Dheeraj Jain

Associate Principal Business Analyst ( Product Development ) for Aptos One Unified Commerce - POS Internationalization ( i18n )

• Overseeing entire product deployments from vision and creation to rollout and delivery.
• Managing teams of Business Analyst for various i18n tracks.
• Partner with the Head of Engineering and Director - PM to devise Product Strategy & Roadmap.
• Engaged as a member of "Configuration Review Board".
• Enabled electronic Invoicing ( e-Invoice ) for LATAM countries - Peru, Costa Rica, and Colombia.
• Integrated Aptos with Italy RT Printer, Germany Technical Security Device
• Enabled OMNI channel integration for "Order in Store, pick up in same or diff Store", "Order in Store, ship from WH, same or diff Store".
• Enhanced VAT calculation approach to meet fiscal requirements, including Top-down vs Bottom-up VAT calculation, considering discounts and pricing variations.
• Responsible for MVP and prototype of country-specific features such as VAT exemption, Global Blue Integration for paper invoices, and currency rounding to min denomination.

R&D Business Analyst for Inventory & Promising in 'Manhattan Active Omni,'

• Worked cross-functionally with teams (UX, Engineering, Consultant, Sales, etc.) to address bottlenecks, make prioritization trade-offs and balance business needs versus technical constraints.
• Designed features like Smart Release Consolidation, Minimize Shipment, and ATP Dates to ensure that all inventory being shipped to the customer from one or many locations are shipped or delivered at relatively the same time.
• Designed Continuous Allocation feature to ensure allocated orders leverage the most optimal supply at the fulfillment location and existing backorders are reevaluated in real time on every supply or demand change event.
• Created metric dashboards with essential indicators and KPIs, including Delivery Date Lead Time, Inventory Availability, and Delivery Performance. These dashboards empowered the retailer to enhance fulfillment strategies, gain insights into service level adherence and delivery promise fulfillment, as well as detect trends in delayed shipments.
• Introduced features like Curbside Pickup and Digital Self-Serve , offering alternatives to in-store shopping amid COVID-19 restrictions
• Accelerate the journey towards AI/ML enablement by providing Heuristics as well as ML- predicted ship & delivery dates for various service levels.
• Led full product lifecycle, from requirements to KPI analysis, including research, technical specifications, development, testing.

R&D Business Analyst for Inventory & Promising in 'Manhattan Active Omni,'

• Designed features like Batch, Single Source, and Kit Allocation to provide an opportunity of prioritizing orders when supply and capacity are constrained or the retailer requires all items on an order to ship from a single facility.
• Designed features, including Reapportionment, Capacity-Based Allocation, Attribute-Based Allocation, and Demand Prioritization, tailored to address specific business needs for Store Replenishment and Shipment
• Enhanced features - Inventory Availability and Audit, Digital Self-Serve, etc.
• Supported Agile ceremonies: sprint planning, grooming, retrospectives, and product reviews.
• Supervised team performance by implementing key metrics to assess delivery of requirements.
• Utilized product knowledge and customer feedback to identify key data points, assess value, and guide product prioritization and direction
• Supported user research through interviews, observation, and usability testing to enhance product performance and customer value
• Transformed customer needs and feedback into user stories with clear requirements and acceptance criteria for user experiences.
• Ensured proper client team feature utilization/configurations and reviewed customizations to support unique use cases

Solution Designer for Adidas - Sports Retailer, Global

• Enhanced OMS solutions for emerging markets in Malaysia, Thailand, and the Philippines
• Revamped GIV features for optimized cross-geography order fulfillment from a single center, maximizing network fulfillment node utilization
• Optimized inventory allocation parameters to manage back orders and future inventory, reduce shipment costs and care for low-margin items.

Solution Designer and SPOC | Business Analyst for DMart - SuperMart Chain, Mumbai

• Designed solution for Inventory accounting and order promising at ITEM-MRP level and enabled category manager. to decide at any given point which MRP shall be active when varying MRP stock is available for the same product. It helped in addressing Customer Appeasement, Regulatory & Compliance, Operational Efficiency, and ITEM-MRP Level Margin Calculation.
• Revamped Reverse Logistics, for Hassle-Free refunds & cutting delivery personnel error rates from 15% to 3% through automation of return processes, real-time refund processing, and seamless cross-system integration for doorstep or pickup rejections.
• Collaborated with IBM, a product vendor to develop specific business use cases for an Indian Grocery E-commerce project. Focused on Catch Weight Management, Substitution, MRP, Perishable Like-to-Like Return, and more
• Produced User Stories throughout the Agile Lifecycle and designed UML diagrams (Use Case, Activity, and State Chart) using MS Visio
• Developed SOPs and training manuals while identifying and rectifying post-go-live solution design gaps, from minor configuration issues to unique edge-case scenarios

Process Consultant | Business Analyst for REI (Recreational Equipment, Inc.) - Sports Retailer, US

• Omni-Channel Initiative, improved operational efficiency in a retailer's distribution system by optimizing sourcing strategies, enabling 'Ship from Store' capability in 90% of locations.
• Key achievements: Increased revenue through new sales, improved margins, speed up order-to-delivery, employee 'save-the-sale' engagement, optimized store inventory, and delivered a true omni-channel experience with 'BAFARA' (Buy Anywhere, Fulfill Anywhere, Return Anywhere)
• Led a "Payment Processing transformation" resulting in transaction cost reduction, enriched customer experience, and operational efficiencies.
• Optimized processes for a true Omni-Channel experience, including real-time inventory availability checks, tax compliance, item reservation, smart distribution group for sourcing, and velocity-based availability checks.

Business Process Analyst for Argos - General Merchandise Retailer, UK

• Developed a Business Intelligence layer to measure key parameters across channels & nodes.
• Created Excel VBA-based tools for ad-hoc and standardized reporting, enhancing data analysis.