Dhiman Ray
Director Program Management
Gurugram,Haryana
Summary
Experienced IT-BPM Leader with a passion to solve business problems using technology and analytics to improve efficiency and empower people to meet their goals
Possess 17 years of experience in service delivery to Fortune 500 clients across multiple functions – Program Management, Strategic Transformation, Operational Excellence, Automation, Implementation, Ongoing System Development, and Operations.
Key Strengths: Program and Project Management, Business Analysis and Analytics, Agile methodology, SDLC, System Implementation, Operations Delivery Models, and Lean Six Sigma Processes.
Hold strong leadership, communication, analytical and inter-personal skills.
Overview
17
17
years of professional experience
10
10
Years of Program/Project Management Experience
Work History
Director of Program Management
Conduent
Gurugram, Haryana
10.2018 - Current
- Experienced in service delivery to Fortune 500 clients across multiple functions – Program Management, Strategic Transformation, Operational Excellence, Automation, Implementation, Ongoing System Development and Operations
- Currently leading a global team (50+ FTE, 4 countries) of Business Analysts and Project/Program Managers
- Have led multiple cross functional Transformation Programs resulting in cost saving of $M+, reduce 15% call volume, increase in 10% automation rate and 15% quality
- Leading Project Portfolio Management (PMO team) for 30+ large client projects
- Managed multiple large end-to-end projects on client implementation, product deployment, and ongoing operations
- Projects managed are cross functional, $M in budget and 6 - 12 months timeframe
- Established Project/Program Governance Model as per PMI standards
- Have developed integrated end to end value chain solution – Call Center, Operations and Technology
- Have setup new capabilities - PMO, Operational Excellence and Automation
- Defined and implemented new Global Workflow Management Process and Tools
- Defined and implemented KPI management
- Transitioned various high complexity work & new clients from prior vendors
- Scaled up from ground zero to 80+team as part of new BU
- Build high complexity knowledge within the team to transition up value chain
- Maintained the attrition rate below 15% and initiated employee engagement & retention programs
- Managed resource demand-supply, training needs, performance assessment leading to improved performance
- Mentor Project Managers and Team Leads for building cross functional in-depth knowledge
Program Manger
Conduent
Gurugram, Haryana
04.2016 - 09.2018
Multiple Project Management and Tech. Roles
Conduent
Gurugram, Haryana
12.2008 - 03.2016
Lead Systems Analyst
Alight Solutions
Gurugram, Haryana
07.2004 - 12.2008
- Performed roles of a Configuration Analyst, Senior Configuration Analyst, Functional Systems Analyst and Lead Systems Analyst
- Independently managed multiple projects as the lead technical person
- Performed business requirement elicitation, business analysis and provided configuration and testing solutions to the clients
- Supported all phases of testing including Client Acceptance Testing and to provide final quality sign off
- Coached Business Analysts on quality, technology, and client-specific aspects
Education
MBA - International Business
Indian Institute of Foreign Trade
New Delhi, India 06.2010 - 03.2013
Project Management Professional (PMP)® - Project Management
Project Management Institute
08.2017 - 08.2017
Master Black Belt - Business Excellence - Business Excellence - Lean Six Sigma
Exemplar Global, Inc.
01.2020 - 01.2020
SAFe® Certified Agilist - Agile Program/Project Management
Scaled Agile, Inc.
11.2017 - 11.2017
Bachelor of Information System (H) - Information Technology
Guru Gobind Singh Indraprastha University
New Delhi, India 01.2000 - 01.2004
Skills
Client Service Delivery - Implementation and Operations
Timeline
Master Black Belt - Business Excellence - Business Excellence - Lean Six Sigma
Exemplar Global, Inc.
01.2020 - 01.2020
Director of Program Management
Conduent
10.2018 - Current
SAFe® Certified Agilist - Agile Program/Project Management
Scaled Agile, Inc.
11.2017 - 11.2017
Project Management Professional (PMP)® - Project Management
Project Management Institute
08.2017 - 08.2017
Program Manger
Conduent
04.2016 - 09.2018
MBA - International Business
Indian Institute of Foreign Trade
06.2010 - 03.2013
Multiple Project Management and Tech. Roles
Conduent
12.2008 - 03.2016
Lead Systems Analyst
Alight Solutions
07.2004 - 12.2008
Bachelor of Information System (H) - Information Technology
Guru Gobind Singh Indraprastha University
01.2000 - 01.2004
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