Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Soft Skills
References
Software
Timeline
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Dheeraj Vats

New Delhi

Summary

Dynamic business owner with a proven track record at Drivebycarz Garage, excelling in financial planning and customer relations. Spearheaded marketing strategies that significantly enhanced visibility and client retention. Renowned for exceptional team leadership and meticulous operational management, fostering a culture of quality and efficiency in high-end automotive services.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Owner

Drivebycarz Garage
New Delhi
01.2019 - Current
  • Founded and managed full-service automotive workshop specializing in high-end German cars and classic restorations.
  • Oversaw all garage operations, including mechanical services, electrical diagnostics, bodywork, and painting.
  • Handled comprehensive business responsibilities encompassing customer service, purchasing, vendor management, and financial planning.
  • Developed strong clientele through rigorous quality assurance and exceptional customer relationship management.
  • Introduced structured restoration processes, establishing a reputation for meticulous workmanship.
  • Conducted regular employee meetings to assess progress toward company objectives.
  • Monitored cash flow to ensure effective resource budgeting.
  • Established marketing strategies, including social media campaigns, to enhance business visibility.

Certified Customer Service Consultant

T & T Motors Pvt. Ltd.
New Delhi
08.2011 - 01.2019
  • Delivered personalized customer service and after-sales support for Mercedes-Benz clientele.
  • Led initiatives to enhance service quality, boost customer retention, and improve operational efficiency.
  • Conducted periodic customer meetings to address escalated issues, maintaining high satisfaction ratings.
  • Promoted service revenue through upselling accessories and managing repair processes effectively.
  • Mentored junior staff while coordinating with technical teams for quality control and process improvements.
  • Utilized problem-solving skills to resolve customer issues promptly and efficiently.
  • Created customized solutions based on product knowledge to address unique customer concerns.
  • Adhered to company policies while ensuring exceptional customer service standards.

Assistant Workshop Manager

BVG India ltd.
New Delhi
08.2009 - 12.2010
  • Company Overview: Tata Marcopolo Buses, DTC Project.
  • Supervised servicing and repair of a public transport fleet at the DTC depot.
  • Maintained daily fleet operations, monitored service schedules, and addressed breakdowns.
  • Trained drivers on safety, bus handling, and mechanical awareness.
  • Generated performance reports, and improved workshop productivity and revenue.
  • Provided technical advice, support and training for staff members on proper use of tools and equipment.
  • Organized, scheduled and supervised daily service operations of the workshop.

Education

Bachelor of Engineering - Mechanical

Institute of Mechanical Engineering
Mumbai

Diploma in Mechanical Engineering -

PUSA Institute
Delhi

Higher Secondary - XII

CBSE Board
Delhi

Secondary - X

CBSE Board
Delhi

Skills

  • Financial planning
  • Customer service and relations
  • Vendor management
  • Marketing strategies
  • Team leadership
  • Public speaking and relationship building
  • Organizational development
  • Operations management
  • Business development
  • Staff management
  • Verbal and written communication

Certification

  • Certified Service Consultant, Mercedes-Benz India, 2015
  • Toyota Technical Training, Toyota Kirloskar Motors, Manesar, 2011
  • Operational Training, TATA Motors Ltd. (CNG Engine Maintenance), 2009

Hobbies and Interests

  • Automotive design
  • Traveling
  • Gym
  • Art & Craft

Soft Skills

  • Analytical thinking
  • Strong communication
  • Adaptability
  • Leadership

References

Available on request.

Software

  • MS Word
  • Excel
  • Outlook
  • Access

Timeline

Business Owner

Drivebycarz Garage
01.2019 - Current

Certified Customer Service Consultant

T & T Motors Pvt. Ltd.
08.2011 - 01.2019

Assistant Workshop Manager

BVG India ltd.
08.2009 - 12.2010

Bachelor of Engineering - Mechanical

Institute of Mechanical Engineering

Diploma in Mechanical Engineering -

PUSA Institute

Higher Secondary - XII

CBSE Board

Secondary - X

CBSE Board

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