Dheeraj
New Delhi
Summary
Dynamic manager with expertise in executive support, governance, and cross-functional collaboration. Proven track record in budget monitoring and effective communication, enhancing organizational efficiency and compliance. Results-driven professional with extensive experience in administration and team leadership. Known for managing corporate governance documentation and driving policy implementation, contributing to improved operational performance and stakeholder satisfaction. Results-oriented professional with extensive experience in administrative management and secretariat support. Skilled in effective communication and conflict resolution, contributing to seamless project coordination and successful execution of corporate initiatives.
Overview
11
11
years of professional experience
Work History
Manager – Administration
Toshiba Water Solutions Pvt. Ltd.
Gurugram
03.2018 - 02.2026
- Provided direct administrative and secretariat support to the CMD, CEO, Directors, and senior leadership.
- Managed official correspondence, travel approvals, calendar coordination, and confidential documentation.
- Recorded, drafted, and circulated minutes of meetings for leadership and cross-functional reviews.
- Coordinated corporate governance documentation and policy implementation, as per headquarters guidelines.
- Administered corporate medical insurance, group accident policy, and employee benefits framework.
- Managed expatriate housing contracts, visa coordination, and relocation compliance.
- Led CSR initiatives and employee welfare programs aligned with organizational objectives.
- Supervised vendor selection, contract compliance, and procurement activities as per SOPs.
- Monitored departmental budgets, and maintained annual expense records with proper documentation.
- Coordinated institutional meetings, conferences, and structured events.
- Supported daily operations by managing inventory and supply levels.
- Assisted in coordinating team schedules and project timelines.
- Collaborated with team members to streamline communication processes.
- Organized training sessions for new staff on operational procedures.
- Maintained accurate records and documentation of daily activities.
- Prepared reports on team performance and workflow efficiency.
- Participated in meetings to discuss project updates and challenges.
- Conducted routine evaluations of equipment and safety protocols.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Streamlined communication channels, improving information flow and decision-making speed.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Analyzed market trends and competitor activity to inform business strategy.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Ticketing Executive
Manikaran Power Ltd
New Delhi
04.2017 - 04.2018
- Handled executive travel coordination for senior management and subsidiaries.
- Ensured regulatory compliance with airline and travel policies.
- Managed travel accounts and cost-control mechanisms.
- Developed and implemented policies to improve team collaboration and communication.
- Analyzed market trends to inform decision-making and strategic planning efforts.
Lead Assistant
Air India Sats
New Delhi
04.2015 - 03.2017
- Managed reservations and operational coordination.
- Ensured documentation accuracy and regulatory adherence.
- Coordinated cross-functional teams to maintain service standards.
- Maintained positive working relationship with fellow staff and management.
- Handled confidential information with discretion and integrity.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
- Received and distributed mail, letters and packages.
- Greeted guests and vendors to assist in navigating space.
- Offered reception coverage to relieve staff during absences or breaks.
- Provided HR administrative assistance to management team.
Education
MBA - HR
Institute of Management & Technology
Ghaziabad, Uttar Pradesh06-2020
Certificate - Human Resource
Amity University
Human Resource Analytics04-2020
Certificate - ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
QMS Certification Services Private Limited
Bangalore02-2020
Bachelor in Commerce - Commerce
Delhi University
New Delhi 06-2017
Skills
Secretariat & Executive Support
Governance & Policy Implementation
Senior Leadership Coordination
Meeting & Board Documentation
Institutional Event Management
Vendor Governance & Compliance
Corporate Insurance Administration
CSR Coordination
Budget Monitoring & Cost Control
Expatriate & Visa Coordination
Stakeholder Communication
Office & Facility Administration
- Team leadership
- Conflict resolution
- Situational awareness
- Effective communication
- Policy implementation
- Travel coordination
- Training and development
- Risk management
- Disciplinary techniques
- Cross-functional collaboration
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Manager – Administration
Toshiba Water Solutions Pvt. Ltd.
03.2018 - 02.2026
Ticketing Executive
Manikaran Power Ltd
04.2017 - 04.2018
Lead Assistant
Air India Sats
04.2015 - 03.2017
MBA - HR
Institute of Management & Technology
Certificate - Human Resource
Amity University
Certificate - ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
QMS Certification Services Private Limited
Bachelor in Commerce - Commerce
Delhi University