Dhiraj Kumar
Nalanda
Summary
Results-driven Junior Relationship Executive known for high productivity and efficiency in task completion. Skilled in client relationship management, conflict resolution, and communication strategies. Excel at empathy, active listening, and adaptability, ensuring successful client interactions and long-term engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Junior Relationship Executive
Axis Bank Ltd
Biharsharif
04.2024 - Current
- Analyzed customer requirements and recommended efficient investment products.
- Completed sales order tickets and processed client-requested transactions.
- Led training sessions for junior relationship managers on client service best practices.
- Maintained records of customer interactions, transactions, comments and complaints.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Customer Relationship Executive
HDFC Bank Ltd
Biharsharif
05.2022 - 04.2024
- Analyzed customer feedback data and generated reports for senior management review.
- Developed and implemented customer relationship management strategies to increase loyalty.
- Identified opportunities for up-selling or cross-selling products or services.
- Collaborated with other team members to develop solutions for difficult customer problems.
- Supported sales team members to drive growth and development.
Sales Representative
Hindustan Unilever
Sasaram
06.2018 - 11.2018
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed key customer relationships to increase sales.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Managed inventory levels by ordering sufficient stock for each account.
- Organized client visits, presentations, product demonstrations and trade shows.
Education
Bachelor of Computer Applications - Commputer Application
Mahabodhi College
Nalanda07-2014
Associate of Arts - Arts
Mahabodhi College
Nalanda05-2011
Matriculation - General Studies
Ras Bihari School
Nalanda05-2009
Skills
- Cold calling
- Goal-oriented mindset
- Loans
- Banking
- Relationship review process
- Service assistance
- Relationship building
Certification
- DCA Certificate
Timeline
Junior Relationship Executive
Axis Bank Ltd
04.2024 - Current
Customer Relationship Executive
HDFC Bank Ltd
05.2022 - 04.2024
Sales Representative
Hindustan Unilever
06.2018 - 11.2018
Bachelor of Computer Applications - Commputer Application
Mahabodhi College
Associate of Arts - Arts
Mahabodhi College
Matriculation - General Studies
Ras Bihari School
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