Dhiraj Kumar Agarwal
Marketing & Operations Management
Haridwar
Summary
Motivated professional with a proven track record in talent and experience. Committed to making a meaningful impact and demonstrating abilities. Thrives in challenging situations and maintains focus amidst adversity. Strong leadership and team management skills. Ambitious and goal-oriented with a clear vision of future objectives.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Business Relationship Manager
Gro Digital Platforms Limited (Hinduja Group)
08.2023 - Current
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Conducted thorough market research to identify emerging trends and inform business development efforts.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Evaluated client feedback data to develop targeted strategies for improving customer experience.
- Developed, maintained and utilized diverse client base.
- Built relationships with customers and community to promote long term business growth.
Manager Marketing
OM LOGISTICS LTD
03.2015 - 07.2023
- Looking New Business Development and Generation more business from Existing customers in Full Truck & Part Load and directly reporting to Head Marketing & Sales
- Identify, develop and convert sales opportunities leading to new customer bookings or incremental bookings from existing customers
- Implemented data-driven decision-making processes to guide innovative marketing strategies.
- Good knowledge of Warehousing, Logistics, Full Truck, Part load transportation (Surface, Express, Air, Train Mode)
- Making sales calls & conducting sales meetings on daily or weekly basis as per customer schedule
- Planning new/existing contacts for customer retention, penetration and proactively meeting customer's requirements/problem resolution
- Prepare and submit customer quotations or proposals and pricing with the input of other peer supervisors or managers
- Maintaining, Collecting & Communicate market/competition information and implement business development initiatives
- Responsible for outstanding clearance & Client's Satisfaction
- To co-ordinate between the marketing and operation teams
- Handling after sales complaints, Resolving them (corrective and preventive actions)
Education
MBA - Marketing & International Business
Gurukul Kangri University
Haridwar, India 04.2013 - 03.2015
BBA - Marketing Management
Institute of Management Studies
Roorkee, India 04.2010 - 03.2013
Skills
Timeline
Business Relationship Manager
Gro Digital Platforms Limited (Hinduja Group)
08.2023 - Current
Manager Marketing
OM LOGISTICS LTD
03.2015 - 07.2023
MBA - Marketing & International Business
Gurukul Kangri University
04.2013 - 03.2015
BBA - Marketing Management
Institute of Management Studies
04.2010 - 03.2013
Languages
English
Hindi
Punjabi
Areas Of Interest
Nothing that involves a wide scope of Self-Development and an ample opportunity to apply my creativity.
Key Skills And Management
- Planning the Marketing & Sales strategies in Supply Chain & Logistics - client wise
- Drawing the operational procedures vis-à-vis deliverables of the particular job
- Allocation of the available resources and manpower mapping
- Fixing the budget for each activity Logically and Logistically
Personal Information
- Father's Name: Lt.Mr.Man Mohan Agarwal
- Date of Birth: 05/31/91
- Nationality: Indian
Similar Profiles
PADIMI KISHOREPADIMI KISHORE
Business Relationship Manager at Gro Digital Platforms limitedBusiness Relationship Manager at Gro Digital Platforms limited
Vaibhav KumarVaibhav Kumar
Cluster Head at Gro Digital Platforms LimitedCluster Head at Gro Digital Platforms Limited
Abhiraj Singh RanawatAbhiraj Singh Ranawat
Business Relationship Manager at Gro Digital Platform - Hinduja GroupBusiness Relationship Manager at Gro Digital Platform - Hinduja Group