Dheeraj Rathore

Logistics and cost optimization.

• Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
• Developed strategies to optimize stock levels while ensuring availability when needed.
• Provided support in negotiating contracts with third-party providers regarding rates, services offered.
• Analyzed data to identify cost savings opportunities in the logistics process.
• Coordinated daily transportation activities including scheduling, routing, tracking and documentation.

Repair and maintenance.

• Coordinated with external service providers and in-house technicians for maintenance and repair works.
• Aligned and balanced new equipment after installation.
• Maintained records of service calls made including customer contact information.
• Ordered replacement parts as needed for repairs.
• Resolved customer complaints in a timely manner.
• Documented all work performed in accordance with company policies and procedures.

Vendor Management.

• Updated records, processed documentation and prepared timely and accurate reports.
• Negotiated contracts and agreements with vendors to secure competitive pricing and terms.
• Analyzed financial statements, invoices, purchase orders, and contracts. For accuracy and completeness, prior to payment processing.
• Used software to track and monitor vendor performance and progress against goals.

Quality check.

• Coordinate with vendor POC if products are received in damaged condition.
• Analyzed customer complaints and feedback regarding product quality issues and developed strategies for resolution.
• Maintained records of all quality assurance activities including inspection results, statistical analysis.
• Troubleshot product issues and fixed problems.
• Completed various financial and quality audits for different departments.

• Processed daily orders efficiently, ensuring prompt delivery to customers.
• Oversaw warehouse operations, including storage, dispatch, and receipt of stocks, ensuring proper management.
• Managed quality control procedures and collaborated with third-party service providers for repair and replacement tasks.
• Handled damaged stocks, repairs, scrapped items, and accessories with proficiency.
• Monitored daily warehouse activities, conducted stock takes, and performed audits to maintain inventory accuracy.

• Managed daily interactions with corporate clients based in office environments
• Facilitated client follow-up and coordinated technical visits to address issues promptly
• Maintained accurate client records and data
• Initiated and managed Tikona Broadband account setups, ensuring optimal service delivery to clients.