Dheeraj Sharma
New Delhi
Summary
Skilled Area Manager with experience mentoring and directing new team members. High-performing Area Manager with over 11 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
11
11
years of professional experience
Work History
Area Manager
Panasonic India
New Delhi
08.2020 - 05.2024
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Organized promotional activities such as special events or discounts campaigns in stores.
Sales and Service Manager
Big Bazaar
New Delhi
04.2013 - 08.2020
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
Education
BA POL Science(Hons) -
Delhi University
New Delhi01-2016
Diploma in Spanish Language -
Daulat Ram College
New Delhi01-2014
12th -
CBSE
New Delhi01-2012
10th -
D.S .Sainik Model Sr Sec School
New Delhi01-2010
Skills
- Relationship building and management
- Operations Management
- Order Management
- Sales expertise
- Staff Training
- Staff Development
- Team Development
- Business Development
- Territory Management
- Recruitment and hiring
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Timeline
Area Manager
Panasonic India
08.2020 - 05.2024
Sales and Service Manager
Big Bazaar
04.2013 - 08.2020
BA POL Science(Hons) -
Delhi University
Diploma in Spanish Language -
Daulat Ram College
12th -
CBSE
10th -
D.S .Sainik Model Sr Sec School
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