Dhiraj Singh
Assistant Restaurant Manager
Chandigarh
Summary
Hospitality expert with over 13 years in the industry, including significant roles in leading multinational companies. Instrumental in the successful launch of over 10 restaurants, highlighting strong organizational and leadership capabilities. International experience with Costa Cruises on the 8th largest ship globally, enhancing skills in high-pressure environments. Presently working as Shift Manager at Yazu Chandigarh, dedicated to optimizing service delivery and team efficiency.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Assistant Restaurant Manager
Yazu Hospitality
10.2025 - Current
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Established rapport with guests through personalized interactions that led to repeat business.
- Analyzed daily sales figures and developed strategies to increase sales.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Enhanced customer dining experience with introduction of seasonal menu, offering fresh and innovative dishes.
- Implemented reservation system to streamline seating arrangements and enhance guest experience.
- Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
- Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
Floor Manager
Olive Cafe and Bar Chandigarh
07.2024 - 09.2025
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Oversaw supply restocking, area cleaning, and product organization.
F&B Associate
Costa Cruises
09.2023 - 05.2024
- Managed high-stress situations calmly while resolving any issues that arose during shift operations.
- Supported revenue growth by upselling menu items and suggesting daily specials to guests.
- Maintained positive relationships with vendors, ensuring timely deliveries and consistent product quality.
- Demonstrated adaptability through cross-training in various F&B roles, including server, bartender, and host/hostess positions.
- Displayed strong organizational skills when preparing mise en place for large parties or special events within the establishment.
- Contributed to a positive work environment by fostering a strong sense of teamwork and collaboration among staff members.
- Participated in regular team meetings for continuous improvement of workplace culture and communication practices.
- Maintained professional appearance at all times according to company dress code requirements.
Staup specialist
Dotpe
02.2023 - 09.2023
- Developed and implemented customer engagement strategies to enhance user experience.
- Analyzed data to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to optimize product offerings and service delivery.
- Led training sessions to improve team performance and operational efficiency.
Shift Manager
Aja Fresh and Healthy Grill
08.2020 - 10.2022
- Fostered positive work environment through transparent communication and constructive feedback.
- Oversaw receipts, employee hours, and inventory movements.
- Managed inventory levels with precision, guaranteeing optimal stock availability while minimizing waste and costs.
- Guaranteed consistent customer satisfaction by resolving concerns promptly and professionally.
- Elevated overall team performance by implementing strategic task delegation and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, enhancing seamless integration into team dynamics.
- Mentored and trained new employees to elevate team performance.
- Partnered with team members to schedule breaks and shifts, ensuring adherence to state regulations.
- Supervised employees, ensuring strict adherence to quality compliance with company standards for food and services.
- Structured employee schedules to ensure optimal coverage during peak hours, enhancing workflow efficiency.
- Addressed escalated customer issues effectively, demonstrating outstanding problem-solving capabilities while upholding company values and standards.
F&B Supervisor
Farzi Café
07.2018 - 03.2020
- Cultivated positive work environment by promoting effective communication and valuable feedback.
- Directed oversight of receipts, employee hours, and inventory changes.
- Administered inventory management diligently, maintaining ideal stock levels while minimizing waste and expenses.
- Maintained high levels of customer satisfaction via prompt and effective concern management.
- Elevated overall team performance by strategically assigning tasks and providing precise guidance.
- Facilitated onboarding for new employees regarding company policies, procedures, and job responsibilities, promoting smooth assimilation into team dynamics.
- Streamlined integration of new employees to boost team effectiveness.
- Partnered with team members to arrange breaks and shifts, maintaining adherence to state regulations.
- Led team in maintaining alignment with compliance protocols for food and service quality.
- Managed employee schedules for maximum coverage during peak hours, improving workflow efficiency.
- Addressed escalated customer challenges with efficiency, showcasing outstanding problem-solving abilities while maintaining company values and standards.
F&B Captain
Social Sector-7
11.2017 - 06.2018
- Encouraged positive work environment via effective communication and meaningful feedback.
- Oversaw receipts, employee hours, and inventory shifts.
- Directed inventory management rigorously, maintaining optimal stock levels while decreasing waste and costs.
- Secured ongoing customer satisfaction through rapid and professional concern resolution.
- Boosted overall team performance via strategic assignment of tasks and provision of precise instructions.
- Guided new employees through company policies, procedures, and job responsibilities, fostering seamless integration into team dynamics.
- Facilitated and strengthened onboarding of new employees to improve team performance.
- Aligned with team members to schedule breaks and shifts, guaranteeing conformity with state regulations.
- Guided employees and maintained alignment with quality compliance for food and services.
- Coordinated employee schedules to achieve optimal coverage during peak hours, streamlining workflow processes.
- Handled escalated customer challenges efficiently, exemplifying remarkable problem-solving skills while preserving company values and standards.
Guest Relation Executive
Taco bell
05.2016 - 09.2017
- Promoted constructive work atmosphere by utilizing clear communication and valuable feedback.
- Directed oversight of receipts, employee hours, and inventory shifts.
- Managed inventory processes effectively, sustaining ideal stock levels while reducing waste and expenses.
- Delivered sustained customer satisfaction by addressing concerns rapidly and professionally.
- Enhanced overall team performance by optimizing task distribution and providing detailed guidance.
- Accompanied new employees in understanding company policies, procedures, and job responsibilities, promoting smooth integration into team dynamics.
- Enhanced integration of new employees to boost overall team effectiveness.
- Partnered with team members to organize breaks and shifts, maintaining adherence to state regulations.
- Oversaw employee activities to sustain alignment with quality compliance for food and services.
- Managed employee scheduling to secure maximum coverage during peak hours, improving workflow operations.
- Addressed escalated customer challenges effectively, showcasing outstanding problem-solving abilities while maintaining company values and standards.
Team Member
Burger King
06.2015 - 05.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Team Member
Dunkin Donuts
07.2013 - 12.2014
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Education
Diploma - Hospitality & Hotel
Imperial Institute (PTU)
Chandigarh01.2014
Senior Secondary - undefined
GMSSS Sector-27, (CBSE)
Chandigarh01.2012
Higher Secondary - undefined
DAV Lahore Sector-8, (CBSE)
Chandigarh01.2010
Skills
Dining operations knowledge
F&B cost analysis
Operational expertise in sales
Privacy protection practices
Minimal supervision
Collaborative problem solving
Understanding of alcohol
Food industry knowledge
Interests
Exploring food, Listening to music, Travelling, Cooking, Watching Movie
AWARDS
3rd Place in School National NetBall Team, Chandigarh 2011., Awarded Appreciation letter from F&B Director in F&B Service during IT Training.
Extra Curriculum Activity
Taking Part in Special 3 Months food production Diploma AIHM Chandigarh 6 Month Industrial Training in Park Plaza, Guru gram 2014. 6 Month Job Training in Velvet Clark Exotica, Chandigarh 2015.
JOB DUTIES & RESPONSIBILITIES
- Strong Problem solving and interpersonal skills
- Controlled food and beverage inventories and costs.
- Administrated and supervised the Food and Beverage Department.
- Counseled employees and issued disciplinary actions.
- Maintained records of personnel performance, staff training.
- Assisted in maximizing venue in food and beverage outlets.
- Established standards and enforces rules for cleanliness and sanitation.
- Coordinated the delivery of all food and beverage services.
- Taking care of reservations private party & Birthday party.
- Maintain daily logbooks, sales reports.
- Take briefing of all staff and making a duty roster and planning a shift according the day.
- Special take care of big events like New Year eves, Valentine days & Celebrity nights.
Timeline
Assistant Restaurant Manager
Yazu Hospitality
10.2025 - Current
Floor Manager
Olive Cafe and Bar Chandigarh
07.2024 - 09.2025
F&B Associate
Costa Cruises
09.2023 - 05.2024
Staup specialist
Dotpe
02.2023 - 09.2023
Shift Manager
Aja Fresh and Healthy Grill
08.2020 - 10.2022
F&B Supervisor
Farzi Café
07.2018 - 03.2020
F&B Captain
Social Sector-7
11.2017 - 06.2018
Guest Relation Executive
Taco bell
05.2016 - 09.2017
Team Member
Burger King
06.2015 - 05.2016
Team Member
Dunkin Donuts
07.2013 - 12.2014
Diploma - Hospitality & Hotel
Imperial Institute (PTU)
Senior Secondary - undefined
GMSSS Sector-27, (CBSE)
Higher Secondary - undefined
DAV Lahore Sector-8, (CBSE)