Prachi Bhansali
Mumbai
Summary
Dynamic professional with extensive experience in customer relationship management and event planning, notably at Craftbar 2.O. Proven track record in enhancing guest satisfaction and driving sales through effective social media strategies and team leadership. Adept at problem-solving and operational oversight, consistently delivering exceptional results in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Restaurant PR Management
Craftbar 2.O
Mumbai
2023.02 - Current
- Responsible for the promotional needs of the business.
- Overlooking day to day operations, Guest relations and sales.
- Draft & oversee the creation of media releases and content on social media.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Restaurant Manager
Arthur’s Theme
2019.10 - 2019.03
- Managing entire service operations of the restaurant.
- Building positive Customer Relationships.
- Took various initiatives for Sales to increase footfalls.
- Planning and execution of events.
- Handling Social Media team.
- Floor Management.
- Managing Kitchen, Service and Support Staff.
- Trainings of Staff and Briefings.
- Vendor engagement on regular basis for smooth functioning.
Senior Venue Sales Manager- D.I.C.E Districts
Bookeventz.com
2018.03 - 2018.06
- Managing a cluster of 7 Spaces at One India bulls Center.
- Active Corporate Sales.
- Creating new database.
- Developing leads from existing database.
- End to end Operations of events scheduled.
- Daily briefing of staff deployed for venue management.
Unit Coordinator – ITC Maratha, Mumbai
TLC Relationship Management
2015.05 - 2015.08
- Enrolling guests for hotels loyalty program (revenue generation)
- Managing guests queries
- Coordinating with the hotel for guests’ bookings for rooms, banquets and dinning across India (revenue generation)
- Managing day to day office administration and hotel coordination
Team Leader – Courtyard by Marriott, Mumbai
TLC Relationship Management
2015.04 - 2015.05
- Enrolling guests for hotels loyalty program (revenue generation)
- Managing guests queries
- Wishing them on their special occasions and inviting them to the hotel for celebrations (revenue generation)
- Updating the guests of the events and promotions at the hotel encouraging them to attend (revenue generation)
- Arranging of hotel tour for the guests.
- Escalations of guests
- Coordinating with the hotel for guests’ bookings details, banquets and dinning across India (revenue generation)
- Managing day to day office administration and hotel coordination
- Handling a sales team of Nine Consultants, Coordinating monthly sales (revenue generation)
- Handling the day to day operations including the administration department
- Monthly team sales.
- Hiring of support staff
Senior Guest Relations Executive – Courtyard by Marriott, Mumbai
TLC Relationship Management
2013.01 - 2015.03
- Enrolling guests for hotels loyalty program.
- Managing guests queries
- Wishing them on their special occasions and inviting them to the hotel for celebrations (revenue generation)
- Updating the guests of the events and promotions at the hotel encouraging them to attend (revenue generation)
- Arranging hotel tours for the guests.
- Handling any guest relations escalations.
- Coordinating with the hotel for guests’ booking details, banquets and dinning across India (revenue generation)
- Managing a team of Four Associates
- Managing day to day office administration and hotel coordination
Guest Relations Executive – Courtyard by Marriott, Mumbai
TLC Relationship Management
2010.12 - 2012.12
- Enrolling guests for hotels loyalty program (revenue generation)
- Managing guests queries
- Wishing them on their special occasions and inviting them to the hotel for celebrations (revenue generation)
- Updating the guests of the events and promotions at the hotel encouraging them to attend (revenue generation)
- Arranging of hotel tour for the guests.
- Escalations of guests
- Coordinating with the hotel for guests’ bookings for rooms, banquets and dinning across India (revenue generation)
Guest Relations Executive
The Leela Kempinski
2010.07 - 2010.11
- Enrolling guests for hotels loyalty program (revenue generation)
- Managing guests queries
- Wishing the guests on their special occasions and inviting them to the hotel for celebrations (revenue generation)
- Updating the guests of the events and promotions planned at the hotel, encouraging them to attend (revenue generation)
Senior Sales Consultant
The Orchid
2009.05 - 2010.05
- Explaining and enrolling the guests for hotels loyalty program. (revenue generation)
- Managing guests queries
Sales Consultant
Taj lands’ End
2007.12 - 2009.04
- Explaining and enrolling the guests for hotels loyalty program. (revenue generation)
- Wishing the guests on their special occasions and inviting them to the hotel for celebrations (revenue generation)
Business Development Executive
Donisi International
2006.06 - 2006.12
- Business Development & Interaction with our client Pantaloons India Pvt. Ltd., placing our products at all Food Bazzar (Big Bazzar) across India.
- Monitoring & Coordinating orders & dispatch across India.
- Supervising the stores regularly across Mumbai.
- Training and support of the sales staff.
Client Service Executive
Media Pulse Pvt. Ltd
2003.12 - 2005.12
- Client Servicing Executive: Shreenath Hyundai, Aryaa Group, Panacea, BLR India Pvt. Ltd. and The Paras Education Foundation.
- Establish & Cultivate a healthy relationship with the clients.
Events Coordinator
Media Pulse Pvt. Ltd
2003.04 - 2003.12
- Events and promotion Executive: Sahara One, Sahara Mutual Fund, NBS International (Mahindra dealer) and The Paras education Foundation, Lakozy Toyota (Toyota dealer).
- Planning Budgets and Presenting to the Client.
- Executing the events single handedly.
Education
Visharad Poorna -
Gandharva Mahavidyala
Miraj, India01.2006
HSC -
Bhavans College
Mumbai, India01.1998
SSC - High School Teaching
New English High School
Mumbai01.1996
Skills
- Social media management
- Event planning
- Customer relationship management
- Sales strategy
- Promotional writing
- Team leadership
- Attention to detail
- Adaptability
- Problem solving
- Interpersonal communication
- Operational oversight
- Project coordination
- Time management
Languages
Advanced, Advanced, Advanced
Timeline
Restaurant PR Management
Craftbar 2.O
2023.02 - Current
Restaurant Manager
Arthur’s Theme
2019.10 - 2019.03
Senior Venue Sales Manager- D.I.C.E Districts
Bookeventz.com
2018.03 - 2018.06
Unit Coordinator – ITC Maratha, Mumbai
TLC Relationship Management
2015.05 - 2015.08
Team Leader – Courtyard by Marriott, Mumbai
TLC Relationship Management
2015.04 - 2015.05
Senior Guest Relations Executive – Courtyard by Marriott, Mumbai
TLC Relationship Management
2013.01 - 2015.03
Guest Relations Executive – Courtyard by Marriott, Mumbai
TLC Relationship Management
2010.12 - 2012.12
Guest Relations Executive
The Leela Kempinski
2010.07 - 2010.11
Senior Sales Consultant
The Orchid
2009.05 - 2010.05
Sales Consultant
Taj lands’ End
2007.12 - 2009.04
Business Development Executive
Donisi International
2006.06 - 2006.12
Client Service Executive
Media Pulse Pvt. Ltd
2003.12 - 2005.12
Events Coordinator
Media Pulse Pvt. Ltd
2003.04 - 2003.12
Visharad Poorna -
Gandharva Mahavidyala
HSC -
Bhavans College
SSC - High School Teaching
New English High School