DHIRAJ AGNIHOTRI
Operation Manager
H 2004, K W Srishti, Raj Nagar Ext, Ghaziabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operation Manager
HDFC Bank ltd
Noida
Operations Manager
HDFC Bank Ltd
Noida
06.2018 - Current
- Looking after Disbursement of multiple products, Auto Loan, Two Wheeler Loan, Personal Loan, Business Loan, SLI/JLG, Business Loan Drop Line Overdraft.
- Established positive and effective communication among Branch staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with Sales and Credit Team for smooth operational functioning.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Branch Manager
HDFC Bank Ltd
Noida
09.2016 - 05.2018
- Monitoring average balances in current accounts and movement of funds
- Acquisition of Current Account
- Customer profiling based on business
- Handling a set of Current Account customers and responsible for Relationship Management of Newly Acquired Current Account customers of running FY
- Cross selling of liabilities, assets and third party products
- Managing the NTB customers
- Ensuring the highest level of services to the Bank customers
- Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the client relationships
- Financial Planning and Investment advise
- One point contact for all requirements of current account customers in the branch.
Relationship Manager
ING Vysya Bank, now Kotak Mahindra Bank
04.2014 - 08.2016
- Monitoring average balances in accounts and movement of funds
- Customer profiling
- Cross selling of liabilities, assets and third party products
- Managing the NTB and existing customers both
- Ensuring the highest level of services to the Bank customers
- Achievements
- Wins two times “Employee of the Cluster” award from CH
- Wins “Champion of the day” in Life Insurance from CH
- Wins “Champ of the Month 2015” from BBH
Relationship Manager
03.2013 - 10.2014
- Monitoring average balances in accounts and movement of funds
- Coordinating with different business groups like Business Banking, Retail Banking, CMS, Forex, Credit and NRIs
- Branch level survey of customer satisfaction was done to find out the basic shortcomings in the servicing levels and ways to correct them
- Increase business through acquisitions of new products from set of customers and deepening of relationship
- Expanding existing network through references and maintaining network penetration by various marketing tools
- Area mapping for various marketing & promotional activities
- Actively participating in the various contests and campaigns run by the bank
- Enhancing relationship with existing clients by cross selling various products of bank
- Privilege Banker
- Sales Activities
- Accounts:-Opening of Savings and Current Accounts
- Investment:-Selling of Life Insurance, General Insurance, Mutual Funds, SIPs, Forex, and PPF
- Loans:-Selling of Credit Cards, Personal Loan, Auto Loan, Home Loan, LAP, LAS, OD and CC Limit
Privilege Banker
ICICI Bank Ltd
02.2009 - 03.2013
Junior Officer
Religare Securities Ltd
04.2006 - 02.2009
- Worked through Demat and Trading Account Opening Team
- Handled entire Account opening process, from documentation to data entry and account activation
- Resolved branch queries over phone and emails for smooth functioning of account opening process
- Had worked with “Request Team”, which work on modification or deletion in existing demats and trading accounts
- Had worked with Risk Management Cell, for grating limits to the customer for trade in commodities.
Education
Post-Graduation Diploma - Business Administration (HR
Symbiosis Centre for Distance Learning
Post-Graduation Diploma - Banking and Finance
Sikkim Manipal University
BBA - undefined
Institute of Management Education
Sr. Secondary (Intermediate - Commerce
CBSE
undefined
Skills
Operations management
undefinedAdditional Information
- Achievements , Two times gold medal winner for excellent performance in Life Insurance with Certificate of Appreciation Gold medal for Credit card and Personal Loan under “SAMAAN” competition with Letter of Appreciation from ZH Winner of Privilege Banker Super Star Contest Two times winner of Service Star Contest Winner for CASA drive at Regional Level Wins Silver Club reward from Country Head for sourcing NRI accounts Certificate of Excellence for outstanding performance in Life Insurance in “GREAT ESCAPES” contest at Zonal Level
- OTHER ACHIEVEMENTS , Grade Promotion in 2012 from AMI to AMII Role Promotion in 2013 from Privilege Banker to Relationship Manager
Accomplishments
- Three Times consecutively Silver Award Winner in RAOPS.
- Awarded with Best Performer in 2022 in RAPOS.
Timeline
Operations Manager
HDFC Bank Ltd
06.2018 - Current
Assistant Branch Manager
HDFC Bank Ltd
09.2016 - 05.2018
Relationship Manager
ING Vysya Bank, now Kotak Mahindra Bank
04.2014 - 08.2016
Relationship Manager
03.2013 - 10.2014
Privilege Banker
ICICI Bank Ltd
02.2009 - 03.2013
Junior Officer
Religare Securities Ltd
04.2006 - 02.2009
Operation Manager
HDFC Bank ltd
Post-Graduation Diploma - Business Administration (HR
Symbiosis Centre for Distance Learning
Post-Graduation Diploma - Banking and Finance
Sikkim Manipal University
BBA - undefined
Institute of Management Education
Sr. Secondary (Intermediate - Commerce
CBSE
undefined
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Francis VanlalmawiaFrancis Vanlalmawia
Cashier Assistant Manager at HDFC BANK LTDCashier Assistant Manager at HDFC BANK LTD
Arindam SinghArindam Singh
AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.