Summary
Overview
Work History
Education
Skills
Timeline
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DHIRAJ TALESARA

National Manager- Retail Sales Strategy
Mumbai
DHIRAJ TALESARA

Summary

Profile Summary Result-oriented versatile & achievement-driven CA professional offering a strong record of contribution in streamlining in Operation, Accounts, Auditing Administration and Sales Strategy Proficiency in managing process operations entailing mapping of business process & studying requirements, designing, implementing & transitioning/improving process solutions Excellence in driving integrated operations management along with workforce planning, skill management, training & development with key focus on accomplishing top and bottom-line profitability Skilled in translating company business strategy into operational goals with visible metrics; driving business process improvement & operational excellence with proven record of leading changes initiative through implementation of quality controls Enterprising leader who has effectively contributed to enhancing organizational process through initiatives geared toward lowering risk, heightening productivity & improving controls National Manager successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency across entire organization. Handle all departments and enforced organizational and industry standards to deliver quality and cost-efficient output. Recruit, train and develop staff and introduce new technologies and systems to enhance organizational productivity.

Overview

17
years of professional experience
24
years of post-secondary education

Work History

Reliance General Insurance

National Manager Admin, Operation and Finops
03.2013 - 04.2021

Job overview

  • Led team size of more than 80 members
  • FINOPS
  • Handled Banking Operation, Co-Insurance, Payment and Reserving and Commission Management
  • Structured the execution of financial transactions in a manner that it runs efficiently (both from TAT and Accuracy perspective)
  • Enhanced financial processes through initiatives geared towards lowering risk, heightening productivity & improving internal control
  • Bank reconciliation and money to policy reconciliation & closure of unreconciled entries
  • Simplified overall banking experience of Customer and Channel partners
  • Integrated new payment mode to systems and process, enhanced penetration of Digital Banking in Company and among Channel Partners
  • Cheque bounce, CD account and Refund management
  • Monthly Finalization of Reserve for Health Claims, Government policies, Monitoring of Budget Vs Actual Hit
  • Corrective action to meet the Budget number
  • Quarterly Coinsurance Settlement with Insurance company with no solvency disallowance
  • Payout Distribution: - Timely computation and distribution of Commission Payout to Partners
  • Budgetary control around commission process by aligning loss ratio, capping etc
  • Provision, Variance and HIT analysis
  • Statuary compliance reporting
  • Central Operation
  • Reformed Operation to Transaction excellence unit, which is not restricted to policy issuance, but expertise extended to Motor Claim, Commercial Claim, Underwriting and Customer Support
  • Conceptualizing the incubation and mainline integration of new initiatives to drive inorganic business growth
  • Anchoring all the Tech Initiatives and Development
  • Managing transitions rights from facilitating requests to culminating with operations handover
  • Project Management: - Identifying key initiatives and ensuring timely and effective completion of Key projects
  • Reviewing strategy execution, leading tracking process for each project at defined frequency
  • Administered Operation Hub catering policy issuance of more than 50 Branches
  • Administered and monitored various stream of operation i.e
  • Agent recruitment, Break Inspection, Renewal Management, Logistic management, Cover note management and Stamp Duty Management
  • Process Management: - Designing process for Insurance products for policy issuance and allied activities
  • Key Project Undertaken: - Various industry first initiative implemented which has enriched customer experience
  • Branch on Palm
  • Mobility solution for Break Inspection and Agent Licensing
  • Renewal on click, digital way to renew the policies
  • E Depository
  • Premium Financing
  • Infra and Administration
  • Led Zonal, Region and Branch admin PAN India
  • Office upkeeping, repair & maintenance and hygiene
  • Office fit out and roll out
  • IT and Non-IT assets procurement and allocation
  • Telecom management includes Mobile connection, PRI lines and Landline
  • Travel Management
  • Budgetary controls, variance analysis and asset reconciliation.

OEM

03.2013

Job overview

  • Leading Motor CPU, Payment Operation and Compliance
  • Motor CPU
  • Relationship management
  • Issuance of Motor policy issuance
  • Monitoring of TAT, conversion ratio, discrepancy and bank side open item
  • Accounts
  • Accounting and payment of claims, commission, expense and refund
  • Payment reconciliation, product and profit segment reconciliation
  • Monitoring of disposal ratio, TAT & Ageing of the claims, refund, commission and admin expenses
  • Audit and Compliance
  • Implemented SOX act in the operation process
  • Defined Risk and Implemented controls to mitigate the risk
  • Quarterly walkthrough and Half yearly testing
  • Implementation of AML project in the Company
  • Audit on AML compliance
  • Personal Details
  • Date of Birth

ICICI Lombard
Mumbai

09.2006 - 03.2013

Job overview

  • Wealth of Expertise
  • Associated with ICICI Lombard for 7 years from Sep 06

Reliance General Insurance

National Manager
08.2021 - Current

Job overview

  • Business Strategy & Transformation
  • Leveraging skills in enhancing Retail Business Unit to attain Top Line and bottom-line targets
  • Participation in preparation of Annual operating plan & Budget; executing strategic initiative for retail unit
  • Devising strategic planning process and framework for the business in line with capabilities and existing gaps
  • Conducting due diligence, formulating key strategies and ensuring effective implementation of the same
  • Supporting business enablers and providing Sales leadership in gaining required support to execute programs
  • Evolving budgets and ensuring compliance with same; driving analysis of monthly data
  • MIS and Analytics
  • Provided development and oversight of procurement data, reporting and analytics
  • Developing strategy, platforms and process to manage complex projects to support strategic business objectives
  • Supported internal and external stakeholders to resolve procurement business questions through reports and analytics
  • Extending various MIS support in Power BI and Tableau to critical business unit for decision making
  • Driving analytical project through Deep machine learning and advance Data Science tools, contributing in Top line and Bottom line of the organization
  • Distribution Analysis
  • Spearheading all hands-on Operation aspects of the distribution
  • Liaising with quality team on process enhancements managing Agent & POSPs on boarding process
  • Steering effort in tracking enrollment, activation & attrition of channel partners, performing CEO Dashboard review
  • Monitoring renewal retention across LOB & driving with accurate metrics, administering end-to-end renewals process management
  • Handling payout management, query resolution of channel partners and employees, extending reconciliation support
  • Monitoring profitability in respect of Payout, tracking Budget Vs actual and implementation of Business Decision, Known : English & Hindi |Address: Please Provide
  • M

Education

Indian Institute of Management
Kolkata

Advanced Programme in Data Science from Data Science And Machine Learning
12.2021 - 01.2023

University Overview

Institute of Chartered Accountants of India
New Delhi

Chartered Accountant from Finance, Accounting, Compliance
04.2002 - 05.2022

University Overview

MLSU
Udaipur

BCOM from Commerce
04.2001 - 03.2004

University Overview

Skills

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Timeline

Indian Institute of Management
Advanced Programme in Data Science from Data Science And Machine Learning
12.2021 - 01.2023
National Manager
Reliance General Insurance
08.2021 - Current
National Manager Admin, Operation and Finops
Reliance General Insurance
03.2013 - 04.2021
ICICI Lombard
09.2006 - 03.2013
Institute of Chartered Accountants of India
Chartered Accountant from Finance, Accounting, Compliance
04.2002 - 05.2022
MLSU
BCOM from Commerce
04.2001 - 03.2004
OEM
03.2013
DHIRAJ TALESARANational Manager- Retail Sales Strategy