Dhilen Mamtora
Pune
Summary
Accomplished leader with 19+ years of expertise in multi-cloud architecture and strategic leadership. Spearheaded digital transformations, enhancing service availability to 99.95%. Adept in vendor management and risk mitigation, driving enterprise observability and AI/ML integration. Skilled in aligning IT strategies with business objectives for sustainable growth.
Overview
23
23
years of professional experience
6
6
Certification
Work History
Cloud & IT Infrastructure Strategy, SaaS, Devops & SRE
Independent Consultant
Pune, Maharashtra
10.2024 - Current
- Architected robust hybrid cloud observability frameworks for growth-stage tech firms, multi-billion-dollar enterprises, applying ITIL principles that cut incident resolution times by 40%.
- Developed proactive monitoring systems with automated remediation, elevating service availability to 99.95%.
- Advised executive teams on strategic cloud adoption, risk mitigation, and cost optimization to align with business growth trajectories.
Senior Manager, IT Infrastructure - SaaS
Dell Technologies
Pune, Maharashtra
03.2017 - Current
- Directed enterprise-scale multi-cloud digital transformation spanning Azure, AWS, and GCP platforms, managing global SaaS infrastructure supporting 500,000+ active users across 20+ countries.
- Led high-performance engineering teams of 30+ specialists across DevOps, SRE, and cloud operations, implementing capacity planning methodologies that reduced resource waste by 25%.
- Established enterprise observability ecosystem leveraging Grafana, Prometheus, Datadog, Azure Monitor, CloudWatch, and Zabbix, providing real-time insights to executive stakeholders.
- Orchestrated vendor relationship management negotiating enterprise agreements while maintaining strategic technology partnerships and within specified budget.
- Executed crisis management and disaster recovery protocols during critical business incidents, ensuring minimal service disruption and maintaining customer SLA commitments exceeding 99.9%.
Manager, Digital Media Operations Centre
Technicolor India Pvt Ltd
Bangalore, Karnataka
07.2014 - 03.2016
- Established and managed cloud-based virtual Network Operations Centre (vNOC) on AWS infrastructure, supporting global digital media delivery operations for major Hollywood studios including Disney, Warner Bros, and Universal.
- Directed 24x7 application support operations ensuring seamless content distribution across multiple geographical regions with zero tolerance for service interruption.
Manager, Application Management
Ipsoft Global Services
Bangalore, Karnataka
01.2013 - 03.2014
- Managed support for global broadcast applications supporting real-time content delivery; implemented automation solutions that improved operational efficiency by approx. 30%.
- Developed comprehensive monitoring and alerting frameworks for mission-critical applications, resulting in more efficient incident management.
Manager, IT Helpdesk
The Digital Group Infotech Pvt Ltd
Pune, Maharashtra
04.2010 - 01.2013
- Founded and scaled IT helpdesk operations for state government digitization initiative, supporting 5,000+ government employees across 50+ locations.
- Implemented ITIL service management frameworks and established KPI dashboards achieving 90% customer satisfaction ratings.
IT Analyst II
Halliburton Technology India Pvt Ltd
Pune, Maharashtra
08.2008 - 04.2010
- Established and managed 24x7 global technical support operations with team of 40+ engineers across multiple time zones.
- Implemented standardized support processes and knowledge management systems reducing average resolution time by 35%.
Team Lead
IBM Daksh
Pune, Maharashtra
10.2006 - 08.2008
- Supervised customer support teams and executed comprehensive quality assurance programs.
- Developed training curricula and mentorship programs improving first-call resolution rates by 20%.
Customer Support SME
Wipro BPO
Pune, Maharashtra
08.2004 - 06.2006
- Promoted to Subject Matter Expert managing support operations for 800+ customer service engineers.
- Standardized operational procedures and performance metrics achieving significant improvement in productivity.
Marketing & Sales Executive
Shirish Marketing & Snowball Enterprises
Pune, Maharashtra
08.2002 - 08.2004
- Managed wholesale marketing and sales operations for commercial food service and dairy equipment.
- Achieved 35% year-over-year revenue growth through strategic account management and market expansion.
Education
Bachelor of Commerce - Accounting
University of Mumbai
Mumbai06-2002
Skills
- Strategic Leadership and Digital Transformation Strategy
- P&L Management, Budget Planning and Resource Allocation
- Vendor Management and Contract Negotiation
- Stakeholder Governance and Board Level Reporting
- Risk Assessment and Mitigation
- Multi-Cloud Architecture and Hybrid Cloud Solutions
- DevOps and CI/CD Automation, Infrastructure as Code
- Container Orchestration – Docker, Kubernetes
- Enterprise Observability -Grafana, Prometheus, Datadog, AWS CloudWatch
- Security and Compliance Frameworks, Technical Governance
- AI/ML Integration, Agentic AI, Gen AI
- Cloud – Azure, AWS, GCP
- DevOps and Automation: Terraform, Jenkins, Azure DevOps, GitHub Actions, Ansible
- Infrastructure as a Code: Terraform, ARM, CloudFormation, Ansible, Chef, Puppet
- Container Orchestration: Docker, Kubernetes
- Observability and Monitoring SRE: Grafana, Datadog, Prometheus, Zabbix, Splunk,CloudWatch
- Security & Compliance: ITIL, COBIT, Whitesource, Veracode, AquaSec, Checkmarx
- Agile Methodologies: Scrum, Kanban, Scaled Agile, Lean
- Leadership: Team Building, Coaching, Stakeholder Engagement, Capacity Planning
- AI and ML: Azure AI, OpenAI LLMs, AI Automation, Agentic AI
- Enterprise Observability
- Security & Compliance Frameworks
- AI/ML Integration
- Hybrid Cloud Solutions
Certification
- Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure AI Fundamentals (AI-900)
- ITIL Foundation, Service Strategy, Service Operations
- Zabbix Certified User – Zabbix 6.0
Accomplishments
- Orchestrated enterprise-wide multi-cloud transformation initiatives across 5 global regions, reducing infrastructure costs by 35% ($4.2M annually) while improving system reliability to 99.98% uptime.
- Directed cross-functional teams of 45+ engineers and technical specialists, managing the targeted operational budget with full P&L responsibility and strategic vendor partnerships worth multi-million $ annually.
- Drove DevOps transformation, increasing deployment frequency by 60% and reducing critical incidents by 45%, through the deployment of advanced observability and automation tools.
Timeline
Cloud & IT Infrastructure Strategy, SaaS, Devops & SRE
Independent Consultant
10.2024 - Current
Senior Manager, IT Infrastructure - SaaS
Dell Technologies
03.2017 - Current
Manager, Digital Media Operations Centre
Technicolor India Pvt Ltd
07.2014 - 03.2016
Manager, Application Management
Ipsoft Global Services
01.2013 - 03.2014
Manager, IT Helpdesk
The Digital Group Infotech Pvt Ltd
04.2010 - 01.2013
IT Analyst II
Halliburton Technology India Pvt Ltd
08.2008 - 04.2010
Team Lead
IBM Daksh
10.2006 - 08.2008
Customer Support SME
Wipro BPO
08.2004 - 06.2006
Marketing & Sales Executive
Shirish Marketing & Snowball Enterprises
08.2002 - 08.2004
Bachelor of Commerce - Accounting
University of Mumbai
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