Dhiraj Kamble

Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.

• Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
• Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
• Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
• Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
• Managed diverse portfolio of high-net-worth clients, ensuring satisfaction and retention through personalized attention and strategic planning.
• Developed customized financial strategies for clients by thoroughly analyzing their current situations, goals, and risk tolerance levels.
• Streamlined processes for increased efficiency within team, resulting in improved response times to client inquiries and requests.
• Consistently exceeded revenue targets through proactive account management and cross-selling of bank products and services.
• Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
• Gave exciting presentations to prospects and leads in effort to build business opportunities.
• Maintained up-to-date knowledge of industry trends, regulatory changes, and competitor offerings to provide informed advice to clients.
• Provided timely updates on significant market events or economic news that could impact clients'' portfolios or financial strategies.
• Researched current trends to identify prospective customers and determine specific needs.
• Demonstrated adaptability in responding to changes in client needs or market conditions, adjusting strategies as needed for continued success.
• Negotiated favorable terms for clients by leveraging strong relationships with product providers and underwriters.
• Actively participated in industry events and conferences to maintain a visible presence within community, promoting th bank's reputation trusted financial partner.
• Strengthened client relationships by consistently providing exceptional service and financial solutions tailored to their needs.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of role.
• Networked with accountants and attorneys to develop business.
• Facilitated smooth transitions during account handovers or introductions of new team members by providing thorough communication between all parties involved.
• Increased portfolio growth by effectively identifying new business opportunities through market research and networking.
• Participated in regular training sessions to continually improve skills related to client service, product offerings, sales techniques, and industry knowledge.
• Worked closely with credit analysts to ensure timely and accurate processing of loan applications, maintaining client satisfaction throughout process.
• Established strong referral networks with internal partners such as commercial banking, private banking, and wealth management teams to identify potential new clients.
• Organized client appreciation events showcasing bank''s commitment to long-term partnerships while also generating referrals from satisfied customers.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Complied with established internal controls and policies.
• Designed and maintained financial models to identify and measure risks.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout resolution process.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• To Analysis of credit worthiness and stability of income of prospective Firm or borrower and conclusion of final decisions in bank given TAT for better customer service.
• Maintain Housekeeping items in control along with proper control and management over month on month basis on all parameters like stock statement, renewals, insurance or any other special conditions mention at time of sanction proposal, etc.
• To develop quality portfolio and monitor accountability of prospective customers.
• Maintained good rating in Internal Audit of branch and focus on completion of compliance and audit queries raised.

• Responsibility to manage the branch and branch agricultural advances portfolio.
• To co-ordinate the sales activity in the prospective area and generate the prospective leads for the business.
• Analysis of credit worthiness and stability of income of the prospective borrower and conclusion of final decisions in the given TAT.
• Following the credit appraisal process as per bank norms and verification of the documents for the smooth functioning of the process.
• Managing the front line sales activity in order to achieve the monthly, quarterly and yearly budget Plans.
• Maintaining the TAT of LOS (Loan originating System) software for the better customer service.
• To develop the quality portfolio and monitor the accountability of the prospective customers.
• Maintain the delinquency of the branch with the permissible limit for the healthy portfolio and Focus on the recovery of the branch.

• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Transformed underperforming teams into productive, profitable teams.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Developed and implemented strategies to improve customer service and increase sales.
• Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Increased team productivity by streamlining processes and implementing more efficient systems.
• Oversaw budget planning, strategy development, community outreach for organization.