DHIRENDRA OJHA
Operation Manager
Jammu
Summary
Forward-thinking Operations Manager with proven experience in streamlining operations, improving business processes, and driving continuous improvement initiatives. Recognized for attention to detail, analytical problem-solving, and a proactive approach to enhancing operational performance and supporting strategic business objectives.
Overview
16
16
years of professional experience
Work History
Industrial Training
Taj Deccan
06.2010 - 10.2010
- Areas observed:
- Food and Beverage Service.
- Food Production.
- Front Office.
- House Keeping.
- Got the opportunity to work with people of different countries and dealt with many cross-cultured guests and learnt a lot about good food in an international exposure.
Project Lead
Individual Clients ( Eatsure Dine-in Restaurant and Kitchen Set Up)
11.2025 - 03.2026
- Spearheaded project planning and execution for restaurant setup, guaranteeing timely completion of deliverables.
- Collaborated with clients to customize kitchen designs aligning with operational requirements and customer preferences.
- managed vendor relationships, negotiating equipment procurement and service contract terms.
- Designed training materials for staff on new kitchen workflows and operational standards.
- streamlined inventory management processes enhancing order accuracy and minimizing waste
- Managed adherence to health and safety regulations throughout restaurant setup phases.
- Established quality control measures to elevate dining experience and customer satisfaction levels.
- Guided junior team members in developing expertise in project management and customer engagement strategies.
- Optimized project management processes through implementation of agile methodologies and enhancement of team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Partnered with project team members to identify and quickly address problems.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Mentored junior project managers, enhancing their leadership skills and project management capabilities.
- Initiated quality assurance practices that resulted in higher client satisfaction rates.
Restaurant Owner
Self Employed
09.2024 - 10.2025
- Managed daily operations, ensuring seamless workflow and high-quality service delivery.
- Developed and implemented marketing strategies to increase customer engagement and brand visibility.
- Oversaw inventory management, optimizing stock levels to reduce waste and enhance profitability.
- Enhanced customer experience through tailored service offerings and feedback integration mechanisms.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
Hospitality Manager (Sales & Operations)
K-Hospitality
05.2022 - 06.2024
- To take site ownership in planning and directing all outlet operations; and assess, evaluate and meet the short and long-term goals to ensure site success.
- Handling Corporate Food Court operations with multiple food / cuisine counters, centrally located Kitchen, 1000 + seater food court.
- To plan menus (high street, premium, regular etc.) as required by the clients.
- To set processes to track cost (food, fuel, labor, others etc.) and control the same.
- Develops and implements strategic plans, marketing plans, budget and training to ensure optimum customer satisfaction, sales potential and profitability on an on-going basis.
- Ensures highest level of customer satisfaction by providing quality customer service and amenities, within corporate standards.
- Manages the functions of all personnel through direct and indirect supervision of Supervisors.
- Monitors the present and future trends, practices, and systems in the industry, determines and ensures execution of competitive programs.
- Participates actively in selling the organization through involvement with all potential markets.
- Maintains high standards of hygiene level complying to all FSSAI guidelines, conducting daily / periodic hygiene inspections with monthly self-audits reported to the reporting manager.
- Oversees and directs the personnel requirement of the organization including recruitment, hiring, orientation, coaching, counselling, training, wage and salary administration, labor relations, performance appraisals and succession planning.
- Responsible for the security and safety of customers and employees, and ensures emergency procedures are established, well publicized, practiced and reinforced.
- Monitors applicable laws and regulations and ensures compliance with the same.
- Establishes and maintains effective internal communications, including Supervisors meeting, to ensure optimum teamwork and productivity.
- Installs and monitors cash management programs, including inventories and receivables.
- Conducts MMR (Monthly Meeting Review) with client on a monthly basis.
- Timely report as per company policy like DSR, DFC, 10days flash report, Monthly reports, Training report.
Operation Manager
Fancymonk Technology Pvt. Ltd.
10.2016 - 04.2021
- Formulating strategic and operational objectives.
- Examining financial data and using them to improve profitability.
- Extending quick and prompt support in planning, organizing and coordinating the activities of the team, clients and vendors during project execution as well as during invoice settlement.
- Recruiting, training and supervising staff.
- Finding ways to increase the quality of customer service.
- Assisting in executing repair scope of work as per agreed defect list, Additional Work Request, Growth of Work Request etc., ensuring strict compliance to Quality Management and HSE Systems.
- Vendor Management.
Senior Assistant Manager
Jubilant Food Works Domino’s Pizza
10.2013 - 08.2014
- Meeting sales goals by training, motivating, mentoring and providing feedback to team.
- Ensuring high levels of customer satisfaction through excellent service.
- Maintaining outstanding store condition and visual merchandising standards.
- Reporting on buying trends, customer needs, profits etc.
- Conducting personnel performance appraisals to assess training needs and build career paths.
- Dealing with all issues that arise from staff or customers (complaints, grievances etc.)
- Maintaining the overall image of the store.
- Managing the assets of the store.
Assistant Manager
HardCastle Pvt. Ltd McDonald’s
06.2012 - 09.2013
- Managed profit and loss statements for financial tracking.
- Trained employees to enhance service quality and operational efficiency.
- Ensured compliance with food safety regulations in the store.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Implemented safety and security measures throughout the store.
- Supervised employee shifts to ensure operational efficiency.
- Facilitated food delivery processes to enhance customer service.
Education
BS.c - Hospitality and Hotel Administration
IHM
Hyderabad01-2012
Skills
- P&L
- Inventory Management
- Restaurant Operation
- Shift Management
- Food Court Management
- Banquet Hall Sales and Operation
- QSR Operation
- B2B sales and Operation
- Vendor Management
- Brand Image Curator
- Team Handling
- CRM
- Invoicing
- Sales Forecast
- Reports and Analysis
- Pre-opening Setup and Staffing
Accomplishments
- Best male groom trainee during Industrial training at Taj Deccan.
- Stood 2nd in the ASM (Advance Shift Management) conducted by Mc Donald’s in south zone.
- Stood 1st in the BSM (Basic Shift Management) conducted by Mc Donald’s in south zone.
- Got SILVER HAT during management classes conducted by Mc Donald’s.
Interests
Cooking, Reading Books
Timeline
Project Lead
Individual Clients ( Eatsure Dine-in Restaurant and Kitchen Set Up)
11.2025 - 03.2026
Restaurant Owner
Self Employed
09.2024 - 10.2025
Hospitality Manager (Sales & Operations)
K-Hospitality
05.2022 - 06.2024
Operation Manager
Fancymonk Technology Pvt. Ltd.
10.2016 - 04.2021
Senior Assistant Manager
Jubilant Food Works Domino’s Pizza
10.2013 - 08.2014
Assistant Manager
HardCastle Pvt. Ltd McDonald’s
06.2012 - 09.2013
Industrial Training
Taj Deccan
06.2010 - 10.2010
BS.c - Hospitality and Hotel Administration
IHM
Disclaimer
I certify that the information contained in this resume is accurate and complete.
(Dhirendra kr. Ojha)