Dhiren Zala
Okha
Summary
Personable and dedicated Customer Relationship Executive with extensive experience in 3 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Relations Executive
VE Commercial Vehicle Pvt Ltd.
Gandhidham
05.2021 - Current
- Developed customer relations strategies to ensure customer satisfaction.
- Conducted follow-up calls after sale to ensure customer satisfaction with purchase.
- Followed up with customers to build long-term relationships and successful referrals.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Created reports of customer service activities for management review.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Identified potential problems and escalated them as needed to ensure resolution.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Suggested improvements to existing procedures based on customer feedback.
- Maintained current knowledge of company products, services, and processes.
- Developed relationships with customers through friendly interactions over the phone.
- Followed up with customers after calls to ensure satisfaction with service provided.
- Initiated contact with customers via telephone or email when necessary.
- Worked closely with other departments to resolve complex customer issues.
- Explored alternative solutions when initial attempts failed to resolve an issue.
Customer Care Executive
Connect Business Solution Limited
Mithapur
09.2013 - 05.2021
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Received and responded to customer inquiries in a timely manner, ensuring customer satisfaction.
- Provided technical support and troubleshooting assistance to customers.
- Resolved escalated customer complaints within established time frames.
- Monitored customer service metrics to ensure quality standards were met.
- Conducted regular team meetings with customer care staff to review performance and discuss areas of improvement.
- Maintained detailed records of all customer interactions, including resolutions and follow-up actions taken.
Education
B. Com - Commerce
Kranti Guru Shyamji Krushna Varna Kachchh Uni.
05-2013
Skills
- Client Retention Strategies
- Complaint Handling
- Strong Interpersonal Skills
- Cross-Selling Abilities
- Customer Service
- Customer Satisfaction
- Issue Resolution
- Data Entry
- Microsoft Office Expertise
- CRM Software
- Call Center Operations
- Report Creation
- Report Preparation
- Brand Loyalty
- Microsoft PowerPoint
- Report Generation
- Typing Proficiency
- Complaint Resolution
Timeline
Customer Relations Executive
VE Commercial Vehicle Pvt Ltd.
05.2021 - Current
Customer Care Executive
Connect Business Solution Limited
09.2013 - 05.2021
B. Com - Commerce
Kranti Guru Shyamji Krushna Varna Kachchh Uni.
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