Dheeraj Kumar Haridas
Kentucky
Summary
Reliable and detail-oriented student leader with experience in supervising and managing staff, and ensuring safe, efficient day-to-day activities. Skilled in customer service, risk management, and team coordination, with strong communication and time management abilities.
Overview
4
4
years of professional experience
Work History
Associate Systems Analyst
Tata Consultancy Services (TCS)
Kochi
05.2022 - 01.2025
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Subject Matter Expert
Amazon Development Centre
Coimbatore
09.2020 - 05.2022
- Provided training sessions to new customer service staff on best practices.
- Provided guidance and assistance to junior level staff members when needed.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Managed a team of 10+ customer service representatives while ensuring they adhere to all relevant policies and regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Post Graduate Diploma in Management - Marketing And Finance
SCMS Cochin School Of Business
Kochi06-2020
Skills
- Customer relationship management
- Project management
- Hiring & Onboarding
- Team collaboration
- Time Management & Task Prioritization
- Leadership
- Organizational skills
- Interpersonal communication
- Teamwork and collaboration
- Communication skills
- Staff Training & Evaluation
- Google Workspace / Microsoft Office
Accomplishments
- 2nd prize under contest category of tech-fest-2016 of KSCSTE organized jointly by the KSCSTE, and the APJ Abdul Kalam University for the project titled “BIONIC ARM”.
- Got selection into WIPRO 10X mission project competition at the national level for the project titled “BIONIC ARM”
- · 1ST position in Paper Presentation in INFUCE tech-fest of Mahatma Gandhi University College of Engineering, Thodupuzha.
- · 1st position in Paper Presentation conducted as part of Viviktha’15, the 14th annual convention of ISTE at Government Engineering College, Thrissur.
- Secured 3rd position in the Project Presentation at Viviktha'15, the 14th annual convention of ISTE at Government Engineering College, Thrissur
- · 2nd position in the event PROSPECT’15 of TAKSHAK, tech fest of Mar Athanasius College of Engineering, Kothamangalam.
Timeline
Associate Systems Analyst
Tata Consultancy Services (TCS)
05.2022 - 01.2025
Customer Service Subject Matter Expert
Amazon Development Centre
09.2020 - 05.2022
Post Graduate Diploma in Management - Marketing And Finance
SCMS Cochin School Of Business
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