Sports
Dhilip Ajjan
Supplier Delivery Manager
Bangalore
Summary
Forward-thinking with sportive attitude in ensuring delivery of diverse applications support. Proficient in understanding Business Roadmap and priorities with strong business engagement at various stages of the delivery. Successful Supplier Delivery Manager with proven expertise in co-creating values across Line of Businesses by connecting the dots through various governance framework.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Supplier Delivery Manager
Shell India Markets Pvt Ltd
08.2020 - Current
- Supplier Delivery Manager - AOMS which is application operate managed Services. Manage close to 120 applications in my scope with IBM. Out of which close to 50 applications are of SAP Products.
- Acted as liaison between supplier delivery team and business, effectively communicating concerns and suggestions for improvements.
- Managed strong relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Managed escalation from business and ensured necessary actions are taken by respective Supplier Delivery team.
- Analyze KPI data on Availability/Incident and other key performance indicators and ensure the delivery team is in line with contract.
- Review RFPs/RFQs/RFIs and ensure to closure with the best proposal from the suppliers and negotiate rates if needed.
- Manage 2 subscriptions in the Azure Portal providing the AOMS suppliers the platform to automate controls and any other automations.
- Manage the Licensing contract as a Contract holder with IBM on the Products that Shell Procures.
- Championed business-centric approach, consistently seeking feedback from the business to make improvements and enhance overall delivery experience.
- Fostered a culture of continuous improvement through employee engagement initiatives such as recognition as part of Quarterly Rewards and Recognition program.
- Anchored Supplier visits for the Business with clear agenda and objective of the visit.
- Reduced customer complaints by implementing proactive communication strategies with Business.
- Facilitated cross-functional meetings to address challenges, share best practices.
- Collaborated closely with shell internal teams like Service Now/IRM team to ensure seamless integration of processes and systems, enhancing overall efficiency.
HANA DBA & Security Lead
Shell India Markets Pvt Ltd
01.2018 - 08.2020
- Being HANA DBA and Security Lead for platform, had major responsibilities in making sure platform is accessible 24/7.
- Ensured customized repo roles created for Developers, Modelers, Technical Admins, End Users, Power Users.
- Designed and Maintained overall Security for SAP HANA implementation. Ensured RLS has been implemented for each deployment.
- Implemented ITGC controls for HANA platform and executed them on timely basis to stay complaint. Responded to Internal/External Audit queries on controls that i owned.
- Reviewed and Coordinated maintenance activities on HANA platform across various support team. Ensured pre/post checks are validated by respective teams.
- Independently resolved all connectivity/data issues post HANA 2.0 upgrade.
SAP Native HANA Transport Administrator
Shell India Markets Pvt Ltd
01.2018 - 08.2020
- Implemented CTS+ and Rev-trac only after clearly understanding the requirement from the AIF Data Platform team.
- Ensured developed Native HANA objects are transported across landscapes and finally to Production Environment with change management Process.
- Reviewed the errors and suggest the needed change to the Developers to fix the objects in the target system.
- Documented and maintained technical specifications on how the delivery Units need to be created and added based on packages created in the HANA system.
- Played an instrumental role in resolving complex technical issues that arose during Production Deployment for various Assets.
SAP Consultant
Tata Consultancy Services Limited
12.2014 - 12.2017
- Working on production environment to ensure availability of production databases 24/7.
- Performance Tuning on Virtual and Physical servers. Enhanced system performance with regular system monitoring, troubleshooting, and optimization tasks.
- Installing, Configuring and Maintaining HANA database. Upgrading HANA database to latest patches
- Performing backup of HANA database. Performing specific backup recovery and point in time recovery in HANA database
- Replication configuration in HANA for high availability. Configuring distributed(Multi-node) HANA systems.
- Troubleshooting HANA database issues like Memory/CPU by analyzing through trace files.
- Device creation and database creation in Sybase ASE database. Parameter configuration in Sybase ASE
- Data segment and log segment management in Sybase ASE
- Backup of Sybase ASE
- Troubleshooting ASE issues by analysing log files.
SAP Service Desk Consultant - J&J
TATA Consultancy Services Limited
10.2013 - 11.2014
- User query/issue handling. Ensuring user queries or issues are captured, validated, and triaged for further processing through Incidents, Requests or Calls.
- Communicating with users. Ensuring that various types of information are communicated to users through appropriate channel(s).
- Escalate, if needed, unresolved problems to next level of support by assigning tickets to right queue.
- Leveraged expertise in SAP service management to mentor junior team members, helping them develop their skills and career growth potential.
Mainframe Developer, Banking Domain - Amex
Tata Consultancy Services Limited
04.2012 - 09.2013
- Boosted efficiency in core banking systems through diligent monitoring, maintenance, and optimization of mainframe performance parameters.
- Troubleshot business logic and performance issues in existing mainframe applications.
- Improved customer experience by troubleshooting and resolving critical mainframe system issues in timely manner.
- Streamlined processes for financial data analysis using advanced COBOL and DB2 coding techniques.
- Enhanced banking application performance by optimizing mainframe code for efficient processing.
- Optimized data storage processes using IMS database management systems, resulting in improved data accessibility for various banking operations.
Education
Bachelor of Technology - Information Technology
Karunya University
Coimbatoire 06.2007 - 04.2011
Skills
Techinical Skills
undefinedCertification
Microsoft Certified: Azure Fundamentals
Interests
Movies
Writing Screenplay
Listening to Music
Timeline
Microsoft Certified: Azure Fundamentals
01-2024
Professional Scrum Master 1
12-2022
ITIL 4 Edition in IT Service Management
10-2022
Supplier Delivery Manager
Shell India Markets Pvt Ltd
08.2020 - Current
HANA DBA & Security Lead
Shell India Markets Pvt Ltd
01.2018 - 08.2020
SAP Native HANA Transport Administrator
Shell India Markets Pvt Ltd
01.2018 - 08.2020
SAP Consultant
Tata Consultancy Services Limited
12.2014 - 12.2017
SAP Service Desk Consultant - J&J
TATA Consultancy Services Limited
10.2013 - 11.2014
Mainframe Developer, Banking Domain - Amex
Tata Consultancy Services Limited
04.2012 - 09.2013
Bachelor of Technology - Information Technology
Karunya University
06.2007 - 04.2011
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