Dhirendra Singh
New Delhi,Delhi
Summary
Seeking a challenging senior position in an esteemed organization which provides best opportunity to utilize my talent for the growth of organization as well as my career and thus proving a value add to the organization and the hospitality industry.
The goal: “To achieve organizational success by establishing Excellence in Business operations through Leadership, Strategic planning, P & L discipline, Excellence in execution & Building people Capability”
Overview
17
17
years of professional experience
Work History
Operations Manager
Fio Cookhouse & Dandy
12.2021 - Current
- Direct responsible for achieving the daily budget, guest relations, staffing, requisitions, maintaining food and beverage cost, menu planning, SOPs, menu quality, budgeting, cost management, staff training, sales promotion.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
Beverage Manager
FIO Cookhouse & Dandy
01.2018 - 01.2021
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed all day-to-day operations within budgeted guidelines.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Limited portion sizes and used garnishes to control food costs.
- Boosted customer satisfaction by implementing innovative beverage menu options and ensuring quality service.
- Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of the venue''s offerings.
- Collaborated with vendors for better pricing, leading to increased profit margins.
- Streamlined inventory management for optimal efficiency and cost savings.
- Monitored market trends to stay ahead of competitors in offering unique beverages tailored to customer preferences.
Asst. Bar Manager
FIO cookhouse & Bar
01.2017 - 12.2018
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Motivated staff to perform at peak efficiency and quality.
Senior Bar Captain
FIO cookhouse & Bar
06.2015 - 12.2017
- Resolved conflicts among team members, promoting a positive work environment for all employees.
- Assisted in menu development, incorporating signature drinks that showcased the establishment''s unique offerings.
- Increased staff morale through recognition programs and team-building activities.
- Boosted beverage sales with innovative cocktail creations and seasonal menu updates.
- Managed cash handling procedures, ensuring accurate accounting of daily transactions.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Senior Captain
IEE GEE Hospitality
03.2014 - 06.2015
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Streamlined operational efficiency by regularly evaluating and optimizing crew performance, communication, and collaboration.
- Promoted teamwork amongst crew members by fostering open communication channels and encouraging collaborative problem-solving strategies.
Assistant Restaurant Manager
Indian Jones
09.2013 - 02.2014
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Bar Tender
The Pllazio Hotel
06.2012 - 09.2013
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Sr. Steward
DLF Golf Resorts
05.2010 - 05.2012
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Assisted management with scheduling adjustments to optimize staffing levels during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Steward
DLF Golf Resorts
05.2009 - 05.2010
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Job Trainee
DLF Golf Resorts
09.2008 - 02.2009
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Industrial Trainee
Ananda in the Himalayas
02.2008 - 07.2008
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Monitored and tracked team performance to identify and target deficiencies.
- Assisted with implementation of new safety instructions and equipment protocols.
- Repaired, cleaned and maintained equipment.
- Reviewed and updated standard operating procedures per specifications.
Education
Bachelor of Arts -
Hemwati Nandan Bahuguna Garhwal University
Uttrakhand01.2012
Diploma in Hotel Management -
UFCI Dehradun
Dehradun01.2007
Intermediate -
Uttarakhand Education Council
Tehri Garhwal01.2006
Matriculation -
Uttrakhand Education Council
Tehri Garhwal01.2004
Skills
- Business Excellence
- Team Management
- Stock management
- Promoting and marketing the business
- Cocktail managing skills
- Event planning
- Pricing strategies
- Cost control
- Licensing laws
- Recruiting training and supervising staff
- Ordering supplies
- Staff motivation
- Handling customer enquiries and complaints
- Handling administration and paperwork
- Making improvements to the running of the business and developing the restaurant
- Good working knowledge of MS Office; IDS, POS, Spark POS; Micros, Posits
- Adaptability to any situation that surrounds me
- Resilient, Positive Influencer and possess and good sense of humor
- Customer focused and Quality oriented
- Cultural Awareness
- Food plating and presentation
- Regulatory guidelines
- Workflow Planning
- Purchasing strategy
- Sales Promotion
- Back of House Management
- Inventory Management Software
- Beverage Pairing
- Promotions planning
- Cost Control
- Operations Management
- Beverage Preparation
- Front of House Management
- Reliable and Responsible
- Operations Monitoring
Languages
English
Hindi
Personal Information
- Father's Name: Mr. Bharat Singh
- Date of Birth: 11/04/1990
- Nationality: Indian
Personal Strength
Being an Extrovert like to interact with the guest serving in guest oriented hospitality industry, like to handle irate guest complaints to their satisfaction. Like to accept challenges with pleasure and overcome them with confidence and hard work to give best results for the growth of the organization and my personal growth.
Self Assessment
- Positive Attitude
- Confident
- Discipline to honor commitment
Extracurricular Activities
Photography, Sports, Listening to music,Travelling
Timeline
Operations Manager
Fio Cookhouse & Dandy
12.2021 - Current
Beverage Manager
FIO Cookhouse & Dandy
01.2018 - 01.2021
Asst. Bar Manager
FIO cookhouse & Bar
01.2017 - 12.2018
Senior Bar Captain
FIO cookhouse & Bar
06.2015 - 12.2017
Senior Captain
IEE GEE Hospitality
03.2014 - 06.2015
Assistant Restaurant Manager
Indian Jones
09.2013 - 02.2014
Bar Tender
The Pllazio Hotel
06.2012 - 09.2013
Sr. Steward
DLF Golf Resorts
05.2010 - 05.2012
Steward
DLF Golf Resorts
05.2009 - 05.2010
Job Trainee
DLF Golf Resorts
09.2008 - 02.2009
Industrial Trainee
Ananda in the Himalayas
02.2008 - 07.2008
Bachelor of Arts -
Hemwati Nandan Bahuguna Garhwal University
Diploma in Hotel Management -
UFCI Dehradun
Intermediate -
Uttarakhand Education Council
Matriculation -
Uttrakhand Education Council
Similar Profiles
Abdullahi Abdirashid HiradAbdullahi Abdirashid Hirad
Welder at FIO automativeWelder at FIO automative
NEHAL RAJNEHAL RAJ
WELDING MACHINE OPERATOR at FIO AUTOMOTIVE CANADA CORPORATIONWELDING MACHINE OPERATOR at FIO AUTOMOTIVE CANADA CORPORATION
LUANA BARRAL NOBRELUANA BARRAL NOBRE
Operador de caixa lotérico at Fio De Ouro LoteriasOperador de caixa lotérico at Fio De Ouro Loterias
Pramod Kumar GuliaPramod Kumar Gulia
Senior Analyst Heathcare at R1 RcmSenior Analyst Heathcare at R1 Rcm
PARUL SinghPARUL Singh
Assistant Manager (Communication Coach) at Wipro HR Services India PVT Ltd.Assistant Manager (Communication Coach) at Wipro HR Services India PVT Ltd.