Summary
Overview
Work History
Education
Skills
Timeline
Languages
Areas Of Interest
Key Skills And Management
Personal Information
Generic
Dhiraj Kumar Agarwal

Dhiraj Kumar Agarwal

Marketing & Operations Management
Haridwar

Summary

Motivated professional with a proven track record in talent and experience. Committed to making a meaningful impact and demonstrating abilities. Thrives in challenging situations and maintains focus amidst adversity. Strong leadership and team management skills. Ambitious and goal-oriented with a clear vision of future objectives.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Business Relationship Manager

Gro Digital Platforms Limited (Hinduja Group)
08.2023 - Current
  • Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
  • Conducted thorough market research to identify emerging trends and inform business development efforts.
  • Strengthened client relationships by consistently delivering high-quality service and support.
  • Utilized advanced financial analysis techniques to accurately assess client needs.
  • Evaluated client feedback data to develop targeted strategies for improving customer experience.
  • Developed, maintained and utilized diverse client base.
  • Built relationships with customers and community to promote long term business growth.

Manager Marketing

OM LOGISTICS LTD
03.2015 - 07.2023
  • Looking New Business Development and Generation more business from Existing customers in Full Truck & Part Load and directly reporting to Head Marketing & Sales
  • Identify, develop and convert sales opportunities leading to new customer bookings or incremental bookings from existing customers
  • Implemented data-driven decision-making processes to guide innovative marketing strategies.
  • Good knowledge of Warehousing, Logistics, Full Truck, Part load transportation (Surface, Express, Air, Train Mode)
  • Making sales calls & conducting sales meetings on daily or weekly basis as per customer schedule
  • Planning new/existing contacts for customer retention, penetration and proactively meeting customer's requirements/problem resolution
  • Prepare and submit customer quotations or proposals and pricing with the input of other peer supervisors or managers
  • Maintaining, Collecting & Communicate market/competition information and implement business development initiatives
  • Responsible for outstanding clearance & Client's Satisfaction
  • To co-ordinate between the marketing and operation teams
  • Handling after sales complaints, Resolving them (corrective and preventive actions)

Education

MBA - Marketing & International Business

Gurukul Kangri University
Haridwar, India
04.2013 - 03.2015

BBA - Marketing Management

Institute of Management Studies
Roorkee, India
04.2010 - 03.2013

Skills

Timeline

Business Relationship Manager

Gro Digital Platforms Limited (Hinduja Group)
08.2023 - Current

Manager Marketing

OM LOGISTICS LTD
03.2015 - 07.2023

MBA - Marketing & International Business

Gurukul Kangri University
04.2013 - 03.2015

BBA - Marketing Management

Institute of Management Studies
04.2010 - 03.2013

Languages

English
Hindi
Punjabi

Areas Of Interest

Nothing that involves a wide scope of Self-Development and an ample opportunity to apply my creativity.

Key Skills And Management

  • Planning the Marketing & Sales strategies in Supply Chain & Logistics - client wise
  • Drawing the operational procedures vis-à-vis deliverables of the particular job
  • Allocation of the available resources and manpower mapping
  • Fixing the budget for each activity Logically and Logistically

Personal Information

  • Father's Name: Lt.Mr.Man Mohan Agarwal
  • Date of Birth: 05/31/91
  • Nationality: Indian
Dhiraj Kumar AgarwalMarketing & Operations Management