Dhinesh Sha
Chennai
Summary
With a proven track record at 4D Global Medical Billing Services, I excel in operations management and client management, enhancing team productivity by implementing process improvement strategies and fostering a collaborative environment. Successfully led a team of 60, significantly exceeding goals through effective resource allocation and staff supervision. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
4D Global Medical billing Services
Chennai
01.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on inventory levels, analysis, and financial data, which helped the client increase revenue from 1.5 million to 5 million.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Senior Team Leader
4D Global Medical billing Services
Chennai
01.2023 - 12.2023
- Conducted regular performance reviews and provided feedback to team members.
- Monitored staff performance through observation, audits, and reports.
- Organized weekly meetings to review progress against goals and objectives.
- Analyze operational data to identify areas requiring improvement or optimization.
- Implement systems for tracking employee attendance, leave requests, and overtime.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
- Prepared detailed reports outlining project status, accomplishments, and challenges.
- Managed the day-to-day operations of the department while ensuring high standards of quality control.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Allocated resources effectively to ensure project completion within deadlines.
- Led a team of 60 individuals in achieving targets, exceeding goals with multiple clients.
Team Leader
4D Global Medical billing Services
Chennai
01.2022 - 12.2022
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained daily inventory to facilitate successful material distribution.
Associate Team Leader
4D Global Medical billing Services
Chennai
03.2019 - 12.2021
- Provided guidance and support to team members on daily tasks.
- Developed weekly, monthly, and quarterly reports on team performance.
- Maintained accurate records of employee attendance and leave requests.
- Coached junior staff members on problem-solving techniques for difficult situations.
- Reviewed work completed by the team for accuracy and quality assurance purposes.
Group Coordinator
Miramed Ajuba Solutions Pvt Ltd
Chennai
01.2018 - 03.2019
- Facilitated communication between team members in order to ensure timely completion of tasks.
- Prepared reports summarizing progress on various initiatives undertaken by the Team leader and Managers.
- Supervised staff assigned to specific projects or events related to the group's activities.
- Troubleshot and resolved workflow issues by collaborating and communicating openly with team members.
Senior Account Executive
Miramed Ajuba Solutions Pvt Ltd
Chennai
03.2016 - 12.2017
- Managed day-to-day client accounts, ensuring high levels of quality.
- Supervised junior staff members by providing guidance on how best to meet targets.
Education
Bachelor - Information Technology
Dr. MGR University
Chennai06-2010
High School - Computer Science & Biology
Krishnaswamy Mat. Hr. Sec. School
Chennai04-2006
Skills
- Recruiting and interviewing
- Time management
- Process improvement strategies
- Staff supervision
- Business development
- Financial reporting
- Decision-making
- Workload management
- Employee performance evaluations
- Resource allocation
- Operations management
- Project management
Accomplishments
- Best Team - R&R 2024
- Innovative Leader - R&R 2023 & 2024
- Mentorship Award - R&R 2022
- Lean Six Sigma Green Belt
Timeline
Assistant Manager
4D Global Medical billing Services
01.2024 - Current
Senior Team Leader
4D Global Medical billing Services
01.2023 - 12.2023
Team Leader
4D Global Medical billing Services
01.2022 - 12.2022
Associate Team Leader
4D Global Medical billing Services
03.2019 - 12.2021
Group Coordinator
Miramed Ajuba Solutions Pvt Ltd
01.2018 - 03.2019
Senior Account Executive
Miramed Ajuba Solutions Pvt Ltd
03.2016 - 12.2017
Bachelor - Information Technology
Dr. MGR University
High School - Computer Science & Biology
Krishnaswamy Mat. Hr. Sec. School
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