DHIRAJ KUMAR JHA
SURAT
Summary
A responsible management professional with 14+ years of experience in the travel and hospitality industry, eager to work in a position where my expertise and experience can be applied to develop a new skill set.
Overview
15
15
years of professional experience
Work History
Corporate Travel Desk
Sahajanand Medical Technologies LTD
Surat
12.2017 - 07.2024
- Corporate Company's handling all inquiries via mail, air ticket booking, hotel booking, domestic and international visa, currencies, vehicle arrangement for the guest, handling corporate records, corporate group escorting, group managing, events, managed B2B relations with 500+ vendors across the globe, maintain Travel MIS on a monthly basis, vendor management.
- The company contracted guest house management, administration, security, office management, maintenance, and all.
- Organizing and preparing travel documents for clients.
- Creating itineraries for customers, ensuring accuracy of details.
- Assisting with visa applications and other travel documentation requirements.
- Providing information about local attractions, transportation options, accommodation and restaurants.
- Handling customer inquiries and complaints in a professional manner.
- Researching new destinations to offer customers as potential holiday choices.
- Maintaining records of customer bookings and payments.
- Negotiating rates with hotels, airlines and other service providers to ensure competitive prices for customers.
- Coordinating airport transfers, car rentals, tours and activities for travelers.
- Ensuring compliance with relevant laws and regulations related to the travel industry.
- Planning special events including conferences or conventions at different locations worldwide.
- Keeping up-to-date on current trends in the tourism industry through research and networking activities.
- Managing budgets for each trip planned according to THE COMPANY POLICY
- Monitoring changes in flight times or cancellations due to weather conditions.
- Inspecting accommodations prior to arrival of guests if requested.
- Maintained relationships with travel partners and vendors.
Travel Desk/Concierge Desk
Taj Surat (The Gateway Hotel)
SURAT
03.2016 - 12.2017
- Guest Relationship Management. Handling all enquiries via mail, air ticket booking, hotel booking, domestic and international package, visa, vehicle arrangement for the guest, Driver Management, and handling corporate records.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Answered guest questions regarding local area, facilities and amenities.
Operation Manager
We Plan Holidays Pvt Ltd
DELHI
08.2014 - 02.2016
- Assisted customers in selecting suitable travel packages based on their requirements.
- Provided guidance and advice to customers regarding visa and passport applications.
- Managed the daily operations of the travel desk, including customer service, staff scheduling, and inventory control.
- Researched and compared different travel options to ensure clients received best value for money.
- Developed promotional materials to advertise special offers and discounted rates.
- Maintained client records using computerized booking systems.
- Supervised a team of junior staff members in providing efficient customer service at all times.
- Organized group tours for corporate clients, ensuring all necessary arrangements were made prior to departure date.
- Coordinated with suppliers such as hotels and airlines to negotiate competitive prices for customers.
- Processed payments from customers utilizing various payment methods such as cash, credit cards, or bank transfers.
- Monitored sales performance against budget targets on a regular basis.
- Implemented effective strategies to increase bookings through online channels such as websites or social media platforms.
- Resolved any complaints or disputes arising out of travel plans in an amicable manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training, and team-building activities.
Senior Operation Executive
Tour World International Pvt Ltd
DELHI
08.2012 - 06.2014
- Greeted customers and provided them with information regarding travel packages.
- Assisted customers in selecting appropriate travel packages based on their individual needs and preferences.
- Created detailed itineraries for customers, including hotel bookings and transportation arrangements.
- Processed customer payments for travel packages.
- Maintained accurate records of customer bookings and payments.
- Provided customer service support to resolve any issues that arose during the booking process.
- Coordinated with suppliers to ensure timely delivery of services.
- Managed online reservations systems and ensured accuracy of data entry.
- Responded promptly to inquiries from potential customers via email or phone call.
- Developed promotional campaigns to increase awareness of available travel packages.
- Collaborated with team members to plan events such as conferences, seminars, trade shows.
- Organized business trips for staff members by arranging transport, accommodation, visas.
- Ensured compliance with all relevant regulations related to international travel requirements.
- Identified cost-saving opportunities for customers when purchasing tickets or other services.
- Researched competitive pricing and recommended strategies for improving profitability.
- Analyzed customer feedback surveys to measure satisfaction levels and identify areas for improvement.
- Provided assistance at airport check-ins when required.
- Tracked airline schedules and communicated changes in flight times or delays directly to customers.
- Updated internal databases with customer information such as contact details, payment history.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Printed itineraries and tickets for passengers each day.
Tour Executive
Max Holidays Pvt Ltd
02.2009 - 07.2012
- Organized transportation, lodging, meals, activities and other related services for each tour group.
- Created detailed itineraries that included all necessary information such as travel routes, arrival times, hotel reservations and sightseeing attractions.
- Assisted customers in selecting the most suitable tours based on their preferences and budget constraints.
- Coordinated with vendors to obtain competitive prices for all aspects of the tour package.
- Handled customer inquiries regarding tour packages through emails or phone calls.
- Managed booking process from start to finish ensuring accuracy of customer data and payment details.
- Advised customers on passport and visa requirements prior to departure date.
- Prepared reports detailing costs associated with each tour package in order to track expenses accurately.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Selected travel routes and sites to visit based on knowledge of specific areas.
Education
Bachelor Of Arts - History
CMJ University
Meghalaya01.2012
12th - commerce
SNSC
Patna01.2010
10th -
B.S.E.B
Patna01.2008
Diploma in travel tourism and airport handling -
Ymca
New DelhiMaster Of Arts - History
Monad University
UPMaster's in business administration - Travel & Tourism
IITTM
NoidaHospitality Management - Hotel Operations
Alison University
Office & Administrative Management -
Alison University
IATA -
IATA
DELHITICKETING
Computer Reservation System (CRS)
TOUR GUIDE
TOUR GUIDE
IITTM
Buddhist Studies
IITTM
TOURIIST FACILITOR
IITTM
Hospitality Administration And Management
ALISON
Skills
- Positive Attitude
- Analytical
- Self-Motivated
- Strong leadership
- Customer service expertise
- Travel Planning
- CRM Software
- Event Networking
- Problem-Solving
- Goal Setting
- Certified Travel Industry Executive (CTIE)
- Time management abilities
- International and Domestic Travel
- Teamwork and Collaboration
- Effective Communication
- Hotel Accommodations
- Administrative tasks
Technicalqualifications
Knowledge of computer applications
Personal Information
- Date of Birth: 11/02/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Basic knowledge in French
Hobbies and Interests
- Internet Browsing
- Reading books
- Travelling
Languages
French
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Corporate Travel Desk
Sahajanand Medical Technologies LTD
12.2017 - 07.2024
Travel Desk/Concierge Desk
Taj Surat (The Gateway Hotel)
03.2016 - 12.2017
Operation Manager
We Plan Holidays Pvt Ltd
08.2014 - 02.2016
Senior Operation Executive
Tour World International Pvt Ltd
08.2012 - 06.2014
Tour Executive
Max Holidays Pvt Ltd
02.2009 - 07.2012
Bachelor Of Arts - History
CMJ University
12th - commerce
SNSC
10th -
B.S.E.B
Diploma in travel tourism and airport handling -
Ymca
Master Of Arts - History
Monad University
Master's in business administration - Travel & Tourism
IITTM
Hospitality Management - Hotel Operations
Alison University
Office & Administrative Management -
Alison University
IATA -
IATA
TICKETING
Computer Reservation System (CRS)
TOUR GUIDE
TOUR GUIDE
IITTM
Buddhist Studies
IITTM
TOURIIST FACILITOR
IITTM
Hospitality Administration And Management
ALISON
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