Hi, I’m
Dheeraj Soni
Bhiwani
Summary
Highly diligent and knowledgeable optician with 7+ years of industry experience. Adept at designing, verifying, and fitting contact lenses and eyeglass lenses and frames. Track record of assuring high client satisfaction and consistently increasing sales. Expert at liaising with ophthalmologists and optometrists to provide personalized, top-quality assistance to patients.
Overview
8
years of professional experience
1
Certificate
Work History
Sobti Nursing Home And Lasik Laser Center
Optician
04.2022 - Current
Job overview
- Enter accurate data into Intuit QuickBooks, including prescriptions, lens/frame options, and health insurance information.
- Increased optical sales by 78% by organizing items and displaying frames as per latest fashion trends.
- Send reminders to patients regarding scheduled appointments and check-ups.
- Identify and note customer needs and preferences to recommend appropriate products.
- Liaised with 6 optometrists to assist patients in selecting appropriate frames and lenses.
- Enhanced patient satisfaction rate to 97% by delivering on-time and high-quality services.
- Ensured 100% accuracy of order placements by verifying lens details and frame sizes with patients.
- Resolved patient issues with by making alterations, such as lens edging and frame heating, to ensure comfortable fits.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Leverage technical proficiency in lensometer to correct lenses.
Ishwar Super Specialist Eye Hospital
Optician
04.2020 - 03.2022
Job overview
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Maintain records of customer prescriptions, work orders, and payments.
- Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper spectacle.
- Performed basic vision testing for new patients.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Eye Q Super Specialist Eye Hospital
Optician
09.2016 - 05.2020
Job overview
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Utilized PINNACLE 11.5.1 to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
- Measure client's bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Education
Maharshi Dayanand University, Rohtak
Bachelor of Arts from Political Economy
10.2020
Skills
- HIPAA Compliance
- Customer Service and Relationship Building
- Appointment Scheduling
- Patient History Documentation
- Prescription Evaluation
- Medical Device Fabrication
- Analytical and Multitasking Skills
- Billing and Transaction Processing
- Teamwork and Collaboration
- Student Optician Training Supervision
- Adaptability and Flexibility
- Patient Consultation
- Optical equipment testing
- Optical Orders
Certification
- Microsoft Excel Training 2024 - Coursera Project Network
- Business Analysis & Process Management Training 2024 - Coursera Project Network
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Optician
Sobti Nursing Home And Lasik Laser Center
04.2022 - Current
Optician
Ishwar Super Specialist Eye Hospital
04.2020 - 03.2022
Optician
Eye Q Super Specialist Eye Hospital
09.2016 - 05.2020
Maharshi Dayanand University
Bachelor of Arts from Political Economy
- Microsoft Excel Training 2024 - Coursera Project Network
- Business Analysis & Process Management Training 2024 - Coursera Project Network
Accomplishments
- Supervised team of 4 staff members.
- Collaborated with team of 14 in the development of Vision Mission.
- Achieved 93% by completing "CAT- Context Action Results" campaign with accuracy and efficiency.
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