Dheeraj Reddy Chandupatla
Hyderabad
Summary
Results-driven professional with a proven track record in collaborating with teams to execute successful process operations. Expertise in developing and implementing robust procedures and service standards that drive business excellence and ensure seamless transitions. Skilled in identifying opportunities for improvement and optimizing operational efficiency to align with organizational goals. Committed to fostering a culture of continuous improvement, consistently delivering exceptional results that enhance overall performance and contribute to long-term success.
Overview
14
14
years of professional experience
Work History
Team Lead
Marketstar
03.2025 - Current
- Joined market star for door dash process inside sales
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Lead
Cognizant
01.2023 - 09.2024
- Handling a team of 20 members.
- Managing google business profile all around the world
- Process one-one discussions to make the agents effective in providing a better result
- Analysing reports of KPI- (Key Performance Indicators) of the Process and planning strategies to achieve Targets.
- Doing SWOT Analysis - (Strength, Weakness, Opportunities and Threats) of Agent and Team Performance in KPI’S and Representing the data Pictorially in Power Point Presentation and reports to client (Google).
Team Lead
Tech Mahindra
08.2013 - 12.2022
- Handling a team of 17 members.
- Process one-one discussions to make the agents effective in providing a better result
- Analysing reports of KPI- (Key Performance Indicators) of the Process and planning strategies to achieve Targets.
- Doing SWOT Analysis - (Strength, Weakness, Opportunities and Threats) of Agent and Team Performance in KPI’S and Representing the data Pictorially in Power Point Presentation and reports to client (Verizon).
- To provide support to a leading ISP provider in USA
- Interact with the customers and provide resolution via phone for ISP related issues.
- Providing resolution by remote diagnostics.
- Providing support for all kind of software and billing related issues.
- Also providing support for home networking issues with wired and wireless.
Customer Support associate
DISH NETWORK
12.2011 - 07.2013
- To provide support for North American customers with TV services
- Handling queries about billing and change of package
- Help with technical troubleshooting with STB
Education
Bachelor of Commerce -
Rabindranath Tagore University
Madhya PradeshSkills
- Client Servicing: Initiating and sustaining efforts for meeting client requirement and enhancing relationship through regular interactions and maintaining a smooth traction Streamlining the process – setting and maintaining Quality & Process targets Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels
- Process Management: Monitoring the SLA’s, KPI’s for the process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Suggesting alternatives to improve & enhance the services standards and reviewing the system to further improvement on quality
- Data Analysis: Design and developing reports to identify data and related analysis for quality and process parameters Collating data to have a multi-dimensional view of the process and individual performances Presenting these reports in an easily readable format
- Deadline management
- Performance monitoring
- Operations management
- Performance improvement
- Attention to detail
- Strategic planning
- Employee engagement
- Process improvement
- Key performance indicators
Accomplishments
- As an associate received appreciation from client for 33/33 promoters.
- Was part of the first Compliance batch when it was formed
- Was part of Sale task force and helped my process meet the client target month on month and generate revenue extra 20% more than the client target.
- Worked as an UAT for hiring team to ensure to select the right person who will be able to demonstrate ownership and accountability towards work and grow in this organization
- Team leader for compliance, team of 10 members for different LOBs
- Received ACE award for 4 years
Languages
English
Telugu
Hindi
Timeline
Team Lead
Marketstar
03.2025 - Current
Team Lead
Cognizant
01.2023 - 09.2024
Team Lead
Tech Mahindra
08.2013 - 12.2022
Customer Support associate
DISH NETWORK
12.2011 - 07.2013
Bachelor of Commerce -
Rabindranath Tagore University
Disclaimer
I hereby declare that the above details given by me are correct and are true to the best of my knowledge and belief. Chandupatla Dheeraj Reddy
Personal Profile
- Full Name : Chandupatla Dheeraj Reddy
- Father’s Name : Chandupatla Rajender Reddy
- Date of Birth : 1983-02-10
- Sex : Male.
- Nationality : Indian.
- Marital Status : Unmarried.
- Languages Known : English, Telugu, Hindi
- Mobile Number : + (91) – 9052929284
- Email : dheeru10@gmail.com