Hi, I’m
Dhir kakar
hospitality Management
Melbourne,VIC
Summary
Dynamic leader with a proven track record at Sterling Groups, excelling in operational strategy and cross-functional leadership. Enhanced client satisfaction through effective relationship management and implemented innovative solutions that boosted efficiency. Skilled in budget management and team development, fostering a culture of continuous improvement and achieving significant growth in market share.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
years of professional experience
Work History
Sterling Groups
Director and General Manager
07.2016 - Current
Job overview
- Spearheaded operational strategies that streamlined processes, resulting in enhanced efficiency and improved service delivery for clients.
- Developed and implemented comprehensive business plans, driving growth initiatives that successfully increased market share and revenue.
- Led cross-functional teams to optimize resource allocation, achieving significant improvements in project timelines and budget adherence.
- Fostered a culture of continuous improvement by mentoring staff and implementing best practices that enhanced team performance and collaboration.
- Established key performance indicators to monitor progress and ensure alignment with organizational goals, enhancing accountability across departments.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Revellers Bar
Venue Manager
06.2011 - 07.2016
Job overview
- Managed daily operations to ensure optimal venue functionality, enhancing guest experiences and operational efficiency.
- Developed and implemented event strategies that increased attendance and improved overall customer satisfaction.
- Trained and mentored staff on service standards, leading to improved team performance and service quality.
- Oversaw budget management for events, effectively allocating resources to maximize profitability and minimize costs.
- Collaborated with local vendors to secure services and supplies, ensuring seamless event execution and client satisfaction.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
Strike Bowling Bar
Assistant Manager
04.2009 - 02.2011
Job overview
- Streamlined operational processes, enhancing team efficiency and ensuring smooth daily operations in a fast-paced environment.
- Trained and mentored staff on customer service protocols, resulting in improved guest satisfaction and retention.
- Implemented inventory management systems, reducing stock discrepancies and optimizing supply chain efficiency.
- Coordinated promotional events and activities, driving increased foot traffic and enhancing the overall customer experience.
ESPY
Assistant Manager
04.2007 - 02.2009
Job overview
- Developed training materials for new employees, enhancing onboarding efficiency and promoting a culture of continuous improvement.
- Led team meetings to foster collaboration and communication, ensuring alignment on goals and improving overall team performance.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
Young and Jackson Pub
Food and Beverage Attendant/Supervisor
02.2004 - 03.2008
Job overview
- Supervised daily operations, ensuring efficient service delivery and adherence to quality standards, enhancing guest satisfaction.
- Trained and mentored new staff on operational procedures and customer service protocols, fostering a cohesive team environment.
- Managed inventory, monitored stock levels, and coordinated supply orders, reducing shortages and maintaining consistent service levels.
- Implemented health and safety practices to comply with regulations, resulting in a safe dining environment for both staff and patrons.
Education
William Angliss of TafeMelbourne
Diploma from Hospitality
07-2000
Skills
Operational strategy
Business planning
Cross-functional leadership
Resource allocation
Performance evaluation
Client relationship management
Budget management
Inventory management
Team training
Risk management
Performance metrics
Safety compliance
Customer satisfaction
Staff mentoring
Cost control
Market analysis
Problem-solving
Operations management
Team management
Budget control
Relationship building
Decision-making
Strategies and goals
Staff management
Team building
Verbal and written communication
Staff development
Negotiation
Contract negotiation
Goal setting
Timeline
Director and General Manager
Sterling Groups
07.2016 - Current
Venue Manager
Revellers Bar
06.2011 - 07.2016
Assistant Manager
Strike Bowling Bar
04.2009 - 02.2011
Assistant Manager
ESPY
04.2007 - 02.2009
Food and Beverage Attendant/Supervisor
Young and Jackson Pub
02.2004 - 03.2008
William Angliss of Tafe
Diploma from Hospitality