Dheeraj Singh

Work History

First Advantage

11.2023 - Current

Streamlined backup and recovery processes, enhancing overall system stability and availability.
Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
Set up and controlled user access levels across databases to protect important data.

First Advantage

05.2022 - 11.2023

Helped the Operations team reduce a 100% backlog surge to normal levels in under 3 weeks through in-depth analysis and reporting. Published client-specific complaint trend reports that highlighted rising concerns, enabling data-driven decisions that successfully curbed complaint volumes across the board.
Automated Excel reporting for the Aged Order Management team using Advanced Excel, VBA, and Power Query, reducing manual effort by 40% and improving accuracy by 30% through dynamic dashboards.
Streamlined communication with over 200+ US vendor inquiries monthly via Outlook and Salesforce, reducing response times by 25% and accelerating order closures.
Delivered actionable insights using ThoughtSpot, Looker, and Advanced Excel, enhancing strategic decision-making and improving business outcomes by 15%.
Ensured 99% data accuracy and integrity through regular audits and automated update processes using Excel automation tools, minimizing manual errors and safeguarding critical business data.
Designed and delivered over 30 impactful reports and dashboards using Looker and Excel, improving decision-making efficiency and reducing reporting errors by 20%.
Reduced report generation time significantly by optimizing SQL queries and restructuring existing databases.
Created comprehensive documentation of analytical methodologies, ensuring consistency and reproducibility in future analyses.

First Advantage

08.2012 - 05.2022

Executed detailed criminal background checks for over 1,000 candidates monthly, analyzing national, state, and local databases to identify risk patterns and ensure compliance.
Ensured 100% regulatory compliance and maintained strict confidentiality in all reports, contributing to a safer hiring process and enhanced organizational integrity.
Provided ad-hoc leadership support by preparing 2-hourly agent performance reports and end-of-day backlog summaries, enabling team leaders and management to take timely, data-driven actions.
Played a key role in training new team members on investigation protocols, tools, and quality benchmarks, while offering constructive feedback to peers, promoting continuous improvement and team development.
Created and maintained daily backlog reports for leadership review, helping prioritize urgent cases and improving overall case resolution efficiency.
Supported cross-functional communication by coordinating between analysts and team leaders, streamlining updates during high-volume periods and minimizing turnaround time.
Demonstrated strong ownership and initiative by proactively addressing discrepancies in reports and collaborating with internal teams to uphold 99%+ data accuracy standards.