Dhiraj Kumar Agarwal
Marketing & Operations Management
Haridwar
Summary
Motivated professional with a proven track record in talent and experience. Committed to making a meaningful impact and demonstrating abilities. Thrives in challenging situations and maintains focus amidst adversity. Strong leadership and team management skills. Ambitious and goal-oriented with a clear vision of future objectives.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Business Relationship Manager
Gro Digital Platforms Limited (Hinduja Group)
Haridwar, India
08.2023 - Current
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Conducted thorough market research to identify emerging trends and inform business development efforts.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Evaluated client feedback data to develop targeted strategies for improving customer experience.
- Developed, maintained and utilized diverse client base.
- Built relationships with customers and community to promote long term business growth.
Manager Marketing
OM LOGISTICS LTD
Haridwar, India
03.2015 - 07.2023
- Looking New Business Development and Generation more business from Existing customers in Full Truck & Part Load and directly reporting to Head Marketing & Sales
- Identify, develop and convert sales opportunities leading to new customer bookings or incremental bookings from existing customers
- Implemented data-driven decision-making processes to guide innovative marketing strategies.
- Good knowledge of Warehousing, Logistics, Full Truck, Part load transportation (Surface, Express, Air, Train Mode)
- Making sales calls & conducting sales meetings on daily or weekly basis as per customer schedule
- Planning new/existing contacts for customer retention, penetration and proactively meeting customer's requirements/problem resolution
- Prepare and submit customer quotations or proposals and pricing with the input of other peer supervisors or managers
- Maintaining, Collecting & Communicate market/competition information and implement business development initiatives
- Responsible for outstanding clearance & Client's Satisfaction
- To co-ordinate between the marketing and operation teams
- Handling after sales complaints, Resolving them (corrective and preventive actions)
Education
MBA - Marketing & International Business
Gurukul Kangri University
Haridwar, India 04.2013 - 03.2015
BBA - Marketing Management
Institute of Management Studies
Roorkee, India 04.2010 - 03.2013
Skills
Operational Leadership
New business generation
Revenue Growth Strategy
Market Competitor Analysis
Client Relationship Management
Client Relationship Management
Timeline
Business Relationship Manager
Gro Digital Platforms Limited (Hinduja Group)
08.2023 - Current
Manager Marketing
OM LOGISTICS LTD
03.2015 - 07.2023
MBA - Marketing & International Business
Gurukul Kangri University
04.2013 - 03.2015
BBA - Marketing Management
Institute of Management Studies
04.2010 - 03.2013
Languages
English
Hindi
Punjabi
Areas Of Interest
Nothing that involves a wide scope of Self-Development and an ample opportunity to apply my creativity.
Key Skills And Management
- Planning the Marketing & Sales strategies in Supply Chain & Logistics - client wise
- Drawing the operational procedures vis-à-vis deliverables of the particular job
- Allocation of the available resources and manpower mapping
- Fixing the budget for each activity Logically and Logistically
Personal Information
- Father's Name: Lt.Mr.Man Mohan Agarwal
- Date of Birth: 05/31/91
- Nationality: Indian