Summary
Overview
Work History
Education
Skills
Accomplishments
References
Interests
Additional Information
Timeline
Generic
Dheeraj Poojari

Dheeraj Poojari

Mumbai

Summary

Dynamic hospitality professional with proven leadership at Lemon Tree Premier, excelling in operational efficiency and guest satisfaction. Skilled in strategic planning and inventory management, I enhance team performance and drive revenue growth. Adept in MS Office and fluent in multiple languages, I foster strong client relationships to ensure exceptional experiences.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager Front Office

Lemon Tree Premier
Mumbai
11.2023 - Current

Duty Manager

The Resort
Mumbai
04.2023 - 11.2023
  • I oversee the seamless operation of the property, ensuring exceptional guest experiences and optimal efficiency
  • Operational Expertise -
  • Team Briefings : Conduct regular briefings, leveraging Trip Advisor and Kepsla reviews to enhance team performance and guest satisfaction
  • Inventory Management : Oversee and monitor property inventory, ensuring adequate supplies and minimizing waste
  • Rate Management : Analyze and adjust online rates, monitoring inventories, blackout dates, and implementing strategies to boost Average Room Rate (ARR) through retention techniques
  • Front Office Operations : Monitor and manage front office operations, ensuring smooth check-ins, check-outs, and exceptional guest service
  • Group and Mail Queries : Respond to group queries and manage mail queries on a daily basis, providing personalized support and ensuring prompt resolution
  • Leadership and Coordination -
  • Team Assignments : Assign duties to Reservations, Front Desk, Bell Desk, Pool, and Adventure Sports teams, ensuring seamless coordination and efficient operations
  • Booking Reviews : Review property bookings category-wise daily, checking for VIP arrivals, special requests, and occasions
  • Sales and Banquets Coordination : Collaborate with Sales and Banquets teams to block group queries, ensuring efficient event planning and execution
  • DBR Report Management : Monitor and manage Daily Business Review (DBR) reports, ensuring accurate financial tracking and informed decisionmaking.

Assistant Manager

  • Front Office, I oversee the seamless operation of the property, ensuring exceptional guest experiences and optimal efficiency
  • Key Responsibilities -
  • Night Audit : Conduct thorough night audits to ensure accuracy and integrity of front office operations
  • Online Commissions : Process online commissions, ensuring timely and accurate payment processing
  • Channel Management : Expertly manage Staah (Channel Manager) to optimize room inventory, rates, and availability across multiple online platforms
  • Training and Development : Conduct monthly training sessions for front desk staff, enhancing their skills and knowledge to deliver exceptional guest service
  • Inventory Management : Oversee and monitor property inventory, ensuring adequate supplies and minimizing waste
  • Rate Management : Analyze and adjust online rates, monitoring inventories, blackout dates, and implementing strategies to boost Average Room Rate (ARR) through retention techniques
  • Group and Mail Queries : Respond to group queries and manage mail queries on a daily basis, providing personalized support and ensuring prompt resolution
  • Guest Satisfaction : Prioritize guest satisfaction, collecting feedback and implementing corrective actions to enhance service quality
  • Health and Safety Compliance : Ensure adherence to health and safety protocols, taking prompt action during emergencies to guarantee a safe environment for guests and staff
  • Key Achievements -
  • Successfully implemented process improvements, resulting in increased efficiency and reduced errors
  • Consistently achieved high guest satisfaction ratings, exceeding targets and contributing to the property’s reputation
  • Developed and delivered comprehensive training programs, enhancing staff knowledge and skills.

Education

Bachelor of Science - Hospitality Management Studies

Patkar Varde College of Hospitality Management Studies
Mumbai
04.2019

HSC - Commerce

Shankar Narayan College of Arts Commerce & Science
Maharashtra
04.2016

SSC -

Queen Mary’s English High School
Mumbai, Maharashtra
04.2014

Skills

  • Leadership and Team Management
  • Operational Excellence and Efficiency
  • Client Servicing and Relationship Building
  • Strategic Planning and Execution
  • Quality Assurance and Compliance
  • ADDITIONAL QUALIFICATION
  • MS – CIT
  • Tally ERP9
  • MS Office
  • Adobe Photoshop
  • LANGUAGES –
  • English
  • Hindi
  • Marathi
  • Tulu
  • Kannada
  • Disclaimer –
  • I hereby declare that the above information’s are true to best of my knowledge

Accomplishments

  • Team Training : Provide comprehensive training to Reservations, Front Desk, Bell Desk, Pool, and Adventure Sports teams, ensuring adherence to hotel SOPs and exceptional guest service
  • Quality Assurance : Drive Trip Advisor and (link unavailable) reviews, implementing strategies to enhance guest satisfaction and boost property rankings
  • Guest Satisfaction and Revenue Growth -
  • Package Development : Create packages tailored to events and festivals, ensuring guest satisfaction and driving revenue growth
  • OTA Query Management : Respond to Online Travel Agency (OTA) queries and feedback, ensuring prompt resolution and enhanced guest satisfaction
  • Front Office Executive – The Resort – Mumbai, India 2022 – 04/2023
  • As Front Office Executive, I play a pivotal role in ensuring the seamless operation of the property, delivering exceptional guest experiences, and driving business growth
  • Operational Excellence -
  • Team Briefings : Conduct impactful briefings, leveraging Trip Advisor and Kepsla reviews to enhance team performance, guest satisfaction, and service excellence
  • Group Query Management : Respond to group queries, providing personalized support and ensuring prompt resolution to drive business growth
  • Mail Query Management : Manage mail queries on a daily basis, ensuring timely responses and exceptional guest service
  • Strategic Coordination -
  • Booking Reviews : Review property bookings category-wise daily, identifying VIP arrivals, special requests, and occasions to tailor exceptional guest experiences
  • Sales and Banquets Collaboration : Coordinate with Sales and Banquets teams to block group queries, ensuring efficient event planning and execution
  • DBR Report Management : Analyze and manage Daily Business Review (DBR) reports, informing data-driven decisions to optimize property performance
  • Quality Assurance and Growth -
  • Review Management : Drive Trip Advisor and Booking.com reviews, implementing strategies to enhance guest satisfaction, boost property rankings, and increase online visibility
  • Employee of the Month – Lemon Tree Premier – Malad, Mumbai
  • Manager of the Month – The Resort, Mumbai.

References

  • REFERENCE
  • Mr. Avadhoot Mahimkar – Director of Sales – Lemon Tree Premier – Malad, Mumbai/ +91 84259047821 / avadhoot_mahimkar@yahoo.co.in
  • Mr. Ryan Lobo – Sales Manager – Lemon Tree Premier – Malad, Mumbai / +91 7738004700 / ryanlobo95@gmail.com

Interests

  • HOBBIES & INTEREST
  • Interacting with new people.
  • Photography.
  • Volunteering.
  • Traveling.
  • Playing Soccer, Volleyball and multiple Indoor Games.
  • Bar Hopping.

Additional Information

  • Service Excellence : , Champion service excellence, Hotel Operations Management Trainee – The Resort – Mumbai, India 12/2018 – 11/2022

Timeline

Assistant Manager Front Office

Lemon Tree Premier
11.2023 - Current

Duty Manager

The Resort
04.2023 - 11.2023

Assistant Manager

Bachelor of Science - Hospitality Management Studies

Patkar Varde College of Hospitality Management Studies

HSC - Commerce

Shankar Narayan College of Arts Commerce & Science

SSC -

Queen Mary’s English High School

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Dheeraj Poojari