Summary
Overview
Work History
Education
Skills
Disclaimer
Awards
Personal Information
Timeline
Generic

Dhiraj Kumar

Mohali

Summary

Dynamic retail professional with extensive experience at Reliance Retail LTD., excelling in store management and customer service. Proven track record in team leadership and strategic planning, driving significant improvements in customer satisfaction and sales performance. Adept at training staff and managing inventory, ensuring operational excellence and a thriving store environment.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Reliance Retail LTD.
12.2020 - 08.2022
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Created and maintained safe and secure work environments for employees.

Assistant Store Manager

Vishal Mega Mart (Airplaza Retail Holding Pvt Ltd)
04.2015 - 09.2020
  • Handling Store size of 15225 sq ft.
  • Heading a Team of 37 employees in which 30 are regular and 7 are flexi. Ensure proper training and grooming of store staff, so that they are well aware of the processes and product knowledge.
  • Responsible for Store Revenue- (Store Sale, ABV, NOB)
  • Responsible For Shrink (PI, Magnetic Pins implemented on the floor is as per SOP including Pin Tag Policy for Top Top)
  • Ensure all cash till are manned-Allocation of dedicated cashier as per Roaster.
  • Responsible for Replenishment, Stock Allocation
  • Responsible for Store opening and closing
  • Responsible for Store VM, Store Standard, Store hygiene, Store Management
  • 100% Customer Satisfaction.
  • Responsible for all Cash Management.
  • Responsible for Store SOP.
  • Responsible for implementation of all promotion and scheme.
  • Responsible for All FMCG receiving as per SOP.

Team Leader

Bharti Retail Ltd. (Easy day)
10.2013 - 03.2015
  • Handling all Store operations with deep customer analysis.
  • Maintain a basic stock method, Inventories.
  • To control shrinkage, by regular CCTV Reviews, Mock PEP Audits, Guard trainings.
  • Deeply study of P&L and plan to achieve the Revenue and Profit targets of the store for coming months by controlling on shrink, markdown and controllable expenses.
  • Conducting competitor analysis and do comp-bench marking to know the customer needs.
  • Controlling attrition and foster the group culture values amongst all employees.
  • Handling of Government / Official Visits.
  • Maintain store hygiene and cleaning by handling HK team and proper observation over security services.
  • Responsible for food safety Audit.

Store In charge/ Sales executive

Zodiac Clothing Co. Ltd.
07.2012 - 09.2013
  • Store size is 1000 Approx sq ft.
  • Heading a team of 5 employees. Ensure proper training and grooming of store staff, so that they are well aware of the processes and product knowledge.
  • Maintaining standards for product display and merchandise.
  • Execution and monitoring of all sales and promotional campaigns inside/outside the store.
  • Responsible for meeting sales goals and ensuring overall quality of service.
  • Provide superior customer service, identifies and resolves customer complaints at best of my ability.

Fashion Assistant/Sale Advisor

Pantaloons Retail India Ltd.
02.2009 - 03.2012
  • Provide excellent customer service at all time and work as a part of team.
  • Ensure that each customer needs are met with the goal of increasing sales.
  • Enhances the customer shopping experience.
  • Maintain the highest standards of appearance and personal hygiene.
  • Performs effectively in difficult circumstance and achieves the assigned task within the allocated time.

Store Manager

Croma- Tata Enterprise (Infinity Retail Ltd)
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed store organization, maintenance, and purchasing functions.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Education

BBA -

College of EIILM

Plus Two - commerce

CBSE, kendriya Vidhalaya 3 BRD Air force Chandigarh

Matriculation -

CBSE Board kendriya Vidhalaya Babina Cantt Janshi

Skills

  • Sale
  • Store Management
  • Customer service
  • Team Management
  • Stock Management
  • Training
  • Leadership
  • Business development and planning
  • Workforce management
  • Strategic planning

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Awards

  • Highest Sale in Continuous four week in Pantaloons
  • Monthly basis appreciations for services in pantaloons
  • As a DM, contribution increased in Apps by 30% in Vishal mega mart
  • Promoted ASM (Department Manager to Assistant Store Manager)

Personal Information

  • Total Experience: 12 years
  • Date of Birth: 10/13/89
  • Nationality: Indian
  • Marital Status: Married

Timeline

Assistant Store Manager

Reliance Retail LTD.
12.2020 - 08.2022

Assistant Store Manager

Vishal Mega Mart (Airplaza Retail Holding Pvt Ltd)
04.2015 - 09.2020

Team Leader

Bharti Retail Ltd. (Easy day)
10.2013 - 03.2015

Store In charge/ Sales executive

Zodiac Clothing Co. Ltd.
07.2012 - 09.2013

Fashion Assistant/Sale Advisor

Pantaloons Retail India Ltd.
02.2009 - 03.2012

Store Manager

Croma- Tata Enterprise (Infinity Retail Ltd)

BBA -

College of EIILM

Plus Two - commerce

CBSE, kendriya Vidhalaya 3 BRD Air force Chandigarh

Matriculation -

CBSE Board kendriya Vidhalaya Babina Cantt Janshi

Similar Profiles

CREATE PROFILE
Dhiraj Kumar