Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Dhilen Mamtora

Pune

Summary

Accomplished leader with expertise in multi-cloud architecture and strategic leadership, formerly at Dell Technologies. Spearheaded digital transformations, enhancing service availability to 99.95%. Adept in vendor management and risk mitigation, driving enterprise observability and AI/ML integration. Proven track record in aligning IT strategies with business growth objectives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Cloud & IT Infrastructure Strategy, SaaS, Devops & SRE

Independent Consultant
10.2024 - Current
  • Architected robust hybrid cloud observability frameworks for growth-stage tech firms, multi-billion-dollar enterprises, applying ITIL principles that cut incident resolution times by 40%.
  • Developed proactive monitoring systems with automated remediation, elevating service availability to 99.95%.
  • Advised executive teams on strategic cloud adoption, risk mitigation, and cost optimization to align with business growth trajectories.

Senior Manager, IT Infrastructure - SaaS

Dell Technologies
03.2017 - 10.2024
  • Directed enterprise-scale multi-cloud digital transformation spanning Azure, AWS, and GCP platforms, managing global SaaS infrastructure supporting 500,000+ active users across 20+ countries.
  • Led high-performance engineering teams of 30+ specialists across DevOps, SRE, and cloud operations, implementing capacity planning methodologies that reduced resource waste by 25%.
  • Established enterprise observability ecosystem leveraging Grafana, Prometheus, Datadog, Azure Monitor, CloudWatch, and Zabbix, providing real-time insights to executive stakeholders.
  • Orchestrated vendor relationship management negotiating enterprise agreements while maintaining strategic technology partnerships and within specified budget.
  • Executed crisis management and disaster recovery protocols during critical business incidents, ensuring minimal service disruption and maintaining customer SLA commitments exceeding 99.9%.

Manager, Digital Media Operations Centre

Technicolor India Pvt Ltd
07.2014 - 03.2016
  • Established and managed cloud-based virtual Network Operations Centre (vNOC) on AWS infrastructure, supporting global digital media delivery operations for major Hollywood studios including Disney, Warner Bros, and Universal.
  • Directed 24x7 application support operations ensuring seamless content distribution across multiple geographical regions with zero tolerance for service interruption.

Manager, Application Management

Ipsoft Global Services
01.2013 - 03.2014
  • Managed support for global broadcast applications supporting real-time content delivery; implemented automation solutions that improved operational efficiency by approx. 30%.
  • Developed comprehensive monitoring and alerting frameworks for mission-critical applications, resulting in more efficient incident management.

Manager, IT Helpdesk

The Digital Group Infotech Pvt Ltd
04.2010 - 01.2013
  • Founded and scaled IT helpdesk operations for state government digitization initiative, supporting 5,000+ government employees across 50+ locations.
  • Implemented ITIL service management frameworks and established KPI dashboards achieving 90% customer satisfaction ratings.

IT Analyst II

Halliburton Technology India Pvt Ltd
08.2008 - 04.2010
  • Established and managed 24x7 global technical support operations with team of 40+ engineers across multiple time zones.
  • Implemented standardized support processes and knowledge management systems reducing average resolution time by 35%.

Team Lead

IBM Daksh
10.2006 - 08.2008
  • Supervised customer support teams and executed comprehensive quality assurance programs.
  • Developed training curricula and mentorship programs improving first-call resolution rates by 20%.

Customer Support SME

Wipro BPO
08.2004 - 06.2006
  • Promoted to Subject Matter Expert managing support operations for 800+ customer service engineers.
  • Standardized operational procedures and performance metrics achieving significant improvement in productivity.

Marketing & Sales Executive

Shirish Marketing & Snowball Enterprises
08.2002 - 08.2004
  • Managed wholesale marketing and sales operations for commercial food service and dairy equipment.
  • Achieved 35% year-over-year revenue growth through strategic account management and market expansion.

Education

Bachelor of Commerce - Accounting

University of Mumbai
Mumbai
06-2002

Skills

  • Strategic Leadership
  • Digital Transformation Strategy
  • P&L Management
  • Budget Planning & Resource Allocation
  • Vendor Management & Contract Negotiation
  • Stakeholder Governance
  • Change Management
  • Risk Assessment & Mitigation
  • Board-Level Reporting
  • Multi-Cloud Architecture
  • DevOps & CI/CD Automation
  • Infrastructure as Code

Certification

  • Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Azure AI Fundamentals (AI-900)
  • ITIL Foundation, Service Strategy, Service Operations
  • Zabbix Certified User – Zabbix 6.0

Accomplishments

  • Orchestrated enterprise-wide multi-cloud transformation initiatives across 5 global regions, reducing infrastructure costs by 35% ($4.2M annually) while improving system reliability to 99.98% uptime.
  • Directed cross-functional teams of 45+ engineers and technical specialists, managing the targeted operational budget with full P&L responsibility and strategic vendor partnerships worth multi-million $ annually.
  • Drove DevOps transformation, increasing deployment frequency by 60% and reducing critical incidents by 45%, through the deployment of advanced observability and automation tools.

Timeline

Cloud & IT Infrastructure Strategy, SaaS, Devops & SRE

Independent Consultant
10.2024 - Current

Senior Manager, IT Infrastructure - SaaS

Dell Technologies
03.2017 - 10.2024

Manager, Digital Media Operations Centre

Technicolor India Pvt Ltd
07.2014 - 03.2016

Manager, Application Management

Ipsoft Global Services
01.2013 - 03.2014

Manager, IT Helpdesk

The Digital Group Infotech Pvt Ltd
04.2010 - 01.2013

IT Analyst II

Halliburton Technology India Pvt Ltd
08.2008 - 04.2010

Team Lead

IBM Daksh
10.2006 - 08.2008

Customer Support SME

Wipro BPO
08.2004 - 06.2006

Marketing & Sales Executive

Shirish Marketing & Snowball Enterprises
08.2002 - 08.2004

Bachelor of Commerce - Accounting

University of Mumbai
Dhilen Mamtora