DHIREN KOSAMBIA
SURAT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
37
37
years of professional experience
Work History
Dispatch Manager
Indiana Technical Ceramics
GIDC, Sachin, Surat, Gujarat
06.2019 - Current
- Collaborated with warehouse staff to coordinate loading and unloading of vehicles.
- Documented services performed, operations information, and dispatch details in system.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
Service Operations Assistant Manager
Meru Cabs Pvt Ltd
Mumbai
04.2012 - 05.2019
- Made friendly conversation with customers to provide enjoyable bar experience.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Monitored employee performance and provided constructive feedback.
- Resolved customer complaints related to driver behavior or service issues in a timely manner.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Personal Assistant to the Managing Director
Chawla Interbuild Pvt. Ltd.
Mumbai
04.2007 - 03.2012
- Organized internal and external meetings and events.
- Handled sensitive information with discretion and confidentiality.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Coordinated domestic and international travel arrangements for the Managing Director.
- Reviewed drafts of contracts before submission to the Managing Director.
- Performed other duties as assigned by the Managing Director.
Marketing Executive
Lemuir Express Pvt. Ltd
Mumbai
05.2001 - 03.2007
- Maintained strong relationships with key stakeholders in the industry.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Developed and executed strategic marketing plans to drive sales growth.
- Evaluated customer feedback to improve future marketing initiatives.
Front Office Executive
Al Jazeira Hotels & Catering Co.
Doha
11.1993 - 01.2001
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Greeted visitors professionally and directed them accordingly.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed the switchboard system by answering calls promptly and transferring them to relevant departments or personnel.
Restaurant Cashier
Gazebo Restaurant Pvt. Ltd.
Mumbai
08.1987 - 09.1993
- Followed proper opening/closing procedures for cashier station security.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash registers, ensuring accurate transactions and customer satisfaction.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
Education
SSC
St.John High School
Mumbai03-1983
Skills
- Strong leadership
- Sales Support
- Route Planning
- Daily reports
- Schedule Coordination
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Arabic
Beginner
A1
Timeline
Dispatch Manager
Indiana Technical Ceramics
06.2019 - Current
Service Operations Assistant Manager
Meru Cabs Pvt Ltd
04.2012 - 05.2019
Personal Assistant to the Managing Director
Chawla Interbuild Pvt. Ltd.
04.2007 - 03.2012
Marketing Executive
Lemuir Express Pvt. Ltd
05.2001 - 03.2007
Front Office Executive
Al Jazeira Hotels & Catering Co.
11.1993 - 01.2001
Restaurant Cashier
Gazebo Restaurant Pvt. Ltd.
08.1987 - 09.1993
SSC
St.John High School
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