Summary
Work History
Education
Skills
Certification
Interests
Generic
Dheeraj Upadhyay

Dheeraj Upadhyay

Security Analyst
Hyderabad,TG

Summary

Detail-oriented professional with excellent communication skills and a strong commitment to workplace safety and security. Experienced in conflict resolution and emergency response, including incident investigations, fire, and medical situations. Maintains vigilance to ensure a secure and responsive environment.

Work History

GSOC Supervisor

Allied Universal
08.2024 - Current


  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Assessed real-time incidents and made prompt, data-driven decisions to mitigate risks and prevent escalation.
  • Provided timely, structured updates to key stakeholders during active incidents through incident reports, emails, and IMT channels.
  • Drafted and disseminated SITREPs (Situation Reports) with clear impact summaries, mitigation steps, and follow-up actions.
  • Prioritized safety and business continuity while balancing operational constraints and resource availability.
  • Training & Development: Assisted in training new staff members and providing ongoing education on security procedures and best practices.
  • Crisis Management: Led efforts to manage crises, coordinated communication, supported affected employees, and ensured their well-being through effective communication and assistance.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.


GSOC Operator

Allied Universal
01.2023 - 07.2024


  • Access Control Management: Managed access control systems, addressing and resolving issues related to badging and authorization to ensure secure access to facilities.
  • Alarm Monitoring: Proactively monitored critical alarms, responding to known and unknown threats with efficiency and accuracy.
  • Incident Investigation: Conducted thorough investigations into various suspicious incidents, analyzing evidence and coordinating with relevant parties to resolve security concerns.
  • Security Systems Audits & Routine Preventive Maintenance: Conducted comprehensive audits of security systems to ensure compliance with established protocols and standards, identifying and rectifying vulnerabilities. Performed RPM activity on all security systems to ensure they are operational and functioning correctly.
  • Threat Intelligence & Risk Analysis: Conducted risk analysis to effectively prioritize and mitigate potential threats. Proactively monitored and analyzed threats using various OSINT sources to reduce risks to organizational assets.
  • Incident Reporting: Documented and reported security incidents, maintaining detailed records to support ongoing risk management and improvement efforts.


Associate Customer Support

Tech Mahindra
08.2021 - 02.2022
  • Addressed and resolved customer complaints and issues, ensuring prompt and satisfactory resolutions to enhance customer satisfaction.
  • Collected and analyzed customer feedback to identify areas for service improvement and contribute to quality enhancement.
  • Maintained detailed records of customer interactions, transactions, and feedback to track and analyze issues and trends.
  • Adhered to company policies, procedures, and regulatory standards to provide consistent and compliant customer service.

Education

Bachelors in Technology - Mechanical Engineering

Uttarakhand Technical University
Dehradun, Uttarakhand
07.2016 - 2020.08

Senior Secondary Certificate -

Sai Baba International Public School
Rishikesh, Uttarakhand
04.2015 - 2016.05

Skills

Genetec

Certification

Everbridge University Training- Incident Administrator Training

Interests

Football, cricket

Travelling and Exploring

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Dheeraj UpadhyaySecurity Analyst