Summary
Overview
Work History
Education
Skills
Achievements
Timeline
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Dhiraj Alhria

Customer Support
New Delhi

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Concentrix
09.2022 - Current
  • As customer chat support representative for Uber Eats, am aware that clients from US&C region may occasionally encounter problems with their orders. However, want to assure that have access to range of powerful tools that can help us resolve any issues and ensure that customers receive best possible service to work with clients to find most appropriate solution that meets their individual needs and provides them with seamless and enjoyable experience. Whether it's missing item, delivery delay, or any other concern, am here to help and will do utmost to ensure that customers are satisfied with outcome.
  • Responded to customer requests for products, services, and company information
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • On daily basis, our team is responsible for assisting minimum of 50-60 customers through our chat platform. Our goal is to provide prompt and helpful resolutions to any issues or concerns. We strive to offer high level of customer service to ensure their satisfaction and build long-lasting relationships with our clients.

Customer Service Executive

Aegis
06.2017 - 07.2019
  • In previous role, I was responsible for assisting customers who were looking to disconnect their Airtel broadband internet connection. However, my primary objective was to retain these customers and prevent them from leaving service. To achieve this goal, company provided us with powerful retention tool that I used to convince customers to stay with us. The tool was highly effective and allowed to offer customers various incentives and discounts that made it more attractive for them to continue using services. Name of company I worked for was Aegis, which is a well-established organization based in Gurugram.

Education

Bachelor of Arts - History

B.A. History (HONS.) Delhi University
New Delhi
04.2014 - 05.2017

Skills

Scheduling

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Achievements

In the year 2006, I had the opportunity to participate in a sack race event where I competed against other participants. I performed exceptionally well and emerged as the winner of the race. As a reward for my achievement, I was presented with an award by none other than APJ Abdul Kalam, one of the most eminent and respected personalities in India. The award ceremony was a moment of great pride and honor for me, and I will always cherish the memories associated with it.

Timeline

Customer Service Representative

Concentrix
09.2022 - Current

Customer Service Executive

Aegis
06.2017 - 07.2019

Bachelor of Arts - History

B.A. History (HONS.) Delhi University
04.2014 - 05.2017

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