Exploring Places, Watching Action movies, Spending time with Kids
Dhiren Sukhadia
Area Manager Retail- FMCG /General Merchandise/Apperal
Thane
Summary
Overall 21 years of Rich Experience in Retail Sales, Business Acumen, Leadership, Handling Large Team, Product Availability, Team Productivity & Building, Customer Centricity, Retention & Relation, Corporate Relation, Govt. Liasoning, Training & Talent Development, Cost Optimization, Recruitment, Product Planogram & Speed of Execution, New Store opening.
Overview
22
22
years of professional experience
1
1
Certification
3
3
Languages
Work History
Area Manager
Avenue Supermarts Ltd
02.2016 - Current
- Sales, Productivity, Product Availability, Customer Centricity, Talent Development, Business Analyst, Recruitment, Liasoning, Cost Sensitivity, New Store Opening
- Seamless execution, Product Planogram, Freshness Drive, Pilferage Control, Vehicle TAT, Conducting Interview & Retention, Training & Development, 4RQC Drive, Benchmarking, Visual Merchandise, Cost Control, Customer Service, Process Implementation, Audits.
- Handling team of 27 managers, 200 officers & 900 3P staff
- Overall Monthly Turnover 120 Cr per month
- Handling high turnover & complexity Stores
Store Manager & Branch Customer Service Manager
Vodafone
05.2006 - 02.2016
Sales, Revenue enhance, Productivity, Team Handling, Customer Centricity, Talent Development, Customer Retention & Relation, Corporate Relation, Handling Customer Volume
Walking Conversion, Product Upselling, Data & VAS promotion, Payment Followup, Staff productivity, Franchisee management, Team Target setting & accomplishing.
Insurance Advisor
Life Insurance Corporation of India
05.2003 - 05.2003
- Financial Advisor, Product customisation, Insurance selling, Customer Service.
- Customer relation & generating referral business
- Accomplishing Targets
- Claim Settlement Support
Education
Bachelor of Commerce - Financial Accounting & Business Management
MSU
Vadodara05.2005
Diploma In Aviation Hospitality And Travel Mgnt. -
Frankfinn Institute of Air Hostess Training
Vadodara, Gujarat 05.2006
Skills
Retail Sales
Certification
Diploma in Aviation Hospitality & Travel Management
Job Sustainability
- Started Part-time Carrier of Insurance Advisor - LIC, 3 Years Experience
- 1st Professional Job of Store Manager & Branch Customer Service Manager - Vodafone, 9 Years Experience
- 2nd Professional Job of Store Manager & Area Manager - Avenue Supermarts Ltd - DMart, 9 Years Experience
Additional Information
Excellence Awarded
- Store Excellence Awards in Pilferage Control, Process, Safety & FSSAi Audits
- Best Customer Service
- Featured Top Performer across region & Awarded 3 Foreign Trip
- Project accomplishment as Core team member in rolling Billing & SAP software change & upgrade.
Interests
Timeline
Area Manager
Avenue Supermarts Ltd
02.2016 - Current
Store Manager & Branch Customer Service Manager
Vodafone
05.2006 - 02.2016
Insurance Advisor
Life Insurance Corporation of India
05.2003 - 05.2003
Bachelor of Commerce - Financial Accounting & Business Management
MSU
Diploma In Aviation Hospitality And Travel Mgnt. -
Frankfinn Institute of Air Hostess Training
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