Dhiraj Karkera

A Digital technology firm with ~2000+ employees, ~$110MN in revenues, and clients/partners like Maxlife Insurance, HDFC AMC, Tata Play, Alibaba Cloud, lenskart, and operates in India, Americas, APAC, Middle East

• Leads 3 scrum teams as a project manager, having a results-driven approach to facilitate scrum teams, helping them to self-organize, collaborate, continuously improve their work and look after the governance of the projects (Maxlife) in a fast-paced agile environment
• Project Management: As project manager and scrum master, facilitated security and architecture reviews, prioritized business enablers, and ensured 2 monthly releases
• Managed stakeholders and governed projects to ensure 20 artifacts in all releases, resulting in ~$12M(60%) revenue growth for MaxLife Insurance in FY23
• Coordinated with test managers for quality and delivery
• Stakeholder Management: By prioritizing business enablers, managing stakeholders, and planning and facilitating various initiatives, the project delivery improved, resulting in increased revenue and improved customer satisfaction
• Successfully managing ~8-12 stakeholders each sprint and prioritizing business enablers helped reduce performance costs by ~$100,000 and improve customer satisfaction by 30% during the tech debt project from Jan 2023 to April 2023
• Quality Management: Implementing the testing strategies and root cause analysis for reported issues, increasing product quality by 20% and reducing customer complaints by 25%
• Streamlined testing processes, resulting in a 20% increase in team productivity and faster delivery of high-quality products
• These improvements led to increased customer satisfaction and loyalty, positively impacting the overall success of the business
• Business Communication: Improved business alignment by 80% with regular demos and feedback incorporation, resulting in successful project outcomes
• Reduced time-to-market by 20% via streamlined communication and negotiation processes with business stakeholders, resulting in faster release cycles and increased revenue
• Agile Project Management: Facilitated scrum events, organized rewards programs, and ensured agile best practices to improve team productivity by 30% and reduce project delays by 20%
• Improved project transparency by 50%, managed team conflicts, and increased team motivation and engagement, resulting in improved morale and productivity.

A Solution driven technology company focusing on US Healthcare projects and providing them cutting-edge digital transformation solutions, current with ~150+ employees, ~$3.5MN in revenues, and clients/partners like Home Health Pro, Denmaar, Modality Solutions, Vital Tech Care, Operates in India, US

• Oversee delivery of technical projects as a firm’s internal technical project manager, managing the planning, design, and development, and ensuring that the project is delivered on time and within the given budget
• Scope Management: Develop and manage project scope through interviews, wireframes, and timely finalization
• Maintain scope stability by adhering to the change management process and proactively communicating change requests for project success and customer satisfaction and reducing scope creep by 80%
• Risk Management: Managing project risks by conducting a thorough risk analysis, categorizing risks by their impact and likelihood, and creating appropriate risk responses to mitigate or avoid potential issues
• Maintaining a comprehensive risk register and effectively communicating potential risks to all stakeholders, resulting in proactive risk mitigation and successful project outcomes
• Schedule Management: Developed project schedule with milestones and delivery dates based on SRS document, monitored task completion within budget, managed dependencies, and communicated with stakeholders to ensure project success
• Resulting in 70% on-time project completion, increased customer satisfaction, and revenue.

A Global Technology enterprise primarily focused on Banking, Insurance, and Capital market domain with ~1500+ employees, ~$50MN in revenues, and clients/partners like NSE, Government Institute, and Worldline

• Serves as a firm's internal system analyst, analyzing, designing, coding, and implementing large enterprise systems, ensuring they meet the identified systems and stakeholder needs
• Programing: Developed scalable applications using MEAN Stack (MongoDB, Express, Angular, Node) and Angular.js and Node.js technologies
• Contributed to the successful delivery of 2 projects Worldline and NSEIT Exam, ensuring efficient performance, security, and seamless user experience
• Being a Team player and collaborated with cross-functional teams to understand project requirements and implement best practices in coding, resulting in high-quality and maintainable code.

A Product Start-up company entering into the Indian retail discount model for consumers, Responsible for developing and maintaining software applications and systems that support the startup's business objectives

• Development: Assisted in building an Ionic Application for a startup product company, working closely with the API Team to ensure seamless integration of APIs on the hybrid mobile application
• Gathered and analyzed stakeholder requirements to build a user-friendly and scalable product.

A Solution driven technology company focusing on US Healthcare projects and providing them cutting edge digital transformation solutions, current with ~100+ employees, ~$2MN in revenues, and clients/partners like Home Health Pro, Denmaar, Modality Solutions, Vital Tech Care, Operates in India, US

• Leads a team of 3-4 developers, ensuring technical solutions meet business and project requirements
• As Team Lead, I managed the development of multiple client projects using Laravel and PHP frameworks, estimating development work and creating client sales proposals
• I developed the architecture of each application and collaborated with the Design Team to ensure the successful completion of each project.

One of the Largest Tally ERP Servicing Partners, currently with ~200+ employees, ~$5MN in revenues, and clients/partners like NSE, KPMG, Fedbank, and Edelweiss, and Operates in India

• Serves as IT Support for tally ERP product, providing assistance to customers who face technical issues while using Tally ERP software
• Technical Support: As a Technical Support Representative at Tally, I provided prompt and effective assistance to customers in utilizing the Tally ERP product, resolving technical issues, and answering product-related queries
• I demonstrated strong product knowledge and communication skills to understand the customer's requirements for software customization, offering tailored solutions and enhancing customer satisfaction.