DHEERAJ YADAV

Responsible professional with experience in FOOD AND BEVERAGE operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Proven track record of successfully driving sales and achieving results. Adept in problem-solving. Solved problems and resolved conflicts for team members and customers. Oversaw day-to-day store operations to foster efficient and profitable operations. Addressed employee issues, performed corrective actions, and terminated employment when necessary. Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions. Stocked and organized products in storage spaces and retail shelves. Created and distributed training materials to staff members. Established efficient inventory management system to maximize sales and reduce costs. Tracked store inventory and ordered new products to prevent shortages. Reviewed financial statements, sales reports, and other performance data to measure productivity. Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels. Organized and guided activities such as sales promotions requiring coordination with other department managers. Established and monitored KPIs to optimize company performance. Prepared staff work schedules and assigned specific duties. Set sales targets and budgets for team leads and employees to follow. Interviewed and hired prospective employees according to team needs. Arranged store cleanings and renovations during periods of low customer traffic. Evaluated customer feedback and complaints to locate weaknesses and improve service. Coordinated employee schedules according to availability and made staffing adjustments to cover shifts. Monitored customer service levels and implemented necessary changes to improve customer satisfaction. Leveraged new sales strategies to increase store revenue.