IDS
DHILIPAN BALAN
GENERAL MANAGER
Tharamangalam Post
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
2
2
Languages
Work History
General Manager
WINDSOR CLUB & RESORTS PVT.LTD
08.2023 - 02.2026
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
Operations Manager
LIVE GRAND HOTELS
11.2019 - 07.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed and maintained relationships with external vendors and suppliers.
Operations Manager
HOTEL KARPAGAM DREAMS
09.2016 - 06.2019
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Analyzed and reported on key performance metrics to senior management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Bar Manager
Hotel Sing Saral
01.2014 - 01.2016
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
F & B Manager
Hotel Devi Towers
01.2009 - 08.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
S.S.L.C -
Govt.Hr.Sec.School
Sankarapuram, India03-2003
H.S.c -
Adikalaannai Hr.Sec.School
Viriyur03-2005
B.sc., Hotel Management & Catering Science -
Bharath College Of Science & Management
Thanjavur, India 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Process improvement
Operations monitoring
Performance reporting
Software
Personal Information
- Hobbies: Listening to Music, Thinking new Ideas
- Father's Name: Balan.G
- Date of Birth: 01.02.1987
- Gender: Male
- Nationality: indian
- Religion: christian
Training Programme
- Anantha Inn, Pondicherry, F & B Service, 60 days
- Hotel Mermaid, Kerala, House Keeping, 60 days
- Hotel Sayaji, Indore, F & B Service, 45 days
Place Of Declaration
Salem
Personal data processing
I hereby declare that the above written particulars are true to the best of my knowledge.
Timeline
General Manager
WINDSOR CLUB & RESORTS PVT.LTD
08.2023 - 02.2026
Operations Manager
LIVE GRAND HOTELS
11.2019 - 07.2023
Operations Manager
HOTEL KARPAGAM DREAMS
09.2016 - 06.2019
Bar Manager
Hotel Sing Saral
01.2014 - 01.2016
F & B Manager
Hotel Devi Towers
01.2009 - 08.2013
B.sc., Hotel Management & Catering Science -
Bharath College Of Science & Management
04.2001 -
S.S.L.C -
Govt.Hr.Sec.School
H.S.c -
Adikalaannai Hr.Sec.School