DHIRENDRA RAGHUWANSHI
Summary
Results-driven professional specializing in client support and technical operations across service-oriented and technology sectors. Demonstrated success in identifying customer needs, resolving issues, and providing clear solutions via phone, email, and digital platforms. Skilled in user guidance, complex query resolution, and documentation maintenance, contributing to improved customer satisfaction. Quick learner with exceptional communication skills, adept at conveying technical information in an accessible manner.
Overview
7
7
years of professional experience
Work History
Security Officer
Indigo Airlines
Delhi, INDIA
09.2023 - Current
- Access Control: Monitoring and controlling access to restricted areas like the aircraft, ramp, and terminal zones.
Threat Assessment: Conducting real-time threat assessments and responding to security breaches or suspicious activities.
Anti-Theft Measures: Controlling theft and pilferage of company property and passenger belonging
Senior Business Development
Leverage Edu
01.2023 - 07.2023
- Assist students by providing guidance and support on international education opportunities.
- Manage customer interactions through calls, messaging platforms, and email communications.
- Act as the first point of contact for related technical issues,assisting the portal navigation,documents upload errors.
- Collaborate with counselling and operations teams to address issues and facilitate onboarding.
- Serve as the initial point of contact for technical issues related to the platform and assist with navigation.
Maintenance Incharge - Utility
Fransis Remedies Pvt. Ltd.
09.2021 - 09.2022
- Managed utility operations including boiler systems, RO plants, DG sets, and ETP plants.
- Diagnosed operational issues, identified root causes, and implemented quick solutions to reduce downtime.
- Coordinated with technicians and operators to ensure efficient equipment performance.
- Maintained operational logs and technical documentation for plant utilities.
Sales Associate
Policybazaar
12.2020 - 06.2021
- Delivered customer support and product explanations for insurance plans through calls and online channels.
- Analyzed client requirements and recommended appropriate policies.
- Maintained high customer satisfaction while meeting performance metrics and sales targets.
Sales Associate
Hindustan Times Media
09.2019 - 07.2020
- Assisted customers with online certification and career services including resume support.
- Identified customer goals such as career growth or job transitions and recommended appropriate services.
- Coordinated with internal HR and service teams to ensure timely delivery to clients.
Education
Bachelor of Technology - MECHANICAL ENGINEERING
RCE Roorkee
01.2018
Skills
- Customer Support
- Client Communication
- Technical Troubleshooting
- Problem Solving
- Root Cause Analysis
- CRM
- Digital Communication Tools
- Process Documentation
- Knowledge Base Support
- Cross-Team Collaboration
- MS Word
- Excel
- PowerPoint
Timeline
Security Officer
Indigo Airlines
09.2023 - Current
Senior Business Development
Leverage Edu
01.2023 - 07.2023
Maintenance Incharge - Utility
Fransis Remedies Pvt. Ltd.
09.2021 - 09.2022
Sales Associate
Policybazaar
12.2020 - 06.2021
Sales Associate
Hindustan Times Media
09.2019 - 07.2020
Bachelor of Technology - MECHANICAL ENGINEERING
RCE Roorkee