Dhiraj Purswani
Thane
Summary
Analytical professional transitioning from customer service to data analytics. Proficient in Excel, SQL, and Power BI, with ongoing training in Python for enhanced data analysis and visualization. Strong problem-solving and communication skills developed through extensive customer service experience. Committed to leveraging analytical expertise to drive business intelligence and process improvements in data-centric environments.
Overview
9
9
years of professional experience
Work History
Customer Sales and Service Agent
Emirates
Mumbai
10.2023 - Current
- Handled inquiries regarding flights, fares, schedules, and services to provide accurate information.
- Managed customer complaints tactfully to ensure resolution per Emirates policies.
- Provided timely assistance during flight disruptions and special service requests.
- Updated and maintained passenger records and documentation efficiently.
- Processed payments, refunds, and travel documents in compliance with company standards.
- Adhered to data protection and security policies at all times.
- Coordinated with departments to ensure seamless customer handling.
- Participated in team meetings to contribute towards sales and service targets.
Business Development Executive.
IQ Minerals & Metals
Mumbai
04.2023 - 06.2023
- Maintained client data for accurate order processing.
- Coordinated with steel plants and foundries to generate orders and provide product quotations.
International Sales Coordinator.
Envision Scientific Pvt. Ltd.
Mumbai
11.2021 - 11.2022
- Maintained distributor and product data for accurate records.
- Tracked revenue details to monitor financial performance.
- Processed orders efficiently to ensure timely fulfillment.
Customer Service Executive
Interglobe Aviation Limited (Indigo Airlines)
Mumbai
02.2018 - 11.2021
- Promoted to executive position after 18 months with company.
- Certified as flight manager, taking charge of pre-departure processes and handling flight delays.
- Honored as outstanding performer at Indigo Airlines, December 2020.
- Earned numerous commendations through positive feedback and email surveys.
Sr. Customer Service Executive.
FirstSource Private Ltd.
Mumbai
11.2016 - 12.2017
- Managed inbound customer contacts through chat, ensuring professionalism and efficiency.
- Resolved customer queries, complaints, and service requests within established turnaround times.
- Conducted upselling efforts for new business lines to enhance revenue.
- Maintained consistent performance metrics in customer service delivery.
- Briefed and guided new teams to ensure effective onboarding and training.
Education
Bachelors in Management Studies - Management Studies
R. D. National College, Bandra
Mumbai01-2016
Certification Course - Data Analytics
Institute of Computing And Technoscience (IOCT)
MumbaiComputer Application And Advance Excel. - Data Analytics
Institute of Computing And Technoscience (IOCT)
MumbaiSkills
- Customer relationship management
- Attention to detail
- Effective communication
- Team collaboration
- Proactive problem solving
- Time management
- Data management
Affiliations
- Football
- Music
Timeline
Customer Sales and Service Agent
Emirates
10.2023 - Current
Business Development Executive.
IQ Minerals & Metals
04.2023 - 06.2023
International Sales Coordinator.
Envision Scientific Pvt. Ltd.
11.2021 - 11.2022
Customer Service Executive
Interglobe Aviation Limited (Indigo Airlines)
02.2018 - 11.2021
Sr. Customer Service Executive.
FirstSource Private Ltd.
11.2016 - 12.2017
Bachelors in Management Studies - Management Studies
R. D. National College, Bandra
Certification Course - Data Analytics
Institute of Computing And Technoscience (IOCT)
Computer Application And Advance Excel. - Data Analytics
Institute of Computing And Technoscience (IOCT)