Dhinesh Kumar Nagarajan
Chennai
Summary
Over 6+ years of Experience in Export and Import Documentation and my responsible is to prepare and submit with accurate and timely export and import documentation in compliance with company policies and regulatory requirements. Proven track record in Problem-solving skills and the ability to analyze, resolve issues effectively and enhancing customer satisfaction. Seeking a full-time position to apply interpersonal skills and excellent time management.
Overview
8
8
years of professional experience
Work History
Process Associate (Import Documentation)
APLL Global Shared Services (India) Private Ltd
01.2023 - 10.2024
- Ensure all documentation aligned with established processes and regulatory standards
- Stay updated on all relevant processes and procedures to ensure the accurate and efficient creation of documentation
- Utilized various company portals to gather information and generated comprehensive reports and Rate sheet creation using Excel
- Generated cost estimates for invoices in creation of new batch number and PO number
- Performed document validation for Customers' details, ensuring accuracy and addressing any discrepancies with vendor
- Developed and fostered positive working relationships with colleagues and supervisors
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
- Increased accuracy in data processing by conducting regular quality checks and implementing corrective measures when necessary.
- Collaborated with team members for enhanced process efficiency and productivity.
Senior Executive (Export Documentation)
CMA CGM GBSI PVT LTD
09.2017 - 12.2022
- Prepared and submitted export and import documentation with precision and in a timely manner, ensuring impeccable standards for customer satisfaction
- Handled and resolved customer inquiries regarding BL amendments
- Applied knowledge of company software, staying up to date with the latest developments, resulting in increased team productivity
- Resolved BL-related customer queries by effectively communicating with front office and customers via Outlook
- Performed data entry tasks for updating customer records and ensuring information accuracy
- Actively participated in team meetings focusing on incidents, concerns, and project particulars
- Ensured proper preparation and processing of export documentation, adhering to customs regulations
- Utilized Microsoft Word, Excel, and various software tools for document creation and communication
- Support onboarding and training for new hires by sharing knowledge and best practices for export/import processes and documentation
- Maintained high standards of data accuracy to meet Service Level Agreements
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Executive
TECH MAHINDRA LTD
05.2016 - 09.2017
- Efficiently managed extensive call volume, addressing customer concerns
- Effectively communicated product and service details to enhance customer understanding of the benefits and advantages
- Demonstrated a proactive approach in identifying and addressing customer needs, leading to improved levels of customer satisfaction
- Provided technical support when necessary to resolve complex problems
Education
Bachelor of Science - Computer Science
A.M.JAIN College
04.2015
Skills
- Process Export and Import Documentation
- MS Office
- Self-Motivated
- Collaborative Team worker
- Software knowledge
- Mail handling with Excellent communication
- Cross-functional collaboration
- Multitasking Abilities
Accomplishments
- Won Pearl award for achieving 100% in productivity and accuracy for 6 months.
- Won certificates for achieving promoters from Customers.
Languages
English
Tamil
Telugu
Personal Information
- Date of Birth: 01/28/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Process Associate (Import Documentation)
APLL Global Shared Services (India) Private Ltd
01.2023 - 10.2024
Senior Executive (Export Documentation)
CMA CGM GBSI PVT LTD
09.2017 - 12.2022
Customer Service Executive
TECH MAHINDRA LTD
05.2016 - 09.2017
Bachelor of Science - Computer Science
A.M.JAIN College
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