Dhilip Rajagopal
Vice President
Summary
Driven reporting and analytics professional with a keen eye for detail and a passion for transforming data into actionable insights. Proficient in compiling, manipulating, and delivering high-level reports to facilitate informed decision-making. Demonstrated expertise in stakeholder management and a track record of successfully completing projects. Committed to enhancing organizational efficiency and delivering meaningful results through meticulous attention to detail.
Overview
6
6
years of professional experience
43
43
years of post-secondary education
Work History
Vice President, (Wholesale Chief Administrative Office)
HSBC INM
11.2022 - Current
- I drive automation initiatives and lead generation efforts
- My responsibilities include innovating and enhancing efficiency through Power BI, MS Excel VBA macros, Power Query, MS Access, and Python programming.
Manager
HSBC Electronic Data processing (India) Pvt. Ltd
08.2020 - 10.2022
- Successfully led business service data migrations to WFM DwH and Cognos reporting to GCP
- Engaged effectively across ASP, MENA, Europe, and Americas regions, utilizing tools such as GCP BigQuery, Data Studio, Oracle, MS Office packages, Cognos reporting, Jira, and Confluence.
Manager
06.2018 - 07.2020
- Managed RBWM Contact Centers Headcount and Attrition reports
- Extensively utilized VBA macros, QlikSense, MS Studio server, and the Nuance security system.
Assistant Manager
09.2024 - 06.2024
- Responsible for creating and distributing contact center performance reports for ASP and Americas region
- Managed all reports/scorecards for China, Malaysia, Philippines, and Indonesia
- Upskilled in Excel VBA Macros and independently designed and automated Customer Experience deck for ASP and Americas.
Education
MCA -
SASTRA University
04.2013
B. Com (Computer Applications) - undefined
SASTRA University
Skills
Advanced Reporting and Programming
Data Management Expertise
Visual Data Presentation
Automation and Efficiency
Stakeholder Communication
Cross-Functional Collaboration
Proactive Learning
Timeline
Assistant Manager
09.2024 - 06.2024
Vice President, (Wholesale Chief Administrative Office)
HSBC INM
11.2022 - Current
Manager
HSBC Electronic Data processing (India) Pvt. Ltd
08.2020 - 10.2022
Manager
06.2018 - 07.2020
MCA -
SASTRA University
B. Com (Computer Applications) - undefined
SASTRA University
Address
Mumbai, #7, Quaide millet Nagar, Villar road, Thanjavur, Tamil Nadu, 613006
Disclaimer
I (Dhilip RAJAGOPAL) hereby declare that the above-mentioned information is true to the best of my knowledge.