Dhiraj T Nair
Bangalore
Summary
Strategic and future-focused Learning and Leadership Development executive with a global track record of driving enterprise-wide transformation, leadership capability building, and digital learning innovation. Adept at aligning talent strategy with evolving business needs, I bring over 20 years of experience leading high-impact programs across India and other global markets. I specialize in creating adaptive, inclusive, and data-informed learning ecosystems that integrate well-being, personalized development, AI readiness, and continuous learning. With deep expertise in learning design, coaching, and stakeholder alignment, I help organizations future-proof their leadership pipelines and talent models in response to dynamic industry trends.
Overview
22
22
years of professional experience
Work History
Director – Learning & Leadership Development
Fidelity Investments
Bangalore
03.2023 - Current
- Leading enterprise-wide leadership and technical learning advisory for India regional and global stakeholders.
- Driving large-scale learning projects and digital technology training aligned to business transformation agendas.
- Managing a regional team to implement globally aligned partnerships and initiatives.
- Spearheading executive coaching programs and leadership interventions across business units.
- Championing employee well-being, inclusive leadership, and adaptive leadership capabilities through learning.
- Representing the organization as a trusted thought leader in industry forums and external networks.
- Leveraging AI and digital tools for enhanced engagement, continuous learning, and scalable capability building.
Sr. Director – Learning
Support.com
10.2021 - 01.2023
- Developed and executed a global learning and talent strategy for IT-enabled services and product teams.
- Designed and implemented digital learning ecosystems that accelerated speed to competence across technical and behavioral skillsets.
- Led global L&D teams through transformation journeys by introducing agile workflows and scalable program models.
- Embedded personalized, microlearning frameworks to enable leadership and frontline productivity across remote teams.
Vice President – Talent Development
State Street
01.2018 - 01.2021
- Co-owned global talent strategy for learning delivery, leadership development, and domain learning.
- Designed and deployed blended learning interventions and mobile-first platforms for leadership capability development.
- Supported enterprise-level RFPs, sales onboarding, and client lifecycle learning engagements.
- Built governance and performance systems for internal learning operations and vendor partnerships.
Associate Vice President – Talent Development
State Street
01.2016 - 01.2018
- Co-owned global talent strategy for learning delivery, leadership development, and domain learning.
- Designed and deployed blended learning interventions and mobile-first platforms for leadership capability development.
- Supported enterprise-level RFPs, sales onboarding, and client lifecycle learning engagements.
- Built governance and performance systems for internal learning operations and vendor partnerships.
Second Vice President – Learning & Talent
Northern Trust
01.2012 - 01.2016
- Led design and execution of learning strategies across APAC markets, with emphasis on leadership development delivery and strategy.
- Co-developed enterprise-wide curricula and immersive workshops drawing on instructional design experience and proficiency with authoring tools.
- Introduced performance dashboards and metrics to assess learning effectiveness and ROI.
- Developed learning administration processes, operational efficiencies, and performance measurement systems that supported enterprise learning governance and enhanced delivery effectiveness.
- Led vendor lifecycle strategy, onboarding frameworks, and partner alignment processes to ensure scalable, compliant, and high-performance learning delivery partnerships.
Associate Vice President – Learning & Development
Aegis / Essar Group
01.2008 - 01.2012
- Led training for onboarding, upskilling, and middle-management development across domestic and global accounts.
- Drove operational improvements through learning analytics and coaching frameworks.
- Led cross-functional regional teams and cultivated strategic relationships with global client partners to align learning delivery with enterprise priorities and cultural contexts.
Senior Manager – Learning & Development
AOL
01.2004 - 01.2008
- Directed AOL support process training and led teams across customer service, tech support, and retention functions.
- Developed competency-based modules and microlearning pilots for frontline and mid-level staff.
Education
Bachelor of Science -
Rajiv Gandhi University of Health Sciences
Skills
- Strategic leadership development
- Personalized and continuous learning strategies
- Executive coaching and OD interventions
- AI & Technology Integration in Learning
- Inclusive and adaptive leadership advisory
- Digital Transformation & Microlearning Models
- Remote & Hybrid Team Enablement
- Data-Driven L&D Decision Making
- Stakeholder Engagement & Change Enablement
- AI Tools in L&D
- LMS & LXP Platforms
- Data Visualization
- Learning Analytics
- Microlearning Tools
- Psychometric profiling
- Instructional Design
- Collaboration Platforms
- Video & Graphic Design Tools
Technology Tools
- AI Tools in L&D
- LMS & LXP Platforms
- MS Office Suite
- Data Visualization
- Learning Analytics
- Microlearning Tools
- Psychometric Profiling
- Instructional Design
- Collaboration Platforms
- Video & Graphic Design Tools
Websites
Professional Engagements
- Regular speaker and panelist on learning strategy, adaptive leadership, and digital learning in HR forums.
- Contributor to cross-sector learning alliances and enterprise capability think tanks.
- Collaborated with academic institutions on leadership research and blended program design.
- Networked actively with global and regional L&D experts, HR faculty, DEI advisors, and digital learning innovators.
- Ongoing partnerships with talent communities to drive awareness on people development, personalized learning, and well-being in leadership.
Personal Snapshot
- Explorer
- Music & Movie Buff
- Family-Centric
- Fitness Enthusiast
- Lifelong Learner
Quotes
- Catch people doing the right thing. – The One Minute Manager
- Why so serious? – The Joker
Education Certifications
Bachelor of Science, Rajiv Gandhi University of Health Sciences, Certified Executive Coach, Organizational Leadership Development | Columbia Business School, Design Thinking | MIT, ATD Consulting Skills, DISC, MBTI, Hogan, Social Styles, Six Sigma Green Belt, Certified 5 Choices of Extraordinary Productivity – FranklinCovey, Certified Financial Advisor | CFA Lite
Key Projects Highlights
- Built and scaled leadership and digital academies aligned with enterprise goals.
- Delivered adaptive, AI-driven learning journeys using microlearning and self-paced formats.
- Drove employee well-being, inclusion, and hybrid team capability initiatives.
- Created targeted learning tracks for high-potential talent and business-critical roles.
- Developed dashboards and metrics to quantify impact across technical, design, and delivery programs.
- Multiple Manager Effectiveness organizational projects, initiatives.
Timeline
Director – Learning & Leadership Development
Fidelity Investments
03.2023 - Current
Sr. Director – Learning
Support.com
10.2021 - 01.2023
Vice President – Talent Development
State Street
01.2018 - 01.2021
Associate Vice President – Talent Development
State Street
01.2016 - 01.2018
Second Vice President – Learning & Talent
Northern Trust
01.2012 - 01.2016
Associate Vice President – Learning & Development
Aegis / Essar Group
01.2008 - 01.2012
Senior Manager – Learning & Development
AOL
01.2004 - 01.2008
Bachelor of Science -
Rajiv Gandhi University of Health Sciences
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