Dheeraj Rajpurohit

• Managing ~$6M portfolio of Mid-Market and Enterprise accounts for the NA and EMEA region.
• Ensured a smooth onboarding and implementation process, enabling customers to achieve initial goals and quickly master product functionality.
• Led the initial API integration with their CRM and set up automated workflows to enhance existing features.
• Trained customers on product features, dashboard navigation, and reporting capabilities.
• Collaborated with Account Managers and Renewal Managers to ensure seamless renewals and customer retention while identifying upsell and cross-sell opportunities to drive account growth.
• Forecasted churn and collaborating with internal teams to develop strategies that ensure long-term customer success.
• Collaborated with the product team to enhance features based on client feedback and recommendations.
• Conducted 30/60-day check-ins and led QBRS/MBRs with C-level executives to ensure customer success.

• Acted as the Dedicated point of contact for 15+ accounts (Mid-Market & Enterprise) across varied products and maintaining client relationships, and creating referenceable clients.

• Advised and played a key role for customers on technical implementation and troubleshooting.

• Tracked client's key performance and identified usage gaps to provide training and solutions to increase adoption.

• Conducted "Day in the Life" sessions with customers to understand their usage, improve adoption, and maximize ROI through best practices.

• Handled Upselling/cross-selling in collaboration with the sales team.

• Led business reviews with clients and their leadership teams.

• Conducted over 60+ customer training sessions and webinars to foster deeper product understanding and usage

• Assisted Senior Customer Success Managers with their assigned portfolio of clients.