DHERMENDRA SHRIVASTAVA

Seeking assignments in BDM, SME, Pre-Sales, Service Operations, Customer Relationship Management with leading organizations. Handling West -Pvt BFSI Market. Professional Synopsis Over 21 years of relevant experience in Business Development for Cloud (Public & Private), Security, Managed Services & Datacenter, System Integration Services etc. Presently associated with Sify Technologies Ltd. as a Regional Head-Business Development (West-Pvt BFSI) Resourceful at maintaining business relationship with clients and customers to achieve quality product and Cloud, Security, Managed services & Datacenter Business by resolving their critical solutions issues. Demonstrated abilities in Team building. Proven expertise in Cloud, Managed Services, Datacenter & Security etc. Abilities in motivating workforce in enhancing their efficiencies & assisting them to get business & deliver quality services to clients. Strong relationship management, analytical & communication skills. Experienced regional head with a proven track record of leadership and strategic management. Skilled in overseeing operations, driving growth initiatives, and fostering strong relationships with stakeholders. Results-oriented, innovative, and adept at guiding teams to achieve organizational objectives within diverse geographic areas.

Developing periodic business plans & strategies, in coordination with macro plans of organization for revenue generation through BD team., Develop local marketing strategies to build consumer preference and drive volumes of business., Ensure that business is conducted in line with company's policies, ethical practices, vision, mission and core values., Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics., Managing Service Operations with focus on implementing policies & procedures; developing / streamlining systems; handling Workshop Operations, Warranty etc., Adhering to service procedures with focus on optimizing operational effectiveness of equipment and reducing breakdowns / downtime to minimum., Focusing on generation of revenue through Business Development Activities., Handling the planning, execution and evaluation of Customer Campaign Programs., Ensuring speedy resolution of queries and grievances to maximize client satisfaction levels., Maintaining excellent relations with clients to generate avenues for additional business., Monitoring post service activities like follow up with customers, service reminders and handling customer grievances for superior customer service.

21 years, MUMBAI, G-0422285 (Valid till 2021)

• MBA [MARKETING (Major) & FINANCE (Minor)]
• CSE (Cisco sales Expert) - 2001
• Cisco Lifecycle Service Express - 2003
• CAUCAM (Cisco Advance Unified communication for Account Manager) - 2004
• CCNA (CISCO CERTIFIED NETWORK ASSOCIATES) (R&S) - 2005
• ITIL Certified (Foundation) - 2006
• ITIL V3 completed - 2007
• Juniper Network Fundamentals - 2008
• JNSS (Juniper Network Sales Specialist) - 2009
• Juniper Networks Sales Associate Enterprise Routing - 2010
• Juniper Networks Sales Associate WAN Acceleration - 2010
• Juniper Networks Sales Associate Enterprise Switch - 2010
• AWS Certifications - 2021

• Sify Technologies Ltd., Regional Head-Business Development (West-Pvt BFSI), December 2021 till Date, Responsible for Team handling, Order Booking, Technical Evangelism, Solution selling and Business Development for Cloud Services, Security, Managed Services & Managed Services., Responsible for positioning, value selling and influencing customers for Cloud Services, Security, Managed Services & Datacenter., Work with BD team for opportunity identification along with the sales account team, Independently handle/address the opportunity for closure, Produce results in an effective manner in a highly competitive marketplace, Develop pricing/commercial model for the solutions and win theme for deals, Engage with customers and understand their requirements, Qualify & manage opportunities, develop product penetration strategies, build proposals/value creation, deliver presentations, negotiate, and close deals, Understand the market potential & cover the market for the Business Unit, Strong knowledge of Cloud services, Security, Managed Services & Datacenter, Capability of own and drive major bid engagements, closing deals, managing teams, Experience in working on Large Outsourcing or Transformation deals, Experience in selling Enterprise Cloud Services, Security, Managed Services & Datacenter
• Inspirisys Solutions Ltd., Heading-West & South (Cloud & Security), December 2018 till November 2021, Responsible for consistent Business Development, Subject matter Expert, Sales LOB wise throughout the India Region., Responsible for Revenue Targets, Revenue Retention and Revenue Maximization in line with the Direct Business in BFSI, Manufacturing, Media & Entertainment and Govt & PSU Vertical, Adhere to defined Business Development processes and maintain/grow the funnel as per organizational Growth plans by driving the team, Provide support and guidance to Managers and the Account Managers, Make customer visits as and when needed especially for large deals, Develop and Execute the Regional plan to meet and exceed Order book & Revenue targets, Lead the team to effectively position in Hosting, Cloud and Infrastructure Services, Collaborate with Sales, Solutions, SME, production, commercial and marketing team to meet customer requirements, Opportunity ownership and qualification/creation of funnel, Forecast deal closures, Establish regional alliances with OEMs, AWS, Azure, Google Cloud, VMware and HP/Dell to develop market and segments, Cloud & Hosting AWS, Azure, Google, IBM –SoftLayer etc., Cloud Security, CASB, IDAM, SSO, WAF, RASP, DDOS, DLP, SIEM, SOAR, SOC, DAM, Secure SD WAN, APT, Application VAPT, MDM, Infrastructure Security Products for cloud environments, Security technologies for cloud environment, Ability to identify risks associated with business processes, operations, information security programs and technology projects
• Trimax IT Infrastructure & Service Ltd., GM-BD (Cloud, Datacenter + IOT) (Handled India & Middle East), November 2018, Responsible for PAN India & Middle East with the team of Pre-Sales and BDM’s., Track periodic achievement of the customer acquisition targets for the assigned national accounts, Build & maintain relationship with the key decision makers in the allocated accounts, Keep a track of the clients business initiatives and future plans and analyze its impact on the business, Identify the opportunities for the new Datacenter Built, Colocation, Cloud products, services & applications, Enhance the existing infrastructure for additional revenues, Analyze the market intelligence data including environmental, customer & competitor information & initiatives, Pre-empt its impact on the business, Enable team for System Integration Services, Cloud, Datacenter sales, solutions, product and bid & commercial teams, Assess customer needs to develop best-fit solution under given product, regulatory and competitive market scenario, Generate customer needs in selected verticals by creating value proposition and customization for different requirements, Increase sales (order booking) and revenue growth (order billing), Cloud Integrated Command Control Centre Applications, IOT Business Solutions, Datacenter Built, Datacenter Integrated Building Management System, System integration services
• Global Cloud Exchange-Reliance Communication Ltd., GAM Sales, August 2012 to August 2017, Handling a team of BD, Sales, Presales and Post Sales guys., Ownership of Circle New Logo Acquisition Business, Acquire the targeted no. of BFSI, Enterprise, Telecom customers, Ensure total Customer satisfaction and defect free service delivery, Facilitate the Identification & development of the strategic alliances, Manage the System Integrators and Channels, Domain specialist in Sales / Business Development / Presales / Solution Architect for Business Services, Achieve Sales and Revenue targets, Perform the role of Player-Coaches in clients business organization, Provide on the job coaching to clients Sales & Pre Sales teams, Internet of Things, Cloud Services & Cloud technologies, Managed Services, Security
• 3i-Infotech Ltd, Regional Manager-BD, Business Intelligence, Data Warehousing, Data Analytics, System Integration Services, Networking, Security, Server & Storage Consolidation, Cloud etc., Utilize consulting skills including questioning, listening, ideas development, personal rapport and subject matter familiarity to accomplish project tasks, Capable of consulting, designing, testing, implementing, managing capability requirements, and integrating Cloud solutions into varied environments, Oracle Cloud, Database Design and Build, Migration Planning, Exadata Administration, Oracle IaaS Cloud migration, Understanding of the Microsoft Office Communicator, Monitoring Services and Voice and Video Services, Understanding of traditional Telephony services, especially in the area of Provider (ISDN) interfacing, Expert knowledge of IP Voice, having previously designed IP Voice networks and systems, Experience of designing and engineering solutions in a distributed infrastructure environment, Awareness of ITIL and/or CMM practices and processes, HP converged infrastructure experience or equivalent to Cisco UCS or IBM Blade Center, HP Cloud Service Automation, HP Operations Orchestration/Open stack Heat Orchestration/SCCM Automation, HP Server Automation or any other automation tool like Chef/Puppet, System Integrations Services, Networking, Security, Unified Communications, IP Telephony, Contact Center, Cloud technologies, Software Defined storage, Software Defined Networks, Cloud Service Automation, Virtualization Technology, HP Server Automation, SAN and NAS technologies, Security and Content Portals
• Datacraft India Ltd., Managed Services Sales Specialist, Managing relationship with Large clients, Understanding Solutions and services offered by the client and positioning them, Transactional selling / Business development activities, Self / Job management and resources allocation for clients, Achieving key business standards / parameters, Meeting revenue and signings targets, Excellent team worker, Dedicated and committed attitude, Desire to outperform in professional areas, Disciplined, punctual and well mannered, Proven and successful track record in Business Development, Knowledge of commercial processes and large bid preparations and costing, Excellent written and oral communication and presentation skills, Account/Relationship Management, Local Market Knowledge, Cisco data and voice networking, Network security, IBOSS, Conv Comms, Microsoft
• Alcatel Business Solution India Pvt. Ltd., Business Development Manager (INTEGRATED TECHNOLOGY SERVICES), June 2005 to June 2007, Responsible for developing new business in strategic areas of Alcatel, Cisco Unified Communication, Cisco routing & switching, Wireless Access point, Firewall etc. for the firm. Responsible for ensuring repeat and enhanced business from existing clients & new clients. Strategic bent of mind coupled with proven track record of success. Innovation and the grit to get things done. Meet the client team on regular basis and understand the key requirements for Technology Infrastructure Space. Handling few Key Clients. Exposure to Technical Pre-sales Support, Service Sales and post sales maintenance. Interact with other Tech teams to ensure the best service delivery to the Client. Participate in technical discussion with Client and other functional teams. Capable of suggesting solutions for a dynamic environment where business and technology strategies converge. Focuses on new ways of business combining IT innovation and adoption while also leveraging an organizations current IT.
• Radiant Infotech Pvt Ltd., Asst Marketing Manager, January 2001 to June 2005, Responsible for developing new Enterprise, BFSI, Universities, Colleges, Govt PSU Clients etc. for Server, Storage, Desktop, Laptops, software, LAN, WAN, Security, Routing & switching, Wireless Access point, Firewall equipment s etc. for the firm. Responsible for ensuring repeat and enhanced business from existing SI & new SI. Strategic bent of mind coupled with proven track record of success. Meet the SI on regular basis and understand the key requirements for Technology Infrastructure Space.