Dheeraj Saini
Gurugram
Summary
IT Solution Architect focusing on driving AI-based value creation, combining deep technical expertise, strong business acumen, and strategic pre-sales experience to help organizations win deals, deliver scalable solutions, and accelerate digital transformation in a rapidly evolving technology landscape.
Strategic, innovative AI Product Manager with rich experience in software product development, implementation, application maintenance & program delivery across global enterprises. Adept at driving end-to-end AI product lifecycle management — from ideation and design to development, deployment, and continuous improvement — with a focus on creating customer-centric, scalable, and intelligent digital solutions
· Results-driven IT Solution Architect with an investigative focus on identifying opportunities of automation and AI enablement on client RFP’s and engagements.
· Apply Generative AI Agent Delivery - identify opportunities for agentic solutions, apply the “Method One” Agentic Approach across the AI delivery lifecycle, and bring tangible value to client conversations.
· Strong experience through engagement on multiple roles i.e. AI and Digital Solutions Architect, AI Products and Assets Delivery, AI and Digital Value Realization Consultant.
· Successful in delivering value on multiple responsibilities i.e. Architect AI enabled Digital Technology Solutions for client requirements, Design and Build AI assets for existing client engagements, Formulate a value map for AI technology transformations
· Skilled in collaborative solutioning across business units and product teams to ensure consistency, innovation, and business alignment in client proposals.
· Demonstrates strong stakeholder management, effectively engaging CXOs and technical leaders to validate application architecture and achieve strategic objectives.
· Experienced in leading RFP/RFQ solution design, preparing compelling proposals, technical documents, and win strategies for successful bid submissions.
· Adept at leveraging emerging technologies such as AI/ML, agentic automation, edge computing, and cloud-native architectures to enhance solution effectiveness.
· Recognized for driving business growth through competitive, compliant, and value-focused solutions that strengthen client relationships.
· Strong communicator and problem-solver, with hands-on leadership in project execution, process improvement, and cross-functional collaboration.
· Committed to continuous learning and delivering technology, value driven business transformation.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
AI Solutions Architect
Accenture Solutions Pvt.Ltd
04.2016 - Current
- AI Solutions Architect ~ 5+ Years
- Clients - Toyota, GSK, Haleon, Randstad, Novartis, Sandoz, Meta, Google, JLR, P&G, United Health Group and others.
- · Lead RFP/RFQ’s for solution responses for multiple client deals across multiple industries. Win ratio around 65% with average yearly revenues around $30-$40 million yielding FTE engagements around 400-500 resources.
- · Focus on AI and GenAI based solution architecture to realize cost efficiencies and savings for client requirements.
- · Leading initiative for fall forward sales in collaboration with delivery leads of existing client engagements
- · Explore feasibility for leveraging AI solutions and assets for client requirements to realize cost efficiencies and optimized solution price.
- · Contributing towards capability and skill building within AI conversation AI solutions for designing conversational experiences across Automotive and BFSI industry clients.
- · Contributing within AI product development team for evolving agentic design for “SynOps” a marketing process automation platform leveraged by multiple life sciences BPO clients.
- Technology Consultant ~ 2 years
- Client - Christy.co.uk
- · Led the online sales and marketing technology strategy formulation for a U.K based furnishings client wanting to shift 600 brick and mortar stores to online sales.
- · Developed POV presentations to demonstrate and help clients choose the right Mar Tech platforms.
- · Helped in defining the value cases for quick adoption of right mix of Sales and Marketing channels & tools
- · Helped design and implement the digital transformation roadmap through effective team contributions.
- Ecommerce Application Delivery Manager ~ 2.8 Years
- Clients - DUKE Energy, Jindal Stainless, BPCL
- · Led delivery for digital transformation projects for Retail, Energy and Manufacturing clients.
- · Focus on automation and quality improvement for successful delivery
- · Focus on design improvements with bolt-on solutions creating greater value within the client business.
- · Strong delivery experience in implementing & supporting ecommerce solutions leveraging Hybrid Agile methodology
- · Strong delivery experience in implementing & supporting loyalty management solutions.
- · Led architectural reviews, ensuring compliance with best practices and standards across projects.
- · Technologies: SAP Commerce Cloud (Formerly Hybris Commerce), SAP Sales Cloud (Formerly known as SAP Cloud For Customer-C4C)
CRM Functional Consultant
Capgemini Ltd
07.2010 - 04.2016
- Client: John Crane – Hi-Tech engineering. ~ 1.5 Years
- Role - CRM Functional Consultant
- Technology: SAP cloud for customer (C4C), SAP CRM.
- Responsibilities:
- Formulate functional specifications for business requirements.
- Configure and build application solution processes.
- Support development activities for custom RICEF components.
- Support the HCI team to configure and unit test the C4C-ECC integration components.
- Support FUT for developed custom solutions.
- Client: Coca Cola (Distribution-Nordic Region) ~ 1 Year
- Role - CRM Functional Consultant
- Technology: SAP CRM Contact Center
- Responsibilities:
- Configure/Support the SAP CIC Solution.
- Req. analysis for enhancements and new requirements.
- Drive requirement gathering discussions with business stakeholders.
- Facilitate defect fix and E2E regression testing activities.
- Liaise with the onshore SME's in Sweden and Norway to align with planned deliverables.
- Client - NHS24 (UK Public Health) ~ 0.5 Years (Onshore)
- Role -CRM Functional Consultant
- Technology: SAP CRM and SAP Contact Center (SAP BCM)
- Responsibilities:
- Configure and Analyze the SAP CRM-Contact Center Solution.
- Req. analysis for enhancements and new requirements.
- Drive requirement gathering discussions with business stakeholders.
- Facilitate defect fix and E2E regression testing activities
- Strategize knowledge Transfer planning for setting up an offshore support team of 10 resources.
- Client - Warner Brothers - Los Angeles, CA, USA ~ 6 Months
- Role - CRM Functional Consultant
- Technology: SAP CRM 7.2, SAP CRM On Premise
- Responsibilities:
- Analyze/Support SAP CRM-IPM (IP, Enterprise Rights Management) Solution.
- Req. analysis for enhancements and new requirements.
- Drive requirement gathering discussions with business stakeholders.
- Facilitate defect fix and E2E regression testing activities.
- Coordinate with the offshore teams in India and Romania to execute/maintain quality objectives.
- Client - COX Communications - Atlanta, GA, USA ~ 6 Months
- Role - CRM Analyst
- Technology: Microsoft Dynamics CRM, Mainframe
- Responsibilities:
- The role required detailed understanding of the business complexities around the arbitration (Marketing Automation) processes.
- The project aims at refining the existing arbitration process with the help of Microsoft Dynamics CRM ecosystem.
- I was a part of the business analyst team which facilitates the transitioning of the existing functionalities within Mainframe iSeries to Microsoft Dynamics CRM/ Salesforce.com.
- Client - Michelin - Greenville, SC, USA ~ 6 Months
- Role - CRM Support Analyst
- Technology : Oracle EBS
- Responsibility :
- Provide consulting for implementation of standard business processes within Oracle Applications SCM module with the client business users.
- Release and change management for the application fixes resulting due to customizations.
- Gather client's Distribution-Trade promotion specific business requirements from the Business users.
- Perform GAP Analysis, requirement specification documents.
- Translating business requirements into technical specifications and work in close coordination with the technical developers to achieve the desired business solution.
- Perform through testing of developed components and document the test results using quality management and defect tracking Capgemini Source forge/SVN tools.
- Client - D&H Distributing ~ 1.8 Years
- Role -CRM Business Analyst
- Technology: Oracle EBS - Trade Promotion Management
- Responsibilities:
- Provide consulting for implementation of standard business processes within Oracle Applications SCM-Channel Revenue Management (Trade Promotion management) module with the client business users.
- Present and demonstrate Trade promotions rebate management processes to Identify the business process alignment with respect to the client business.
- Perform GAP Analysis, requirement specification documents in close communication with the business users.
- Involved in solution designing for Buyers Workbench (BWB)–CRM rebate and offer management custom development.
- Build and Deploy the Oracle EBS Environment.
- Implement Channel Revenue Management (Trade Promotion Management) business functionalities as per the business users requests.
CRM Business Analyst
Cyret Technologies
09.2009 - 01.2010
- Participate in in-house salesforce CRM implementation.
- Configure system with the sales process automation.
- Dashboard reporting and analytics.
- Cyret Technologies Inc offers consulting and support services primarily within JD Edwards and Oracle EBS applications.
- Technology: Sales force CRM, Cloud CRM Application.
CRM Business Analyst
KPIT Info systems
05.2008 - 03.2009
- Build, Maintain and Support the Oracle EBS 11.5.10 Environment for Cummins Inc.
- Collaborated with cross-functional teams to enhance CRM system functionality and user experience..
- Provide Technical development support for customizations and change requests.
- Facilitating data conversions, customizations, Inbound/Outbound Interfaces and custom components for providing support services within the EBS B2B, P2P and O2C processes.
- Testing of individual objects for technical /functional requirements for multiple departments through use of EBS technology.
- Technology: Oracle Apps CRM.
- Description: Cummins Sales and Service provides After sales service and support through a network of authorized dealers globally.
CRM Functional Consultant
Syntel Ltd
07.2006 - 03.2007
- Led CRM implementation projects, enhancing customer engagement and retention strategies.
- Lead Requirement and GAP Analysis for Oracle Apps CRM modules.
- Participate in discussions for customization and personalization.
- Providing application support and hand holding.
- Technology: Oracle Apps CRM, Service Contract Management.
- Description: Brocade Communication Systems, Inc. is an industry leader in data center networking solutions and services.
Cloud ERP Business Analyst
Sansui Software Pvt Ltd
06.2004 - 07.2006
- Leading product demo's for potential customers.
- Functional consultant for configuring CRM foundation, Service Contracts, Sales and Marketing modules within DreamApps.
- Formulating functional design documents and end user trainings.
- Facilitating report and workflow development.
- Technology: Dream Apps ERP, Cloud based ERP.
ERP System Analyst
NIIT Technologies
11.2002 - 06.2004
- Install and support the ERP system (ENCORE) at client end (80+ Franchisee center setups).
- Train end users as per their roles/responsibilities.
- Validate the data inputs for report generation.
- Design reports for specific requirements.
- Data migration and updating.
- Technology: Custom ERP (.Net Based), .Net Framework and ASP.Net.
Marketing Executive
Jetking Infotrain Ltd
10.1997 - 06.2000
- Strategize and plan sales campaigns.
- Instrumental in uplifting sales revenue by 10% yearly.
- Organized an Job fair which helped in the placement of 50+ students.
Education
Post Graduate Degree - Artificial Intelligence
Indian Institute Of Technology
Jodhpur, India12-2025
M.M.S - Computer Management
Pune University
Maharashtra04.2006
P.G.D.B.M - Marketing
Pune University
Maharashtra2005
M.C.M - Computers
Pune University
Maharashtra06.2002
B.Sc - Physics
Pune University
Maharashtra10.1997
Skills
- Architecting solutions for RFP responses
- Client-focused GenAI implementation
- Enabling automation through agentic AI
- Create conversational AI experiences
- Optimize content supply chain processes using AI
- SAP Sales & Commerce Cloud
- Marketing Campaigns & Lead management
- SAP S/4 support and maintenance
- SAP contact center management
- SAP Cloud Platform Integration
Accomplishments
· Contributed to wining multimillion deals ranging from 1-100 million across multiple industry clients listing few key deals GSK, Novartis, Haleon, Toyota Motors, Kaiser Permanente, Randstad, Facebook-Meta, BPCL, Malabar Gold, P&G Poland, Sandoz, JLR, Roche, Google Fiber, Jindal Stainless, Emblem health.
· Led AI skills building for around 50+ team on “Cognigy.ai” an AI Conversation design platform for developing POC’s for multiple European clients.
· Led formulate a marketing process value map for increasing sales thru online ecommerce stores transformation for “Christy.co.uk”. This program helped client move from brick-and-mortar stores-based sales to a multi-channel online ecommerce sales strategy.
· Led development of an offshore delivery model to transition application support and maintenance operations for 80+ people team from Poland to India for client (Proctor & Gamble)
· Design and Architect an Online Auction Solution (Bolt on Solution Within SAP Commerce Cloud Platform) for Jindal Stainless, which helps steel manufacturers in realizing savings worth 4-5 crore annually.
Design and architect SAP Commerce Cloud enhancement solution for coupon/vouchers-based promotions for retail ecommerce loyalty solution (BPCL NLP/ALP) impacting 200 crore daily transaction revenues
Affiliations
Indian Institute Of technology Incubation Center for research and development of AI based products
Nasscom Center Of Excellence- IOT and AI for startup presentations for AI products and solutions
Certification
IRMA and SEMBA business analysis certifications, Fundamentals of cloud computing - CloudU, Software Project Management from IIT Powai, Mumbai, Siebel CRM on Demand Release 15, SAP CRM 7.0, ITIL Training Capgemini Mumbai, SAP Business By Design
Timeline
AI Solutions Architect
Accenture Solutions Pvt.Ltd
04.2016 - Current
CRM Functional Consultant
Capgemini Ltd
07.2010 - 04.2016
CRM Business Analyst
Cyret Technologies
09.2009 - 01.2010
CRM Business Analyst
KPIT Info systems
05.2008 - 03.2009
CRM Functional Consultant
Syntel Ltd
07.2006 - 03.2007
Cloud ERP Business Analyst
Sansui Software Pvt Ltd
06.2004 - 07.2006
ERP System Analyst
NIIT Technologies
11.2002 - 06.2004
Marketing Executive
Jetking Infotrain Ltd
10.1997 - 06.2000
Post Graduate Degree - Artificial Intelligence
Indian Institute Of Technology
M.M.S - Computer Management
Pune University
P.G.D.B.M - Marketing
Pune University
M.C.M - Computers
Pune University
B.Sc - Physics
Pune University
Personal Information
Title: Ecommerce & CRM Solution Architect
Hobbies
1) Carrier Counseling for IT carrier opportunities within undergraduate and post graduate students.
2) Participation within startup events and product exhibitions.
3) Socializing within the IIT alumni network.
Personal Information
Title: Ecommerce & CRM Solution Architect
Hobbies
1) Carrier Counseling for IT carrier opportunities within undergraduate and post graduate students.
2) Participation within startup events and product exhibitions.
3) Socializing within the IIT alumni network.