimer –
- I hereby declare that the above information’s are true to best of my knowledge
Accomplishments
- Team Training : Provide comprehensive training to Reservations, Front Desk, Bell Desk, Pool, and Adventure Sports teams, ensuring adherence to hotel SOPs and exceptional guest service
- Quality Assurance : Drive Trip Advisor and (link unavailable) reviews, implementing strategies to enhance guest satisfaction and boost property rankings
- Guest Satisfaction and Revenue Growth -
- Package Development : Create packages tailored to events and festivals, ensuring guest satisfaction and driving revenue growth
- OTA Query Management : Respond to Online Travel Agency (OTA) queries and feedback, ensuring prompt resolution and enhanced guest satisfaction
- Front Office Executive – The Resort – Mumbai, India 2022 – 04/2023
- As Front Office Executive, I play a pivotal role in ensuring the seamless operation of the property, delivering exceptional guest experiences, and driving business growth
- Operational Excellence -
- Team Briefings : Conduct impactful briefings, leveraging Trip Advisor and Kepsla reviews to enhance team performance, guest satisfaction, and service excellence
- Group Query Management : Respond to group queries, providing personalized support and ensuring prompt resolution to drive business growth
- Mail Query Management : Manage mail queries on a daily basis, ensuring timely responses and exceptional guest service
- Strategic Coordination -
- Booking Reviews : Review property bookings category-wise daily, identifying VIP arrivals, special requests, and occasions to tailor exceptional guest experiences
- Sales and Banquets Collaboration : Coordinate with Sales and Banquets teams to block group queries, ensuring efficient event planning and execution
- DBR Report Management : Analyze and manage Daily Business Review (DBR) reports, informing data-driven decisions to optimize property performance
- Quality Assurance and Growth -
- Review Management : Drive Trip Advisor and Booking.com reviews, implementing strategies to enhance guest satisfaction, boost property rankings, and increase online visibility
- Employee of the Month – Lemon Tree Premier – Malad, Mumbai
- Manager of the Month – The Resort, Mumbai.
References
- REFERENCE
- Mr. Avadhoot Mahimkar – Director of Sales – Lemon Tree Premier – Malad, Mumbai/ +91 84259047821 / avadhoot_mahimkar@yahoo.co.in
- Mr. Ryan Lobo – Sales Manager – Lemon Tree Premier – Malad, Mumbai / +91 7738004700 / ryanlobo95@gmail.com
Interests
- HOBBIES & INTEREST
- Interacting with new people.
- Photography.
- Volunteering.
- Traveling.
- Playing Soccer, Volleyball and multiple Indoor Games.
- Bar Hopping.
Additional Information
- Service Excellence : , Champion service excellence, Hotel Operations Management Trainee – The Resort – Mumbai, India 12/2018 – 11/2022
Timeline
Assistant Manager Front Office
Lemon Tree Premier
11.2023 - Current
Duty Manager
The Resort
04.2023 - 11.2023
Assistant Manager
Bachelor of Science - Hospitality Management Studies
Patkar Varde College of Hospitality Management Studies
HSC - Commerce
Shankar Narayan College of Arts Commerce & Science
SSC -
Queen Mary’s English High School
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