DHIRAJ PANDEY
IT Support Specialist
Gurugram
Summary
Hold a Master’s degree in IT, 6 years of IT experience in various roles like System Administrator and IT Support with such a diverse range of roles, I have developed a broad skill set in the IT field, Including expertise in troubleshooting, systems management and technical support.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Support Engineer
SI-UK "kanadoo LLP"
01.2023 - Current
- Provide technical support for both hardware and software issues our users encounter
- Provide technical support to end-users
- Asset verification and documentation on Manage Engine
- Monitor server performance and troubleshoot issues
- Manage Fortinet fortigate firewall 100f and Wireless Access Point
- Managing user accounts on G Suite
- Creating User ID and Gmail ID and give it to the user
- Network infrastructure monitoring and maintenance
- Troubleshoot network connectivity issues
- Setup computers and install software for various applications and programs
- Managing the management.ameyo services and VPN keys
- Diagnose and quickly resolve a wide range of Windows and applications problems.
System Administrator
Microland Limited Client Maruti Suzuki
10.2021 - 01.2023
- Provide technical support for both hardware and software issues our users encounter
- Operating system installation and configuration
- Server hardware monitoring and maintenance
- System Performance Monitoring Tools (Performance Monitor, Resource Monitor)
- Creating User ID and give it to the user
- Manage the share Drive
- Managing Windows Deployment Services "WDS"
- Asset verification and documentation
- Technical support to Japanese users
Desktop Engineer
Microland Limited Client Maruti Suzuki
07.2019 - 10.2021
- Provide technical support for both hardware and software issues our users encounter
- Supporting and troubleshooting Desktop, Laptops, Peripherals, Applications and Windows OS & Linux OS related issues
- Respond to and resolve help desk requests
- Formatting the system According to the Users
- Manage the configuration and operation of client-based computer operating systems
- Setup computers and install software for various applications and programs.
Application support
Quy technology Pvt.Ltd
01.2019 - 07.2019
- Addressing user tickets regarding Application software
- Walking customers through installing applications and computer peripherals
- Setup computers and install software for various applications and programs.
Technical Support
Starfin India Pvt. Ltd.
12.2017 - 01.2019
- Resolved customer complaints and concerns with strong verbal and negotiation
- Provide thorough support and problem resolution for customers
- Maintain composure and patience in face of difficult customer situations
- Referred difficult issues to upper management while maintaining positive rapport with customers.
Education
MBA - IT $ P&O MGMT
Swami Vivekananda Subharti University
04.2001 -
Graduation - DDU University Gorakhpur
04.2001 -
12th - Maharana Pratap IC Gorakhpur
04.2001 -
10th - Maharana Pratap IC Gorakhpur
05.2012
Skills
System administrator
Desktop Support
Technical issues analysis
Server Configuration OS Installation
Server Support
Server Monitoring
Hyper , VMware
Firewall
Troubleshooting Network Issues
Wan / Lan Troubleshooting
Asset Management
Tracking and Documentation
Remote Support
System Maintenance
Certification
Microsoft AZ-104 Microsoft Certified: - Azure Administrator Associate
Personal Information
- Father's Name: Mr. Munna Pandey
- Date of Birth: 05/24/98
- Nationality: Indian
Attributes
- Good communication skills
- Analytical and Problem solving
- Dedicated and self-motivated
Timeline
IT Support Engineer
SI-UK "kanadoo LLP"
01.2023 - Current
System Administrator
Microland Limited Client Maruti Suzuki
10.2021 - 01.2023
Desktop Engineer
Microland Limited Client Maruti Suzuki
07.2019 - 10.2021
Application support
Quy technology Pvt.Ltd
01.2019 - 07.2019
Technical Support
Starfin India Pvt. Ltd.
12.2017 - 01.2019
MBA - IT $ P&O MGMT
Swami Vivekananda Subharti University
04.2001 -
Graduation - DDU University Gorakhpur
04.2001 -
12th - Maharana Pratap IC Gorakhpur
04.2001 -
10th - Maharana Pratap IC Gorakhpur